PhoneSavvy.uk (Cheap prison calls) Reviews 

214
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and understanding, often going above and beyond to assist. Many highlight the exceptional customer service, noting quick responses and a personal, caring approach that makes interactions pleasant and productive. The service itself is consistently described as excellent, reliable, and easy to use, providing a vital connection for many. People particularly value the affordability and clear pricing, finding it significantly cheaper than alternatives and offering great value for money, which helps during difficult times.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their kindness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting it as brilliant, reliable, and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as superb,... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the significant savings and... See more

Price

Reviewers consistently express satisfaction with the affordability of the service. Many customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexander and his colleagues have been amazing. The last 2 years have been tough, these guys have made it that bit more manageable; not only by providing this service, but by being so friendly and u... See more

Rated 5 out of 5 stars

Had a really pleasant phone call with Jake this morning who was very eager to support me. After the initial phone call, Jake proceeded to tell me a wee bit about their company. Absolutely over the moo... See more

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more


Company details

  1. Telecommunications service provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(214)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using this service for almost…

I’ve been using this service for almost a year now and I’ve never looked back. In comparison to other companies offering similar service the sound quality of the call is really good and the calls never cut out. It really saves loads in credit for the prisoner too, we now get 40
minutes for the price of 10

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Been using CPC for over a year and very happy with the service. Easy to set up, no messing around and speak to my husband more! Lovely and friendly customer service! Would highly recommend!

17 August 2023
Unprompted review
Rated 5 out of 5 stars

This has been a godsend

This has been a godsend, can now enjoy speaking to my husband wherever I am… no more staying in waiting for his call, never had any connection problem! Well worth the money.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Honestly couldn’t ask for better…

Honestly couldn’t ask for better customer service! With me being so busy with bills, parenting, house work ect, I totally forgot about my due payment! I received a call from a man who was kind enough to give me a weeks worth of free calls and who managed to move my payment date! :) definitely would recommend!!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Simple Quick and Easy

It’s very Simple, fast and easy to set up your calls.
They are professional, polite and courteous. A good phone company to use
They take away the stress of what you think may be a complicated set up but it’s not with Savvy phone. I Highly recommend.

12 August 2023
Unprompted review
Rated 5 out of 5 stars

10/10

Calls are so much cheaper for my partner. He’s saved so much, the customer service team have been amazing with any queries I have had. Couldn’t recommend this service enough.

8 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look