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CheapBills Reviews 1,297

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TrustScore 4.5 out of 5

4.4

Housing utility company
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Review summary

Created with AI, based on recent reviews

Looking at 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and ability to clearly explain options, making the process easy to understand and navigate. Many people appreciate the excellent customer service, noting that representatives are polite, patient, and efficient in setting up new accounts and finding better deals. Reviewers often report significant savings on health insurance, electricity, and NBN services, with the company consistently securing better rates and value for money. However, some customers also noted issues with price accuracy, stating that the recommended plans were sometimes more expensive than their current ones or that promised rates were not upheld. A few other people also felt that some employees were pushy, provided incorrect information, or showed a lack of interest in their specific needs, leading to a negative experience.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and politeness of staff.... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting that they were able to secure... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and patience of... See more

User experience

Clients share positive opinions on user experience, with many finding processes like transfers and setting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful. Do have the customers best interests in mind. Communication was a bit confusing as I was being told a number of different things from different persons involved in the whole process. H... See more

Rated 4 out of 5 stars

The customer service reads quickly infront of them - it is not clear and sometimes not understood. Expect to get through a lot of legality and you have to just say “yes”. You ring to connect with the... See more

Rated 4 out of 5 stars

There insistence which I thought was a scam but was eventually persuaded it was not. They were very professional and explained everything to me and answered any question I asked I was also given proof... See more

Rated 4 out of 5 stars

I got a good deal in the end but it was a slow process and then got 2 calls asking me if I want to change to Powershop which I had juts changed to through cheap bills. First caller did not tell me tha... See more

Company details

  1. Housing utility company
  2. Business insurance company
  3. Electric utility company
  4. Health insurance agency
  5. Telecommunications service provider
  6. Utilities contractor

Written by the company

We compare Australia’s leading providers to find you a better deal. We are an online comparison site that works to find you the best savings in Electricity & Gas, Insurance, Broadband and Financial services. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind. Why Choose Us? – We have made a promise to Australian families to cut their utility bills so they can spend money where it is needed the most. 1. We are committed to saving you money. 2. We understand that your time is precious. As a one-stop-shop, we take care of the the whole process from start to finish is hassle-free. 3. You have access to thousands of different plans from the leading retailers in one place. 4. We believe in transparency with our 100% free service with no hidden charges. Our Experts are based in Australia which means that not only will you speak to someone in real time, but once you switch providers, there is no interruption to your service, meaning you have a worry-free experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

telling me that the rates will stay the…

telling me that the rates will stay the same for 12 months when asked if the prices will change at the end of june . when the prices won't change at that time but can change any time the whole sale prices changes so WILL CHANGE but by that stage Im already locked in and we had been changed acrossed on the 30th of march even though we signed up on the 1st of april ( where is the 10 day cooling of period there) and can now only change back to the previous supplier which is more expensive . i realise that the power read was on the 30th of march which has lead to most of this problem but that doesnt change the fact that i was told when i asked the question that my price would not change for 12 months

1 April 2026
Rated 5 out of 5 stars

honest savings

I was impressed with the thorough information given and all my questions answered.I was also impressed with big savings,

20 March 2026
Rated 4 out of 5 stars

Easy sign up.

Well as I don’t have a bill yet, I’m not sure if the new provide will be better, the sign up process was very straight forward.

1 April 2026
Rated 1 out of 5 stars

Because I was hounded and made to think…

Because I was hounded and made to think that I was getting a better deal with my electricity, even tho I never requested to anyone that I wanted to change companies, then when I finally in frustration said yes, I find out that the company I was with was much cheaper. I was promised cheaper bills, but it wasn't true. I am back with my original provider. If I want to change power companies, I will ring and find them myself.

24 March 2026
Rated 4 out of 5 stars

My experience was very good with the…

My experience was very good with the services I have selected, although I have called twice in relation to reviewing my health fund and both times I have been redirected only to have the call drop off after 3-4 minutes and no call back.

23 March 2026

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