Checkr Reviews 689

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 341 reviews, reviewers had a great experience with this company. Many customers found the platform to be user-friendly, making it easy to fill out information and navigate the system. The service is often described as quick, efficient, and convenient, with many appreciating the speed of background checks and the ability to access reports easily. People also highlighted the professionalism and accuracy of the service, recommending it for its reliability. However, some people were dissatisfied with the customer service, noting a lack of live support and issues with AI agents not providing helpful answers. There were also complaints about the website's functionality, including problems with uploading resumes, viewing reports, and general navigation difficulties. A few other people also felt that the service could be slow or lead to delays in employment due to issues with processing or understanding local laws.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform user-friendly, simple, and... See more

Service

Consumers find service to be ambiguous, with many reviewers expressing extreme dissatisfaction, calling it... See more

Customer service

Customers consistently note negative experiences with customer service, primarily due to the lack of live... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers expressing satisfaction with helpful... See more

Website

Users describe ambiguous interactions with the website, with some finding it convenient and easy to use for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I attempted to upload a resume 2 different times and it failed both times - I have also attempted to view my background check on a previous employer inquiry and have yet to be able to see it. Not su... See more

Company replied

Rated 5 out of 5 stars

I had a very smooth experience with checkr.com⁠�. The background check process was quick, transparent, and easy to follow from start to finish. I appreciated the clear communication and regular statu... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with these guys. This site was very convenient, while being free to use and access all your reports, it gained a loyal customer outta me! 😁

Company replied


Company details

  1. Software company
  2. Drug Testing Service

Information provided by various external sources

Checkr’s mission is to build a fairer future by improving understanding of the past. Our platform makes it easy for thousands of customers to hire millions of people every year. Using Checkr’s advanced background check technology, companies of all sizes can better understand the dynamics of the changing workforce, bring transparency and fairness to their hiring, and ultimately build a better future for workers. Find out more about Checkr at www.checkr.com.


Contact info

3.8

Great

TrustScore 4 out of 5

689 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Predatory company listing incorrect…

Predatory company listing incorrect info being sued by me today

Ugly of the ugly

Your listing incorrect info and you refuse to remove it. For many people to it seems. You are predatory and refuse to change it leading to people losing their job or opportunities to work based of lies it's a freaking disgrace and I'm not amused by your attempt to appear nice with your reply
your ceo is a money making scammer who's providing a service that hurts people

I lost two jobs in 6 months bcs of your bs and about to sue you and go on television to talk unless your support fixed the wrong so stop the " how can I help you bs

28 May 2026
Unprompted review
Checkr logo

Reply from Checkr

I'm sorry to hear about your experience, Michael. I want to make sure this gets looked into right away. I'm going to send you a private message through Trustpilot right now.

Tony, Checkr Support

Rated 5 out of 5 stars

Thank you

Thank you, quick and easy process!

28 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad it was quick and easy, Isabel. Thanks for the review.

Tony, Checkr Support

Rated 5 out of 5 stars

Ok thanks

Ok thanks for easy check

28 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad it went smoothly, Emma. Thanks for sharing.

Tony, Checkr Support

Rated 5 out of 5 stars

Quick results.

28 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad it came back quickly. Thanks for the review.

Tony, Checkr Support

Rated 5 out of 5 stars

fast and painless

fast and painless, who could ask for more?

28 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Ha, exactly. Glad it went smoothly, Jeff.

Tony, Checkr Support

Rated 5 out of 5 stars

Record

Very good experience

27 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Glad to hear it, Yorg. Thanks for sharing.

Tony, Checkr Support

Rated 4 out of 5 stars

My experience has a been made great…

My experience has a been made great through many virtues.I been in places msny hasn't been and survived and made the most of the situation. It's who turn me into who I am today which is a respectable responsible person. Im hard working and a fast learner.i enjoy worker with other's or even by myself

27 May 2026
Unprompted review
Checkr logo

Reply from Checkr

Hi Andrew, it sounds like you're ready to get to work and we want to make sure that happens. I'm going to send you a private message through Trustpilot so we can figure out what you need and point you in the right direction.

Tony, Checkr Support

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