The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
- #33 of 45 best companies in Flights search site
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brock was very helpful once again…
Brock was very helpful once again thanks v much
29 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Parvaiz,
Thank you for your wonderful feedback. We are delighted to hear that Brock was once again able to provide you with helpful and reliable assistance.
Your continued appreciation means a lot to us, and your kind words will certainly be shared with Brock. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Mareille,
Thank you for your valuable feedback
We are delighted to hear that you received very good service from Malcolm J. Your kind words and appreciation will certainly be shared with him.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
It was a horrible experience leading me to pay more than my budget
It was a horrible experience.
Poor customer service.
Poor communication from Cheapfly leading to misleading information to customers. They wouldn't give you information on the luggage allowance until you've paid which is a terrible thing. Other companies don't do that
29 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jane,
Thank you for your feedback. We are delighted to hear that you had a good experience with our service.
Your support is greatly appreciated, and we are pleased that we were able to assist you. We look forward to serving you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Takunda,
Thank you for your feedback. We are delighted to hear that Brock provided you with excellent service.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Excellent customer service from Malcolm
Excellent customer service from Malcolm! He was very helpful, professional, and friendly while assisting with my booking. He answered all my questions patiently and made the entire process smooth and stress-free. I truly appreciate his support and excellent attitude. Thank you, Malcolm!
29 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Srividhya,
Thank you for your wonderful feedback. We are delighted to hear that Malcolm provided you with excellent customer service.
It is great to know that he was helpful, professional, and friendly while assisting with your booking. We are especially pleased that he was able to answer all your questions patiently and make the entire process smooth and stress-free.
Your kind words and appreciation will certainly be shared with Malcolm. Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Malcom was very calm and patient in…
Malcom was very calm and patient in understanding what we need and tried to resolve the matter to our satisfaction.
29 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that Malcolm was calm, patient, and attentive in understanding your requirements.
It is wonderful to know that he took the time to assist you and worked diligently to resolve the matter to your satisfaction. Your kind words and appreciation will certainly be shared with Malcolm.
We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
LIVE REVIEW - UPDATE: AVOID - SCAM
I just make a booking with reference CFS96726 and paid in full.
Now waiting to see if they honor price and flights without upselling attempts.
I will update this review accordingly - 3 stars so far as I am suspicious given the reported experiences with negative reviews.
Current status on 29May: Paid, booking confirmed, pending ticket number.
UPDATE: They do not honor what you paid for. Actually, the showed price does not exist, it is only for you to buy and they will call you in 24 to 48 hours saying the offer you plaid for is no longer available and then they try to offer alternatives at higher price.
When this happened to me, I run the fare search and it was giving me the promotional price that I had paid for previously (1 day ago) and told the person who called that the price was still available online, despite they mentioned otherwise. I was told that the system was not update the end of the promotional offer.
This is completely scam! you are attracted by a cheaper fare which does not exist and they try to sell you a higher price stating the promotional offer is no longer available, despite nothing was mentioned that was promotional and you have already paid for.
AVOID
29 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your review and for choosing CheapFlyShop for your travel booking.
We understand and respect your cautious approach when making travel arrangements online. We can confirm that your booking was received, and our team made every effort to process it in accordance with the booking details provided at the time of purchase.
Our goal is always to provide customers with accurate information, transparent communication, and the best available travel options.
Unfortunately, we were unable to confirm the requested flights. As a result, the full amount paid has already been reversed to the original method of payment. Depending on your bank's processing times, it may take a few business days for the funds to reflect in your account.
Should you require any further assistance or wish to explore alternative travel options, please feel free to contact us.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you were happy with the savings and had a very good experience with us. Your support and kind words are greatly appreciated.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Customer,
Thank you so much for your wonderful feedback. We are thrilled to hear that you had such an amazing experience with us. Your kind words truly mean a lot to our team and motivate us to continue delivering the best possible service.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Patricia,
Thank you for your valuable feedback and for the 5-star rating. We are delighted to hear that Brock provided you with a positive experience and excellent service. Your kind words are truly appreciated, and we will be sure to share your compliments with him.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The staff Malcolm was very professional…
The staff Malcolm was very professional in his job and went all out to help me resolve issues I had.
27 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Joy,
Thank you for your valuable feedback. We are delighted to hear that Malcolm was professional and dedicated while assisting you in resolving your concerns.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Cheapfly are Awful
Awful , failed to adequately notify us that they brought the flight home forward, left us stranded in Australia & washed their hands of us , two pensioners , one of them disabled !
Cost me an extra £3,000 to get home.
Avoid this company at all costs
11 March 2026
Unprompted review
Reply from Cheapflyshop UK
Dear John,
We are truly sorry to read about your experience and the distress this situation has caused you. We completely understand how upsetting it must have been, especially given the circumstances you described, and we genuinely regret the impact this had on your travel.
At the same time, for transparency and to help provide a clearer picture for everyone, we would like to outline the sequence of our communications and actions regarding your booking:
1. At the time of booking, an initial authorization was shared with a return date.
2. Shortly thereafter, following further discussion, a revised and final authorization was sent with an updated return travel date. This update was explicitly approved by you before we proceeded with ticket issuance.
