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I initially had some doubts dealing with them for the first time because I wanted ticket booking funds to be deducted in advance as an assurance as well as getting confirmed. The agent assured me of c... See more
Company replied
I booked a trip to Cancun and had some questions regarding the airline confirmation #. Alex was very helpful and quick to send me the information I requested. he also made sure I was satisfied with ev... See more
Company replied
Steve from Flights Bank was absolutely wonderful!!! Super helpful and kind, I had an emergent situation with a death in the family and had to change my flight around to attend a funeral and he was EXT... See more
Company replied
Company details
Written by the company
cheapflightsbank.com is a travel reservation agency that specializes in providing consumers with the best fares available in the market.cheapflightsbank.com has around 300 call center agents at multiple geo locations who are always ready and equipped to help you around the clock, 365 days. We encourage travelers to contact our helpdesk as our experienced agents are frequently able to assist you in choosing better deals according to your travel needs.
Contact info
United States
- cheapflightsbank.com
3.9
Great
61 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking experience
I booked flights to Florida through Cheap Flights Bank and the price was the cheapest I could find through a third party booking agent. My only inconvenience was that I was not notified when my return flight was cancelled and there seemed to be confusion because I was contacted the next day by a rep to notify. Overall, my experience was good and due to the inconvenience the company did offer a credit for a future flight to be used within 90 days. With the cost of flights today I felt as though they were able to provide the best price overall with the times that suited my needs.
16 June 2024
Unprompted review
Reply from Cheapflightsbank
Thank you for sharing your experience with us. We're glad to hear that you found our prices competitive and that we could accommodate your travel needs. We apologize for any inconvenience caused by the cancellation notification delay. We appreciate your understanding and are pleased that our team was able to offer a credit for a future flight as a gesture of goodwill. We're committed to improving our communication processes to better serve you in the future. We look forward to assisting you with your future travel plans.
Steve is great!!
Steve is great! He was very helpful and always checking on us. Our flight went smooth. I was very impressed and will use them again.
16 May 2024
Unprompted review
Steve from Cheapflightsbank was…
Steve from Cheapflightsbank was amazing! He helped me find the cheapest flights to mexico. Super helpful and professional. definitely recommend
29 April 2024
Unprompted review
Scammers from Mexico and India
Had my card for 2 years and no problem, I gave my card info to cheapflightsbank and the next day I got charges from India when I'm from the US!!!! Do not trust or use this website.
18 April 2024
Unprompted review
Reply from Cheapflightsbank
Dear David
We're deeply sorry to hear about your recent experience and any inconvenience it may have caused. At Cheapflightsbank, we take the security and privacy of our customers very seriously.
Firstly, we'd like to clarify that we do not store any personal data of our customers, including credit card information. We adhere to strict security protocols to ensure that all transactions are handled securely and confidentially.
However, we understand your concern regarding the charges from India that appeared after using our website. While we cannot verify the specific circumstances without further information, we encourage you to provide us with screenshots or any relevant details regarding the unauthorized charges you've encountered. This will allow us to investigate the matter thoroughly and take appropriate action if necessary.
Please rest assured that we are committed to resolving any issues our customers may face and maintaining the trust and satisfaction of our valued users.
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced.
Best regards,
The Cheapflightsbank Team
Great service and clear communication
I love the experience I received the service was very good and the representative was warm and helpful. The service was excellent.
10 September 2023
Unprompted review
Great deal and Steve Glenton at cheap…
Great deal and Steve Glenton at cheap flights bank is amazing!!!!!
I will always check cheapflightsbank.com
12 July 2023
Unprompted review
Steve really helped me in the time of…
Steve really helped me in the time of troubles to rebook my flight fast.
19 June 2023
Unprompted review
Reply from Cheapflightsbank
Dear Stephanie,
Thank you for taking the time to share your positive experience with CheapFlightsBank! We are thrilled to hear that Agent Steve provided you with excellent assistance during a challenging time.
At CheapFlightsBank, we understand that unexpected changes and disruptions to travel plans can be quite stressful. That's why we are dedicated to providing exceptional customer service to ensure that your journey remains as smooth as possible. Agent Steve has always been known for his efficiency and dedication in handling such situations promptly.
We are glad to hear that Steve was able to rebook your flight quickly, helping you navigate through the troubles you faced. Our team of agents, including Steve, works tirelessly to assist our customers with their travel needs and ensure their satisfaction. Your kind words will be passed on to Steve, as we believe in recognizing exceptional service.
We are always here to help and ensure that your travel experience with CheapFlightsBank is seamless and enjoyable.
Thank you for choosing CheapFlightsBank, and we look forward to serving you again in the future.
Warm regards,
Customer Support Team
CheapFlightsBank
Reply from Cheapflightsbank
Dear Enmanuel,
Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you found our service excellent.
At CheapFlightsBank, we strive to provide our customers with exceptional service and unforgettable travel experiences. We understand that planning and booking flights can sometimes be a daunting task, which is why we are dedicated to making the process as smooth and hassle-free as possible.
Our team works tirelessly to ensure that we offer competitive prices and a wide range of options to suit every traveler's needs. We are delighted that we were able to meet your expectations and provide you with the service you deserved.
Should you require any further assistance or have any future travel plans, please do not hesitate to reach out to us. We are here to help you explore the world and create incredible memories.
Thank you again for choosing CheapFlightsBank. We truly appreciate your trust and look forward to serving you again in the future.
Safe travels!
Best regards,
Customer Support
CheapFlightsBank.com
It was awesome trip, the ticket crew members were helpful
They help me got a good price and the flight was on time.
