The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more
Company replied
Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more
Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more
Company details
Written by the company
Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024
Contact info
2 Television Centre, W12 7FR, London, United Kingdom
- support@cheddar.me
- cheddar.me
4.7
Excellent
561 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What’s not 5 stars about an app that…
What’s not 5 stars about an app that easily gives you “free” money for everyday spends.
1 October 2025
Unprompted review
Can't believe more people don't use…
Can't believe more people don't use this app.
Easy to use (UK mobile signal when in shops notwithstanding!)
I had an issue caused by Sainsbury's website, not Cheddar, their support was fast, polite and excellent.
25 September 2025
Unprompted review
It works
It works. I was skeptical, it is simple - quite a basic app - there are some improvements that could be made but I enjoy the savings. Customer service is responsive. 😊
25 September 2025
Unprompted review
Brilliant company and great customer support
I love using Cheddar for most of my shopping. They offer fantastic cashbacks and are quick and easy to use. Have had to deal with the customer relations team and they were efficient and very helpful.
24 September 2025
Unprompted review
Excellent app and service from the…
Excellent app and service from the team. Great discounts on various suppliers.
22 September 2025
Unprompted review
Love Cheddar
Love Cheddar, I use them to keep my daily coffees at an affordable price.
15 September 2025
Unprompted review
Great App!!
Great App. Highly recommended.
1 . A financial no brainer that saves us hundreds of pounds a year.
2. Great features like the reloadable giftcards and boosts.
3. Solid customer service as well.
Happy long-term customer.
11 September 2025
Unprompted review
The Cheddar team were great at dealing…
The Cheddar team were great at dealing with my request when I accidentally purchased the wrong gift card, I couldn’t recommend them enough!
29 August 2025
Unprompted review
Tried Bank Card before Gift Card
Tried shopping normally before I would get any gift cards.
What they tell you happens:
To use Cheddar to get cashback when paying with your bank card at Tesco, download the Cheddar app and link your bank cards to it, then shop at Tesco as you normally would. The Cheddar app will automatically detect your purchases at featured retailers, including Tesco, and deposit cashback into your account.
What then happens is the app lists when you have been there and how much you spent but it’s listed as missed.
20 August 2025
Unprompted review
Reply from Cheddar
Hi Michael,
Thanks for your honest review and for giving Cheddar a try!
You're absolutely right that we used to offer automatic cashback when you shopped with a linked bank card. However, based on user feedback (including concerns about low rates, limited retailers, and long payout delays), we made the decision a number of months ago to pause auto-cashback and focus fully on gift card-based rewards instead.
This switch was communicated with users and we no longer advertise our tracked 'automatic cashback' feature.
Here’s why we doubled-down on gift cards:
✅ More retailers – 100+ brands including some of the UK's top grocers and retailers.
✅ Higher cashback rates – often double or more compared to previously.
✅ Instant cashback – no more waiting weeks or months to get rewarded.
We completely understand it can be confusing if you were expecting auto-cashback, and we’re sorry for any frustration caused.
Regarding the missed cashback notification. Your spend is still shown in the app for transparency, but it’s marked as "missed" because the auto-tracking programme is no longer active. It also helps you become aware that a potential saving is available on your next spend.
That said, we’re always listening – and if we see strong demand for bank card cashback again, we’ll absolutely consider bringing it back in a better, more rewarding way. We strive to bring the best value to our users always!
Thanks again for your feedback – it really does help us improve. If you’d like any help getting started with the gift card rewards or have more thoughts to share, feel free to reach out to our team via the in-app Contact button or via support@cheddar.me
Best,
Team Cheddar
Spamming never stops
Constantly spamming useless and very annoying company no amount of unsubscribe method works despite their claims and email address does not accept replies.
20 August 2025
Unprompted review
Reply from Cheddar
Hi Dave,
Thank you for sharing your feedback.
We only ever aim to send relevant updates and promotions connected to our cashback platform. And you’re always in control to what you recieve, this can all be managed in the notification preferences in-app (Profile>Notifications). In addition to this every email includes an Unsubscribe option.
If you need any further assistance with managing your notifications or have any other feedback, our team is happy to help at support@cheddar.me .
