Checkboard Reviews 144

I'd mistakenly taken a picture of my ID from a screenshot so the ID verification process was on halt for a few days.

After getting in touch with Wandile, he'd advised me of the issue and had rectified it within 10 minutes. He'd also walked me through the rest of the process and kept me in the loop with any updates and any outstanding documents.

5/5 For customer service!

I had found the process of using your website very difficult. Your agent Wandile was extraordinarily patient and just couldn’t have been more helpful. He walked my wife and through the process to completion. He is an exemplary example of Good Customer Service and I do hope that his employers appreciate how valuable to their company he is.

Really prompt responses from customer services. Always very polite and helpful. A lot of other companies could learn from this customer service team. Nothing is too much trouble and they solve issues instantly.

I found the app quite a tedious process and not very flexible. I did have to call the help centre twice and ask the online help as well. In all instances the agents were very helpful but a pity I had to call in the first place. I am very tech savvy but found the app quite inefficient.
One of the main issues was that my bank was not listed on their external app.

My conveyancer insisted I use this app regardless that it went well beyond legal requirements. The AI model refused to accept my face, despite trying different backgrounds, lighting, Etc. I tried their tech support which was useless and refused to connect me to any sort of real person

Wandile was patient, understanding and reassuring. He dealt with the issue quickly and with confidence and resolved it not just by fixing an issue, but actually guiding me through the entire process whilst I remained on the phone.

Unfortunately I did not realize that the purchase side of my transaction had cleared, but not the sale of my bungalow. I phoned up, and you were able to link to a senior technician and the problem was sorted in fifteen minutes. I was very grateful and appreciative of the efficient and courteous service!

Unable to complete the checkboard as I don't have the ID that the app requires. I phoned the helpline and all I got was you need a valid passport or driving licence. He did not want to find another way around this. Just kept repeating what the app required and money laundering rules.

Thank you so much to Wandile who was extremely patient & helpful when we could not complete ID checks on
my ( very old ) phone !

I initially had a bad experience with the Checkboard information app. It started with the fact that my mobile was not compatible with the Checkboard requirements. After help from their administrative team I was able to use my husband's mobile. I then had a number of problems generally with the app itself which again the administrative team helped me with. Without their help I would not have been able to complete the task. My thanks go to them for all their assistance.

Really great experience with Check board today :)

The team at checkboard always offer assistance when needed, with very quick response times and friendly manner. They are a great pleasure to deal with. Thank you

The Checkboard platform is excellent time saving technology. Whilst we had a minor glitch in the beginning, the customer support through Wandile Zondo was very professional, efficient and empathetic. His support quickly ensured my wife & I could complete the process

I'm not one for writing many reviews but I wanted to share my experience.

I have called checkboard numerous times and spoke with a lovely gentleman called Wandile.
His customer service has been amazing, he has been patient with me, friendly, helpful and even went through the app and process step by step.
I can not thank you enough for all your help Wandile.

Highly recommend

Kind regards
Jade

I have reviewed the information I have 'shared' (to whom I have no idea!). Now my solicitor is asking me to send the 'check' which seems to be asking me to fill it in all over again? An email would take a few seconds but the whole i.d. verification and selfie which took ages first time round. I honestly cannot see any point of this app except to get the customer to do the work of someone else and then to be charged for the privilege.

I spoke to a gentleman called Wandile, he was so helpful and pleasant

super quick at responding & always great service, always helpful, Wandile in particular is a great help, would recommend!

Fantastic help from the help desk and a fast efficient id process

Struggled with identity verification, Jessica being very helpful and finally managed to do it . Thank you