CheapOair.ca Reviews 7,467

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,584 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and professional attitude, making the booking process smooth and easy. Many people highlight the exceptional customer service, noting that agents are knowledgeable and provide detailed explanations. The overall service is often described as excellent, with consumers appreciating the efficiency and user-friendly experience of the online booking system. However, some customers also noted issues with pricing, mentioning that the cost of flights sometimes increased during the booking process or that additional fees for services like seat selection were not clearly communicated. A few other people also felt that customer service could be unhelpful in certain situations, particularly when trying to make changes to existing bookings.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, patience, and... See more

Booking process

Consumers find the booking process to be a positive experience. Many customers report that booking was easy,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being polite,... See more

Price

People report ambiguous experiences with price. Many customers found good or reasonable prices, with some... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction, praising the excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All steps were completed successfully, however I was dealing with an agent from India. He was very patient with me and did his best to allow me to understand for which I am very appreciative. I am hea... See more

Company replied

Rated 4 out of 5 stars

Everything was going great until I had to pay and then it wouldn't take my payment info. I called support to find out why and he informed my that the price of the flight had gone up while I was trying... See more

Company replied

Rated 4 out of 5 stars

My original online booking gave me alternate dates however I didn’t notice till after I had booked. It cost me much more to book on the date I wanted.

Company replied

Rated 4 out of 5 stars

You gave easier access to your information. The booking process was much easier, and you offered a better deal. No lengthy wait for human assistance.

Company replied


Company details

  1. Travel deals
  2. Travel agent

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.ca!

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7k reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

I have already left a review couple…

I have already left a review couple days ago.and still waiting for cheapoair to get back to me after 9 days. No response,no refund however it’s their fault to cancel our first leg of connection flight.send them email,called them couple of times and the only time they answered was the first time.
I will never ever buy from them even if they offer the cheapest flights.

22 May 2026
CheapOair.ca logo

Reply from CheapOair.ca

This is being reviewed as we are pending response back from the airline.

Rated 1 out of 5 stars

changed my dates without my…

changed my dates without my authorization

22 May 2026
CheapOair.ca logo

Reply from CheapOair.ca

Thank you for your feedback. Once the booking is confirmed and submitted the website does not change any information. The customer booked an "alternate date" option that was offered because it was cheaper, by a day or two from what he originally searched for. It appears it was over looked. If you would like further assistance, please contact the customer support office

Rated 1 out of 5 stars

The amount on the website is not what you get when you call in to get a better price for a senior

The amount caught it on the website. It’s not what you get when you call in. You’re supposed to be able to call in and get a discount is what it says on the website but no, that’s not what I got. I’m also a senior I was not treated well I got hung up on. I’ve always used cheaper in the past always using Air Canada and today was disrespectful. I’m appalled.

22 May 2026
CheapOair.ca logo

Reply from CheapOair.ca

We are truly sorry to hear about your recent experience and the issues you encountered regarding the discount and call. We are concerned to learn that you were not treated with the respect you deserve. We will review your concern.

Rated 5 out of 5 stars

Very thorough and accommodating agents…

Very thorough and accommodating agents and best site for flights and airfares

22 May 2026
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Reply from CheapOair.ca

We're so glad you found our agents accommodating and our site the best for flights! Thank you for your kind words.

Rated 5 out of 5 stars

Easy to work with

Easy to work with. User interface design is simple but just enough informative.

22 May 2026
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Reply from CheapOair.ca

We're so glad you found our interface easy to use and informative. Thank you for your positive feedback!

Rated 5 out of 5 stars

I have always booked our air ticket…

I have always booked our air ticket through Cheap0air. Prices and good compare with other websites. Customer Service also excellent.

22 May 2026
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Reply from CheapOair.ca

We're so happy to hear you consistently choose us for your air tickets and appreciate our prices and excellent customer service! Thank you for your kind words.

Rated 3 out of 5 stars

I'm just disappointed with the price…

I'm just disappointed with the price when I booked 3 people the amount went up and how come they charged me for the agency fees?

21 May 2026
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Reply from CheapOair.ca

Thank you for your feedback. Airline airfares are dynamic in nature and are subject to change at anytime and prices are not guaranteed until purchased and agencies do charge a fee for their services. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Choice!

Great price and easy booking experience.

21 May 2026
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Reply from CheapOair.ca

We're glad you found our prices great and booking easy. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent Customer Service!

Excellent! We were working with Fred who demonstated great professionalism and patience dealing with all my questions and gave us a good flight route with a good price, as well. I have been dealing with CheapOAir over a few years now and ahave always fared well with them. Wishing Fred the best in his career!

21 May 2026
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Reply from CheapOair.ca

We are so happy to hear about your excellent experience and appreciate you sharing your positive feedback. It's wonderful to know we could assist you with a great flight route and price. We truly value your continued business!

Rated 5 out of 5 stars

Looked for this flight from several…

Looked for this flight from several spots. I was very surprised and happy to find this on Cheapo Air!!

21 May 2026
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Reply from CheapOair.ca

We're so happy you found the flight you needed with us! Thank you for your positive feedback.

Rated 5 out of 5 stars

The service

The service

21 May 2026
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Reply from CheapOair.ca

Thank you for your feedback. We are glad you enjoyed our service.

Rated 5 out of 5 stars

Great!

Makes your trip easy.

21 May 2026
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Reply from CheapOair.ca

We're glad to hear we made your trip easy! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great experience

Great experience

21 May 2026
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Reply from CheapOair.ca

We appreciate your feedback and are happy you had a great experience with our service.

Rated 5 out of 5 stars

You guys aare amazing

You guys aare amazing

21 May 2026
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Reply from CheapOair.ca

We are so happy to hear you had a great experience with us. Your kind words mean a lot.

Rated 5 out of 5 stars

I made a reservation on this page a few…

I made a reservation on this page a few months ago, my trip was in December and I had no problem and if I saved money

11 December 2025
Unprompted review
CheapOair.ca logo

Reply from CheapOair.ca

We are so glad to hear you had a problem-free trip in December and saved money! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

easy to book

easy to book

21 May 2026
CheapOair.ca logo

Reply from CheapOair.ca

We're thrilled to hear you find our product easy to use! Your feedback is greatly appreciated.

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