Best,
Team Cheddar
Poor customer communication
Paid for an IKEA card to use in store but it didn't appear on the app. £299 was taken from my bank account and shows up clearly on the Cheddar open banking dashboard with the correct reference and what I've paid for. What I am disappointed with is the automated email responses until 2 days later, when I got an email from Mustafa saying that I was going to be refunded within 24 hours. 5 days later and still waiting for my money back. Poor communication so far compared to the other financial apps I regularly use.
11 August 2025
Unprompted review
Reply from Cheddar
Hi,
Thank you for your feedback. Having looked into this, I can see this issue has now been swiftly resolved. I note there was a short delay due to the weekend and scheduled maintenance with our banking provider, but the matter was satisfactorily resolved with no loss to you.
You should have an email response directly from our founding team in your inbox, as well as a reply to your original message.
If you need any further support, please don’t hesitate to get back in touch; supporting our users is very important to us. And we are always happy to help.
Best,
Team Cheddar
The best cashback app in the UK
13 August 2025
Unprompted review
Great support after making an incorrect…
Great support after making an incorrect purchase! They were fast and helped get a refund from an incorrect gift card.
7 August 2025
Unprompted review
Great suppoer
Had a technical problem and ended up buying the same gift card twice. I submitted a support request and within 3 working days I’ve had it all sorted and the money refunded. Really great support from the team at Cheddar, especially as they said that the company I bought the gift card for don’t normally do refunds.
This is the first time I’ve needed support from Cheddar, but have been using them for a while with no problems at all. Love the new ‘streaks’ feature they’ve released to get better cashback rates if you buy gift cards each week. I use the gift cards for my shopping at Tesco each week so it works really well.
Thank you!
6 August 2025
Unprompted review
Appetising cashback, excellent customer service
I was assisted by Mustafa for a tricky refund transaction (via Cheddar, for a third business).
Mustafa went above and beyond to achieve the best outcome for me. The support received in this occasion also confirms the reliability of a company like Cheddar
30 July 2025
Unprompted review
Reply from Cheddar
Hi Davide,
Thank you so much for your kind words! We're thrilled to hear Mustafa was able to assist you and that you felt supported throughout the process. We’ll be sure to pass on your feedback to him! It means a lot to us that you find Cheddar reliable – we’re always here to help whenever you need. 😊
— The Cheddar Team
Amazing customer service
Amazing customer service, app always works as required and when it doesn’t the helpful team are on hand to fix it so quickly.
31 July 2025
Unprompted review
Reply from Cheddar
Thank you so much, Honor! We're really glad to hear you're enjoying the app and that our team has been able to support you when needed. We’re always here if you ever need anything — thanks again for being part of the Cheddar community! 😊
— The Cheddar Team
Really easy app to use and I Great Apphad a…
Really easy app to use and I had a small issue with 3rd party that was quickly resolved by Mustafa Hussain from the help team.
30 July 2025
Unprompted review
Reply from Cheddar
Thanks so much for your review! We're glad you found the app easy to use, and it's great to hear that Mustafa was able to quickly sort out the issue for you. We'll be sure to pass on your kind words to him! 🙌
— The Cheddar Team
I use Cheddar regularly
I use Cheddar regularly. The fact that cash back is rewarded instantly makes the experience more appealing. Giftcards are generated quickly - and in over a year of using the app, I have only needed to use support once....and when I have the experience was positive
26 July 2025
Unprompted review
Reply from Cheddar
Thank you so much for your continued support! We're really glad to hear you've had such a smooth experience using Cheddar — and that the instant cashback and quick gift card delivery have made it all the more convenient. It’s great to know that even when support was needed, we could deliver a positive experience. We appreciate you being with us! 🙌
— The Cheddar Team
Cheddar team good but some companies not keeping up with vouchers
Despite some company vouchers not working , the team got things sorted for me and I have made some good savings with the cheddar app. Thank you Mustafa for your help! Thanks cheddar team.
23 July 2025
Unprompted review
Reply from Cheddar
Thank you so much, Ash!
We’re glad we could get everything sorted for you and that you’re enjoying great savings with the Cheddar app. Your feedback means a lot 😎
Best,
Mustafa & the Cheddar Team
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