Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made errors in my order & the customer service is amazing; very responsive & very helpful. Would definitely recommend & will shop here again!
Superb! Had exactly what we were looking for, and delivered in a timely manner just a couple of days later. Sensible price and the newcomer discount was very welcome. No complaints at all. Highly reco... See more
We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... See more
Company details
Written by the company
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Contact info
Unit 25 Pedmore Road Industrial Estate, DY5 1TJ, Brierley Hill, United Kingdom
- 01902490211
- hello@chelseababy.com
- chelseababy.com
4.7
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love the Moses basket it’s…
Absolutely love the Moses basket it’s perfect great material
20 February 2025
Car seat .
Very helpful with our purchase of a car seat for our motorhome, both over the phone and in person.
21 February 2025
Such a cute shop with so many travel…
Such a cute shop with so many travel and nursery items. Dawn was so helpful and the items we ordered to store came within a week. The staff also gave us a bunch of flowers which was so adorable
1 March 2025
Unprompted review
Excellent service
Excellent service. Reliable and fast delivery. Will be buying from them again!
7 February 2025
Absolutely wonderful service had to…
Absolutely wonderful service had to return my previous car seat no hassle got the new one all good well done Chelsea baby
3 February 2025
Great service
Great service. Competitive prices and really helpful sales lady. Good product knowledge and plenty of items all set up to see and sample.
21 January 2025
Fantastic store and Great customer service
Fantastic store and has everything you need in a baby store with lots of choice and different brands (bigger than it looks). Harry and Dawn were amazing, very friendly and helpful.
We purchased a great car seat from there wide range in store. Their knowledge of products is fab. Will definitely use them again in the future
1 February 2025
Unprompted review
Chelsea baby merry hill
I forgot her name but the lady that served me was polite and really helped me with what I needed
17 January 2025
Great and friendly service would highly…
Great and friendly service would highly recommend the company 😊
8 January 2025
Unprompted review
Box was a little damaged like it had…
Box was a little damaged like it had been previously opened
13 November 2024
Great product
Great product - high chair -and quick service. Only downside was lack of adjustable footrest as child grows.
30 October 2024
Fast prompt delivery
28 October 2024
Great company to buy from
Great company to buy from. I bought a swing seat from them, the price was great, the product is of good quality, their communication is effective, they are kind, great customer service, delivery was fast. They are a trustworthy company. I am glad I bought from them.
4 November 2024
Unprompted review
Amazing service
Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the item re-dispatched to me, no faff, no long wait times, no arguments, simple, friendly service! Thank you so much
28 October 2024
Unprompted review
Fantastic customer service
Fantastic customer service. Monica was able to advise on when delivery would happen to ensure I was home.
Highly recommend using this company- thank you very much.
13 August 2024
Reply from Chelsea Baby
We're thrilled to hear that you had such a positive experience with our company and that our communication and delivery exceeded your expectations.
We truly appreciate your support and are grateful for the opportunity to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Warm regards,
Chelsea Baby Team
Reply from Chelsea Baby
Thank you so much for your kind words, Rosie! 😊 We're thrilled to hear that you found the ordering process easy and that your delivery was super fast.
Enjoy your purchase!
Best regards,
Chelsea Baby Team
If I said of the bag was not made…
If I said of the bag was not made properly had it for over four weeks and it’s already broken on one side not a very good model
29 July 2024
Reply from Chelsea Baby
Thank you for sharing your feedback, Heidi. We're sorry to hear about the issue with your pushchair. This certainly doesn't reflect the quality we strive for.
Please reach out to our customer service team so we can assist you in resolving this matter as quickly as possible. Your satisfaction is important to us.
Best regards,
Chelsea Baby Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.