The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
- #33 of 45 best companies in Flights search site
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MALCOLM WAS VERY HELPFUL AND DETAILED.
24 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Palsang,
Thank you for your valuable feedback. We are delighted to hear that Malcolm was very helpful and detailed while assisting you.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Misleading Pricing and Difficult Refund Process
I booked tickets at a certain price, but the next day I was informed that the tickets were no longer available at that rate. They offered me tickets for another day and at a higher price.
I declined the offer and requested a refund. Unfortunately, it took three phone calls and one email before I was finally reimbursed.
Overall, I was disappointed with the experience and the customer service process. It unfortunately gave the impression that the low price was used to encourage customers to contact them directlY
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer.
We are sorry to hear about your experience and sincerely apologize for the inconvenience caused.
Unfortunately, we are unable to locate your booking or verify the matter based on the information available in this review, as no booking reference, contact details, or passenger information has been provided.
Please understand that airline fares are highly dynamic and remain subject to availability until the ticket is fully issued. In some cases, fares may change or become unavailable during the booking process itself.
We would genuinely like the opportunity to review your case properly and assist you further. Simply placing a review unfortunately does not help us investigate or resolve the matter without the necessary booking details.
Kindly contact our Customer Support team directly at support@cheapflyshop.com with your booking reference and registered email address so that we may look into the matter thoroughly and assist you accordingly.
Best regards,
Customer Support Department
I had a really good experience booking…
I had a really good experience booking my ticket with Cheap Fly Shop. The whole process was smooth, easy, and stress-free. Their customer service was very helpful and responsive, and they helped me find a great deal for my flight. Everything was handled professionally and quickly. Highly recommend them to anyone looking for affordable flights and reliable service!
24 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ahanaf,
Thank you for your wonderful feedback. We are delighted to hear that you had a smooth, easy, and stress-free booking experience with Cheap Fly Shop.
It is great to know that our customer service team was helpful and responsive in assisting you and helping you secure a great flight deal. Your kind words regarding our professionalism and prompt service are truly appreciated.
Thank you for your recommendation and support. We look forward to assisting you again with your future travel plans.
Kind regards,
Customer Support Department
Don't deal with this company
Don't deal with this company. Sell a flight that they cannot supply, call you later telling you it'll be twice the price. A bunch of shysters .
22 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Dave,
We are sorry to hear that you feel this way and sincerely apologize for the frustration caused.
We would like to clarify that airline fares are highly dynamic and remain subject to availability until the ticket is fully issued. Unfortunately, in some cases, the selected fare may become unavailable during the booking or ticketing process itself, which is an industry-wide occurrence and not something controlled by our company.
When this happens, our team contacts customers to provide available alternatives or updated fare options before proceeding any further. Customers are always free to decline the alternative option, and in such cases, any pending pre-authorization is cancelled/voided from our end. The same was done in your case as well, and no payment was ever accepted or settled by us.
We genuinely regret that your experience did not meet your expectations; however, we strongly deny any intention to mislead customers. Our team always aims to provide transparent communication and the best possible alternatives available at the time.
If you feel there is anything that still remains unresolved, we kindly request you to contact our Customer Support team directly at support@cheapflyshop.com so that we may properly review and assist you further.
Best regards,
Customer Support Department
DAVID WAS FANTASTIC
I had the agent called David he was very helpful and understanding to he did help me with my flight when I missed my flight he was a god sent
~Thelma
23 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Thelma,
Thank you for sharing your feedback with us. We are delighted to hear that David was helpful, understanding, and able to assist you after you missed your flight.
We understand how stressful such situations can be, and we are pleased to know that David provided the support and assistance you needed during that time.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Justin was very helpful and sorting out…
Justin was very helpful and sorting out my booking.
23 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Barry,
Thank you for your valuable feedback. We are delighted to hear that Justin was very helpful in assisting you and sorting out your booking smoothly.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
I experience a very helpful polite …
I experience a very helpful polite staff Justin whom customer service i can describe as competent and solve out my travelling arrangements swiftly both on the 4th of May and on the 23rd of May which i highly appreciated
23 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Alieu,
Thank you for your valuable feedback. We are delighted to hear that Justin provided you with helpful, polite, and competent customer service while assisting with your travel arrangements on both the 4th and 23rd of May.
It is wonderful to know that your concerns were handled swiftly and efficiently. Your kind words and appreciation will certainly be shared with Justin.
We truly value your support and look forward to assisting you again in the future.
Kind Regards,
Customer Support Department
Brock is experienced enough to help anybody.
I spoke with Brock about booking my flights and he came across as very friendly. He was very knowledgeable with the details and although he had to keep putting the phone down, so he could send me emails, he always came back to me politely.
He seemed to be aware that some people, like myself, are getting a pension and can't afford to pay everything upfront. So he has been able to put my remaining balance on a 3 month payment plan.
I can't fault him as he still came back to me each time politely.
22 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Robin,
Thank you for sharing your detailed feedback with us. We are delighted to hear that Brock provided you with friendly, knowledgeable, and professional assistance while helping you with your flight booking.