22 May 2023
Unprompted review
Reply from Cheapflightsbank
Dear Chinyere Iwuajoku,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your trip was awesome and that you found our ticket crew members to be helpful. At CheapFlightsBank.com, we strive to provide exceptional customer service and make the booking process as smooth as possible.
We are delighted that our team was able to assist you in securing a good price for your flight. Our goal is to offer the best deals to our customers, ensuring that they get the most value for their money. It's fantastic to know that you were satisfied with the price you paid.
Punctuality is something we take very seriously, and we understand how important it is for our passengers. We are glad to hear that your flight was on time, allowing you to reach your destination without any delays. We work closely with our airline partners to ensure that our customers' travel plans remain on schedule.
Once again, we appreciate your kind words and your recommendation. It means a lot to us that you had such a positive experience with CheapFlightsBank.com. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us. We look forward to serving you again soon!
Best regards,
Customer Support
CheapFlightsBank.com
It was a wonderful trip i would buy…
It was a wonderful trip i would buy more and more and recommend everyone
4 June 2023
Unprompted review
Reply from Cheapflightsbank
Dear Alberto,
Thank you for sharing your enthusiasm about your wonderful trip! We are absolutely thrilled to hear that you had such a positive experience with CheapFlightsBank.com and that you are planning to purchase more tickets in the future.
We take great pride in providing excellent service to our customers, and your satisfaction is our top priority. It means a lot to us that you would recommend our services to everyone. Word-of-mouth recommendations are incredibly valuable to us, and we truly appreciate your trust and confidence in our platform.
We are committed to continuously improving and offering the best deals and services to our valued customers like you. Whether you're planning another trip or need assistance with any travel-related inquiries, our team is here to assist you every step of the way.
Thank you once again for your kind words and for being a loyal customer. We look forward to serving you on your future bookings, and we're excited to provide you with more wonderful travel experiences!
Best regards,
Customer Support
CheapFlightsBank.com
Steve from Flights Bank was absolutely…
Steve from Flights Bank was absolutely wonderful!!! Super helpful and kind, I had an emergent situation with a death in the family and had to change my flight around to attend a funeral and he was EXTREMELY helpful, professional, curtious and appropriate. He was able to attend to all my travel needs and I am forever gratgeful I used this company for my travel needs! Thank you very much Steve! God Bless You always!
27 April 2023
Unprompted review
Reply from Cheapflightsbank
Dear Nabila,
Thank you so much for taking the time to share your positive experience with CheapFlightsBank. We are thrilled to hear that you found our flight booking services to be top-notch and that you were satisfied with your overall experience.
At CheapFlightsBank, we are committed to providing our customers with the best possible experience when booking their flights. We understand that traveling can be stressful, and our goal is to make the booking process as easy and affordable as possible. It is great to hear that we were able to meet your expectations in this regard.
We truly value your feedback and appreciate your business. We look forward to the opportunity to serve you again in the future and help you find the best flight deals for your next trip.
Regards
Support Team
CheapFlightsBank.com
Repvery professional resentative was very helpful and…
Representative was very helpful and accurate and precise with booking my flight
26 March 2023
Unprompted review
Reply from Cheapflightsbank
Dear Craig,
Thank you so much for taking the time to share your positive experience with CheapFlightsBank. We are thrilled to hear that you found our flight booking services to be top-notch and that you were satisfied with your overall experience.
At CheapFlightsBank, we are committed to providing our customers with the best possible experience when booking their flights. We understand that traveling can be stressful, and our goal is to make the booking process as easy and affordable as possible. It is great to hear that we were able to meet your expectations in this regard.
We truly value your feedback and appreciate your business. We look forward to the opportunity to serve you again in the future and help you find the best flight deals for your next trip.
Regards
Support Team
CheapFlightsBank.com
I had a great experience booking my…
I had a great experience booking my flight through Cheap Flights Bank. Support team answered me in a very fast timely manner with all my questions and concerns I had. Found an amazing deal. Thank you.
9 February 2023
Unprompted review
Reply from Cheapflightsbank
Dear Phil,
Thank you for the kind words. We’re delighted to hear that you had a great experience interacting with our support team. We completely understand how rewarding it can feel when your problem is solved effectively and we’re glad to hear that we were able to accomplish that for you.
Feedback like yours helps us hone our support process as it’s an indication of what we are doing right. We appreciate you taking the time to share your experience with us here.
We look forward to serving you again.
Regards,
Support Team
Cheapflightsbank.com
Great service and great prices.
5 February 2023
Unprompted review
Reply from Cheapflightsbank
Dear Jermy,
Thank you for the kind words. We’re delighted to hear that you had a great experience interacting with our support team. We completely understand how rewarding it can feel when your problem is solved effectively and we’re glad to hear that we were able to accomplish that for you.
Feedback like yours helps us hone our support process as it’s an indication of what we are doing right. We appreciate you taking the time to share your experience with us here.
We look forward to serving you again.
Regards,
Support Team
Cheapflightsbank.com
I booked a trip to Cancun and had some…
I booked a trip to Cancun and had some questions regarding the airline confirmation #. Alex was very helpful and quick to send me the information I requested. he also made sure I was satisfied with everything, even ended up giving me a discount for not having checked bags. Thank you Alex I will definitely book through them again!
2 January 2023
Unprompted review
Reply from Cheapflightsbank
Dear Steve,
Thank you for the kind words. We’re delighted to hear that you had a great experience interacting with Alex from our support team. We completely understand how rewarding it can feel when your problem is solved effectively and we’re glad to hear that we were able to accomplish that for you.
Feedback like yours helps us hone our support process as it’s an indication of what we are doing right. We appreciate you taking the time to share your experience with us here.
We look forward to serving you again.
Regards,
Support Team
CheapFlightsBank.com
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