ChefSupplies.ca Reviews 359

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, finding many items to be well-made, durable, and effective for their intended use. Many also highlight positive experiences with the delivery service, noting quick shipping, good packaging, and competitive pricing. However, some people were dissatisfied with the customer service, reporting issues like slow response times, unfulfilled promises regarding refunds or shipping, and difficulties in resolving problems. There were also instances where products arrived damaged, or orders were delayed significantly beyond the advertised shipping times, with some customers receiving incorrect or incomplete deliveries.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. While some customers praise the great... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the high quality of certain... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick delivery, with some... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping, with... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing dissatisfaction due to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

great high quality pan, good knife, ok sharpener, crap lid. bought the same size lid as the pan, wanted a glass one to see the food, doesn't fit for shit, way to big even though it's supposed to be... See more

Rated 3 out of 5 stars

Still haven’t received the order yet even though I ordered about a month ago. Emailed several times about this issue. Tracking number provided was invalid. Getting the runaround and nobody seems to... See more

Rated 3 out of 5 stars

This device is more difficult to use compared to our old coffee maker but it produces decent coffee. This new device is not worth what we paid when compared to our old device and since it is more diff... See more

Rated 4 out of 5 stars

I had good contact with the company, but the colour I wanted was not in stock, so it took a month to get delivery. I paid for it with "shop" , however it was quite difficult to track using their app.... See more


Company details

  1. Kitchen supply shop

Written by the company

ChefSupplies.ca is 100% Canadian owned and operated. Our 140,000 square foot warehouse is located in Windsor, Ontario and we ship across Canada, and orders over $99 ship free. Find your favourites such as All-Clad, Zwilling J.A. Henckels, Lodge, Jura, Cuisinart, Ooni, Staub and more from categories including knives & cutlery, kitchen appliances, bakeware, cookware, cooks' tools and more. We are so confident in our fast shipping that we have a guarantee on over 10,000 items that if your order doesn't ship by 9:00am the next business day, your order is free!


Contact info

3.4

Average

TrustScore 3.5 out of 5

359 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great price fast ship

I have ordered from ChefSupplies a couple of times and they shipped out fast and the goods were exactly what I ordered. I found them by price shopping and returned to buy again based on the service and the shipping speed.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy Consumer

I order a Henckels 14 piece knife set as a birthday gift on July 29th, 2024 and it was delivered on July 31st. The set arrived in excellent condition.

I was very happy with the service.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Chef Supplies Cares

I have had three purchase experiences with Chef Supplies. I have dealt with many professional kitchen supply houses over the years and have found that when push comes to shove, most don't give a shit about customer service. I am giving Chef Supplies 5 stars, not because each experience I have had was excellent but because when something beyond their control went sideways, they went above and beyond to make it right.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Had some trouble with Fedex delivering…

Had some trouble with Fedex delivering my order and could get nowhere with them. Contacted ChefSupplies and their customer service rep was excellent. Contacted Fedex on my behalf and had the problem sorted. Very pleasant, responsive and effective. Thanks :)

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Kitchen Products & Service.

This is my go-to place for all things deBuyer! And then some. I have been very happy with all of the products I’ve received, and cook with them almost daily.
Don’t, for one minute, dwell on any of the trolls who seem to have infiltrated CS’s review forum. It’s pretty obvious there’s some sort of organised negativity going on here. People, if they are people, with nothing better to do. What a bunch of clowns.
This is a top-notch outfit, whose products, prices, and care for their customers is without peer.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Experience of buying Fissler Pressure Cooker

I bought a discounted Fissler Vitavit pressure cooker on ChefSupplies, which saved me a lot of money compared to the original price. It shipped quickly and arrived within 4 days.

After I received the product, I was confused by the manufacture date of the product due to my own negligence. I consulted the sales team and they replied to me in one day, which was responsive.

Overall, the product has been perfect after 3 months' usage. The website does sell authentic, real, and high-quality cookwares, even if the items are on sale.

I hope they could have more Fissler pressure cooker in stock. I've checked multiple times and they have been sold out since I bought the last one.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been researching how too use…

I’ve been researching how too use Carbon Steel Frying Pan, this pan, as another comment said ‘was value for the money’. If you follow the directions you mostly will have no Problems. Mostly likely you’re cooking at too high heat. I’ve been very careful, too follow all directions.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Pi have been very happy.

I have ordered two times and was very pleased with the service both times. The delivery was faster than promised both time and I was happy with the price. The products were as advertised.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Good Stuff !!

I recently purchased the Woll non-stick Wok, Sauté pan and frypan. Best purchase I’ve made! The pans are very good quality and durable. I did not have any issues and received all 3 pans in good condition. Am definitely looking to purchase more. Highly recommend.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

FAST, FREE and the best price!

Ooni - Koda 12 Gas-Powered Outdoor Pizza Oven - This was ordered on Sept 23rd, shipped FREE on Sept 24th and delivered Sept 24th. Not only was their price the lowest I could find (I almost thought it was too good to be true but it wasn't), they also included a free pizza peel. I would most definitely order from this company again. I had a very positive experience and would happily recommend them to my family and friends.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Global knives and Meyer pans

Global knives and Meyer pans. I have ordered three times from Chef supplies and each time I received my orders within the time mentioned. My last order was June 22nd,2024 and received on the 26th. Products were as described. Overall very happy with some of the deals that can be had on this site.

26 June 2024
Unprompted review

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