We truly appreciate your recognition of his patience, polite communication, and understanding of your situation. It is wonderful to know that he was able to assist you with a suitable payment arrangement and continued to support you throughout the process with professionalism and care.
Your kind words and appreciation will certainly be shared with Brock. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Yannick,
Thank you for your valuable feedback. We are pleased to hear that you found our communication clear and that any issues were resolved easily and efficiently.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Brock the agent was articulate
Brock the agent was articulate , helpful and very cordial and handled my booking with excellence. Wish him best of luck.
22 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Joanne,
Thank you for your wonderful feedback. We are delighted to hear that Brock was articulate, helpful, and cordial while handling your booking with excellence.
Your kind words and best wishes will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Kind regards,
Customer Support Department
Thank you so much for helping this good…
Thank you so much for helping this good service. I am so happy to fly. Thank you again for helping me. Name . *JUSTIN*
22 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Rasel,
Thank you for your wonderful feedback. We are delighted to hear that you were happy with the service and assistance provided by Justin.
It is great to know that he was able to help you with your travel arrangements and make your experience a positive one. Your kind words and appreciation will certainly be shared with him.
We truly value your support and wish you a pleasant journey ahead.
Kind regards,
Customer Support Department
Avoid Cheapflyshop.com for emergency travel
Further update. I got the call back from Cheapflyshop customer support supervisor called Rose. Now that she reviwed my case, agreed to do a full refund of the booking. I also received an email confirming this, but had to wait for money to be credited back. The email mentions, it might take 24/48 hours. While this hasnt helped with my travel, for me atleast this is a closure. For this reason, I have updated the score from 1 to 3 star and updated my review.
Date of experience: May 22, 2026
Thanks,
Karthik
-------------------------------------
For this reason, updating my review.
Avoid Cheapflyshop.com at all costs. I booked an Air India flight from LHR to MAA via BLR on 21st May at 2:56 AM, paying in full. They immediately sent an email with the subject line "Booking Confirmation," but hid a "Pending" ticket status inside.
After waiting hours with no e-ticket or PNR airline reference number issued, I called their customer support. The agent informed me that the onward journey was actually "sold out" and that I had been placed on a waiting list—something that was completely hidden. I was never informed at the time of purchase that this was a waitlisted ticket, nor did I consent to buying one.
Worse yet, they immediately tried to manipulate the situation by claiming my booking "only has hand luggage," laying the groundwork to sneak in massive alternative fees and force me into much higher-priced tickets.
This is a classic, predatory bait-and-switch tactic: they take your money, hold it hostage, create fake luggage/availability issues, and stall you until the last minute when real flight prices spike so you feel forced to pay their ransom—viciously taking advantage of people who are in urgent need to travel.
Because my flight is tomorrow, they have left me stranded. I have demanded an immediate cancellation in writing. If they do not release the pending funds on my credit card immediately, I will be pursuing a formal Section 75 Breach of Contract claim through my bank. Do not trust this company with your money.
Date of experience: May 21, 2026
21 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Karthik,
Thank you for taking the time to update your review and share your experience further.
We sincerely apologise for the inconvenience and stress caused due to the booking situation and understand your frustration regarding the delay in confirmation of your itinerary. We appreciate your patience while our support team reviewed the matter.
We are pleased to know that Rose was able to assist you further, review your case carefully, and arrange the full refund resolution for your booking. As advised in the confirmation email, the refund has been processed from our end and may take approximately 24–48 hours to reflect back to the original mode of payment, depending on banking timelines.
We also appreciate your acknowledgment of the efforts made to bring closure to the matter and your updated feedback regarding the resolution process.
Your comments have been noted seriously and will be reviewed internally to further improve our communication and booking experience for customers in the future.
Best regards,
Customer Support Department
i am happy this service very good…
i am happy this service very good service mr bock
21 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mahbubur,
Thank you for your valuable feedback. We are delighted to hear that you were happy with our service and that Brock was able to assist you well.
Your kind words and appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Good service by Justin and Emmy thank…
Good service by Justin and Emmy thank you for your service
21 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that Justin and Emmy provided you with good service and were able to assist you effectively.
Your kind words and appreciation will certainly be shared with them. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
My experience was very good
My experience was very good . The girls Roz rule.she is very polite kind. Appreciate.
21 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Aaida,
Thank you for your valuable feedback. We are delighted to hear that you had a very good experience with our service and that Rose was polite, kind, and helpful throughout your interaction.
Your appreciation means a lot to us, and your kind words will certainly be shared with her. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Justin was really helpful with giving…
Justin was really helpful with giving me the information I needed
20 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Furera,
Thank you for your valuable feedback. We are pleased to hear that Justin was really helpful and able to provide you with the information you needed.
Your appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Yes my experience with Justin very…
Yes my experience with Justin very great and helpful many thanks for cheap flight
20 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Saad,
Thank you for your valuable feedback. We are delighted to hear that you had a great experience with Justin and that he was helpful throughout your interaction.
Your kind words and appreciation mean a lot to us and will certainly be shared with Justin. Thank you for choosing Cheapflyshop, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
I Would like to gave feedback about…
I Would like to gave feedback about experience with your customer service
Justin is serve me today he is friendly and give me clear information for my travel. Thank you Justin.