3. Based on your confirmation, the ticket(s) was issued, and the E-Ticket was shared with you, clearly reflecting the confirmed return date.
To ensure continued clarity, we proactively communicated further updates:
1. A minor schedule change notification (approximately 10 minutes) was sent 5 months before your outbound flight, again reflecting the same return date.
2. A follow-up schedule update/reminder was shared approximately one month prior to your outbound flight.
3. An E-Ticket was sent thereafter, once again confirming the same travel date.
In addition, as part of our customer service efforts to assist you with a smooth travel experience—including guidance on check-in and any required boarding assistance—one of our agents contacted you one day prior to your outbound departure. During this interaction, the travel dates were also discussed and acknowledged.
We would like to gently clarify that at no point was the return date changed without your knowledge or consent. All details were consistently communicated and confirmed multiple times, including prior to ticket issuance.
That said, we genuinely empathize with the difficult situation you encountered and sincerely regret the stress it caused. It is never our intention for any customer to feel unsupported, and we truly value your feedback as it helps us improve our service.
As a gesture of goodwill, we have offered a travel credit voucher to support your future travel plans, and we remain more than happy to assist you further should you choose to travel with us again.
Thank you for taking the time to share your experience.
Best regards,
Customer Support Team
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that you were satisfied with our excellent service, prompt assistance, and management support.
Your appreciation means a lot to us, and we truly value your support. We look forward to assisting you again in the future.
Kind regards,
Customer Support Department
After booking my ticket and receiving…
After booking my ticket and receiving confirmation, the company repeatedly called me saying the ticket price had changed and asked me to either pay more for an upgraded flight or choose a different flight.
I explained many times that I had already arranged my annual leave according to the confirmed booking and needed to travel to the same destination on those dates. Despite this, after 4–5 days they simply told me to book another flight wherever I could find a cheaper ticket.
The staff were rude, unprofessional, and showed no respect for customers. I also submitted feedback to customer care but never received any response.
This was one of the worst booking experiences I have had, and I would not recommend this company to anyone.
25 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer.
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Unfortunately, we are unable to locate your booking or verify the matter based on the information available in this review, as no booking reference, contact details, or passenger information has been provided.
Kindly contact our Customer Support team directly at support@cheapflyshop.com with your booking reference and registered email address so that we may look into the matter thoroughly and assist you accordingly.
Best regards,
Customer Support Department
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS. Drawn in by the advertisement of cheap flights, but they don’t tell you there’s no luggage included, then charge extortionate prices to add on luggage. Got stranded in Thailand, no assistance from them and they have not refunded us the full return payment for our cancelled Qatar flights, give us a fabricated story of the refund going through consolidator in China, who have taken their fees from our payment. Total flight cost with luggage was £1798.98 and refund we received for cancelled returns flights was £425.00, (although Qatar airways said every unused ticket would receive a full refund) and to receive our refund we were told we were unable to dispute it.
Our recommendation is avoid this company at all costs and go to skyscanners website and book directly through the airline, much cheaper.
14 March 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Anne,
We sincerely regret to learn about the difficulties and frustration you experienced regarding your booking, baggage allowance, and refund process. We understand how stressful and disappointing this situation must have been, especially while travelling internationally.
Please note that baggage allowance and fare inclusions are determined by the fare type selected at the time of booking and are subject to the airline’s fare rules. We always aim to provide all applicable fare details during the booking process and apologise if there was any misunderstanding regarding the baggage inclusions.
Further, regarding the refund, kindly note that for airline-cancelled sectors, refunds are processed in accordance with the airline and consolidator policies linked to the original ticket issued. In some cases, consolidator service fees and partially utilised ticket sectors may impact the final refundable amount. We understand your concerns regarding the refund value received and regret any dissatisfaction caused during the process.
We also sincerely apologise if you felt unsupported during the disruption to your travel plans. Customer feedback is extremely important to us, and your comments will be reviewed internally to further improve our services and communication standards.
Best Regards,
Customer Support Department
David John was really helpful and experienced. …
David John was really helpful and advised me with the right budget and was very patient with me.
26 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Adebimpe,
Thank you for your valuable feedback. We are delighted to hear that David John was helpful, experienced, and patient while assisting you with finding the right travel option within your budget.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
David was very efficient and very…
David was very efficient and very helpful.
Thank you so much.
26 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that David was efficient and very helpful while assisting you.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Samuel,
Thank you for your feedback. We are pleased to hear that you were satisfied with the service provided.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that you had a very good experience and that Amy was helpful and pleasant while assisting you.
Your kind words and appreciation will certainly be shared with her. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
This is great company the way they…
This is great company the way they attend to me was very good. They 98easily sort out our boarding pass. I can recommend 24/7, to my friends and my family as well.
24 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you were happy with the service provided and that our team was able to assist you efficiently with your boarding pass.
Your recommendation to your friends and family truly means a lot to us. We sincerely appreciate your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
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