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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the customer service for being fast, efficient, friendly, and very helpful, often highlighting the exceptional support provided. People find the app easy to use, user-friendly, and appreciate the seamless process of buying and using gift cards, noting the quick cashback and useful features like boosts and reloadable gift cards. However, some people were dissatisfied with certain aspects of the product, particularly issues with gift cards not working, appearing empty, or being invalid for subsequent use. A few other people also felt that communication was poor compared to other financial apps, and some experienced difficulties with gift card limits and unresolved issues, leading to frustration with the support process in those instances.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the prompt,... See more

Application

Reviewers mention positive feedback about the app. Customers praise its ease of use, clear interface, and the... See more

User experience

Consumers find the user experience to be positive, highlighting the app's ease of use and navigation. Many... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Product

Customers had ambiguous experiences with the product. Many reviewers found the gift card purchasing process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback provider
  2. Payment service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this app

Love this app, so easy to make money, just buy your gift card before going to the shop to make it a little easier, then scan at checkout. A quick tip also is to take a screenshot of your gift card, then you can just scan from your photos! No need for WI-FI or Data in store! Use my sign up code:- AIZBAYL to get a free £3 just for signing up! Happy Saving😊

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Great app and really helpful customer…

Great app and really helpful customer service team.
I have been using the app a little while now. You can earn cashback with some companies by linking your bank account or others you can purchase prepaid vouchers. Cashback rates are competitive, sometimes Cheddar has the best rate, other times other cashback apps have better rates but that's to be expected. It's a great app which is very user friendly and I would definitely recommend.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service & offers

Brilliant cashback app with loads of offers available from places that I actually use. Their customer service is really good, responsive and knowledgeable. They were mega quick to resolve an issue I had with voucher for Uber even though the problem was on Uber side.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Cheddar - The best app for Discounted Gift Vouchers

I have been using the app now for over a month and find this is the best app for buying e gift vouchers with discount. I especially like that vouchers when purchased are available instantly and the open banking linkage makes purchase effortless. Being able to add vouchers to Apple wallet is a feature I value.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

great user experience

I have used many reward apps. But none come close to the user experience cheddar provides. Cashbacks are instant and the process is quite straightforward.

There are a few things that can be improved but I think those will be solved as the app matures.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Good job!

After several failed attempts, I got brilliant speedy resolution. It transpired fault was not with Cheddar. Dealt with by email eith really human touch. Good job.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault this company

Cannot fault this company. Stumbled upon it and by making normal day-to-day purchases I've accrued cashback that is more than a few pennies! Also really helpful when issues with the giftcards have happened

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Wow. What an app.

Wow. What an app. Easy to use. Safe. Intuitive. And best of all real savings. Once you start buying gift cards to use at a retailer you are about to go to… the cashback is incredible.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting for them to respond and…

Still waiting for them to respond and refund me the £50 the owe me. I paid for a £50 Asda voucher in November. Which I still haven't received, the voucher they sent me had a balance of £0
Avoid this company so many better cash back sites out there.

17 November 2023
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Tom,

A sincere thank you for your patience while we deal with this very unique case. I understand our team has been in contact to attempt to rectify the situation, with events occurring outside of our control.

That said, a member of the team will be in contact later today to rectify the situation fully.

We have a new app launching in February 2024 which we hope you'll love!

Thank you again for your patience!

Team Cheddar ✌️

Rated 2 out of 5 stars

Painfully Slow Customer Service

Initially sceptical about the app, but have continued to use Cheddar successfully for about 3 months.

The app is easy to use and finally there is a search bar which makes finding retailers easier. The new gift card method takes some time getting used to but the instant cashback is a welcome upside.

My disappointment with Cheddar is with the customer support and actually gaining access to any means of contacting the company. The app makes you go through many links just to find a form to fill in and the website is no different.

On one occasion of using the app I was in the process of completing a £50 gift card order and everything seemed like it had worked, however the Cheddar app never provided my gift card. The issue occurred on 12/12/2024 and we are now into the new year and still I have not received my money back or any communication from the company.

To everyone using the app, be very cautious when making a large purchase.

11/04/24 Update:
The latest update to the Cheddar app has brought many positive user interface improvements, however there are still some parts that need attention.

There still isn't a way for you to remove old payment requests, when speaking to customer service they said it is possible, but still I have not found a way.

Since my original review I have not found any improvement in the overall speed or competencey of the Cheddar customer service team.

1 January 2024
Unprompted review
Cheddar logo

Reply from Cheddar

Hi,

Thank you again for your patience while we dealt with this unique case. With the gift card proposition being a relatively new feature at the time, we continued to evolve our systems to better manage scenarios like this.

We're happy to highlight this shouldn't happen again and we understand you've had a full refund, as well as a good will gesture for being out of pocket.

Should you have any questions or additional feedback, please do not hesitate to contact us. We have a new app launching in February 2024 which we're sure you'll love!

Thank you once again for your patience!

Team Cheddar ✌️

Rated 5 out of 5 stars

I wasn't so sure of this app

I wasn't so sure of this app, however, I tried it a couple of times, and I did get cash back instantly.
However, I always forget to buy gift cards and use them, I wish there was an option that detects your location in partner stores and it gives you a reminder to use it.

17 November 2023
Unprompted review

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