20 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Rahel,
Thank you for taking the time to share your feedback with us. We are delighted to hear that Justin provided you with friendly service and clear information regarding your travel arrangements.
Your appreciation means a lot to us, and your kind words will certainly be shared with Justin. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
TM-EC/Process initiation review as requested (19/05/26)
Hey y’all, this is my intro, new to trust pilot but my team have asked me to do a review following the experience - bear with me!! Please read the whole review - don’t just search for buzz words!
To introduce myself my job is investigative research and my team/departments have different roles (I have the exciting role!). Most of my time is spent with aviation agents, pilots, military personal for travel and other investigators. My job is research and evidence gathering to present, publish and provide experience - but we usually wait until the full process is complete to review unless our relations team think there’s an issue in which case legal/fraud handle it, sometimes with warnings or reviews - if any of the major red flags come up.
So this is a new company for our team, we were apprehensive as we initially had a not so great experience to start with, but after emailing the team and having a long phone call, Marc was absolutely lovely and is trying to fix the situation. Our team were devastated with the initial experience- to the point of extreme hurt but honestly - give them a chance to fix any errors!Marc single handedly restored our entire faith in the company today after a mishap with flights and other workers yesterday. He was polite, understanding and after a good call we came to a solution that our team are excited to discuss once we can rebook with the funds! In terms of the initial beginning, the members of the team that weren’t as helpful have really reflected in my opinion and they were so helpful in directing myself and my team to Marc. Started out negative- but Marc really has restored our faith and we are genuinely excited about this company and the solutions provided- our media team will update this once the flight is booked. We can’t provide much information other than we had a really big problem and it seems to be getting fixed, we are overjoyed with this and hope it works ! Excited to see the potential future and development and I am personally looking forward to seeing how this goes and after discussions with Marc and my team I’m really excited for this collaboration.
I can’t provide a full review here because the flights aren’t booked yet (awaiting funds from finance reversal), but I can speak from my experience so far, separate to other members of my team(& this is the one that matters!) I can give my opinion and reflection after my team spoke with me!
On a serious note, I do have to say this:
I’ve seen a lot of reviews here about people being unhappy about the accents of people/the conduct. Firstly, every single member I spoke to was entirely competent with speaking, fluent in English and there was no language barrier so that’s simply nonsensical if you found a problem with that- you’re the problem! If you’re flying around the world I’d be concerned if you met people exactly like yourself - how boring! Get outside more! Join an investigation team! (But please note - you are not welcome at ours- haha!)
Now onto the experience so far:
In terms of conduct, in all honesty my team did inform me they initially did have a very bad experience BUT after our team leader reached out via email, we received nothing but kind words, patience and understanding, even from people whom my team previously hadn’t had a good experience with. Not everything needs to remain negative, we should all turn negatives into positives and I truly think they did today.
That is so rare to see in a company in my experience, usually these things get escalated to senior management instantly and low level agents are taken off cases- but they were brilliant after we voiced our concerns- so I really really really recommend just having a chat sending an email and speaking with them, they want to help you that’s their job! Yes, initially I wasn’t happy to hear how people in my team were spoken to, but after everyone had a goodnight sleep and chance to reflect the conduct and professionalism massively improved- and that’s what we as as team take away from that how they have the ability to grow, learn reflect and instantly fix things! But that’s also what you should do - give grace! Today I had the pleasure of speaking with Amy who was absolutely so sweet on the phone very helpful and didn’t delay anything, following this I spoke with Marc- I could write an entire article just on that man- he is honestly brilliant and completely blew me away today after my team had a bad time- so our faith is restored and we are looking forward to our chat tomorrow to hopefully progress and fix our problem! - media team will update after booking - hence 3 stars because we haven’t actually managed to use the company yet so we can’t provide a full transactional insight, but hopefully tomorrow our team will update this with their review post-transaction! :)
——————————————————-
[Team member EC]
19 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ellie,
Thank you for taking the time to share such a detailed and thoughtful review of your experience with our team.
We sincerely appreciate your openness in acknowledging both the initial concerns and the positive resolution that followed. We understand that the beginning of your experience did not meet expectations, and we truly regret any frustration caused to you and your team. At the same time, we are extremely pleased to hear that Marc was able to restore your confidence through his professionalism, patience, and dedication towards finding a suitable resolution.
Your recognition of the efforts made by Marc, Amy, and the wider team means a great deal to us. We strongly believe in listening to customer concerns, learning from every interaction, and working towards positive outcomes, and we are grateful that this was reflected in your later experience with us.
We also sincerely appreciate your fair and balanced comments regarding communication and professionalism. Feedback such as yours is incredibly valuable and helps us continue improving both our customer service standards and overall customer experience.
Thank you once again for giving us the opportunity to address the situation and for acknowledging the efforts made by our team. We truly look forward to assisting further
Best Regards,
Customer Support Department
Abraham was good at customer service…
Abraham was good at customer service and dealing with my ticket related questions.
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ali,
Thank you for your valuable feedback. We are pleased to hear that Abraham provided you with good customer service and was able to assist you with your ticket-related questions.
Your appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
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