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Chelsea Supplies Reviews 

3,218
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the remarkably quick and efficient delivery, often noting polite and helpful drivers, alongside the high quality and excellent finish of the typically well-packaged products. The ordering process was easy and straightforward, with clear communication and helpful staff ensuring positive service. However, some customers noted significant delivery problems, including unexpected delays and poor communication, and felt customer service was unresponsive, with unfulfilled promises or difficulties resolving issues. Additionally, some reviewers reported receiving damaged items or products with defects upon arrival.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Product

Customers had positive experiences with product, frequently praising the good quality, solid construction,... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made, solid,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied

Rated 5 out of 5 stars

I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy wit... See more

Company replied



Company details

  1. #12 of 38 best companies in Radiator shop
  2. #100 of 243 best companies in Home improvement shop
  3. #26 of 66 best companies in Landscaping Supply Shop

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,218)

1,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problem

Excellent product, one minor hitch that was dealt with immediately without fuss so absolutely would do business again thankyou

14 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Richard,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fantastic company

Fantastic company

14 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Darren,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Jan,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Colin,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great product and great prices

Great product, I am soooo happy with my brand new radiator. Delivery was quick, customer service was greatz

14 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Santi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Placed order for 2 radiators received…

Placed order for 2 radiators received confirmation for delivery in 1 wk next day another message to say it was being delivered in 2 days arrived exactly on time driver called to let me know he was 10 mins away and the driver was helpful and put the radiators in my house

18 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Jennifer,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Stylish radiator

Pleased with the radiator. I’ve not had it fitted yet, but it looks very stylish and contemporary good price and arrived quickly and was well packed.

10 June 2026
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Reply from Chelsea Supplies

Dear John,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Love the radiator looks amazing and…

Love the radiator looks amazing and rapid delivery and great price a*

28 May 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Daniel,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent products at great prices

Excellent products at great prices, easy to order online and friendly knowledgeable assistants available to talk through any queries, quick delivery service nice helpful driver. Overall experience Excellent would definitely recommend 👍

5 June 2026
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Reply from Chelsea Supplies

Dear Mr T Hunt,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Beautiful radiator

Beautiful radiator, love these radiators.Changing all my radiators and l absolutely love them. Fantastic price, lovely colour, heat is brilliant, look great. Just perfect.

8 June 2026
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Reply from Chelsea Supplies

Dear Karen,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 1 out of 5 stars

Cant even give a single star placed a…

Cant even give a single star placed a order for composite fence Sample Chelsea took money for the sample and never send the sample out. received email after few days about how did they do with the service they provided.

23 June 2026
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Reply from Chelsea Supplies

Hi V Patel

thank you for contacting us. We sincerely apologise that you haven't received your free sample pack.

Our records show that your sample pack was dispatched via Royal Mail. While most deliveries arrive without issue, occasionally items can be delayed or go missing in the postal system.

To make things right, we've arranged for a replacement free sample pack to be dispatched to you straight away. We hope it reaches you promptly this time.

Thank you for your patience and understanding. If there's anything else we can help with, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Great service and product.

25 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Paul,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Brilliant service and fast delivery

Brilliant service and fast delivery. The delivery driver called 10 minutes before arriving. I would highly recommend.

23 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Rachel,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Lovely quality and service

Lovely quality and service. Will be using them again

25 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Jan,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great communication

Great communication, quick delivery and a beautiful item

23 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Mrs Michelle,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Easy purchase very quick delivery well…

Easy purchase very quick delivery well packaged product. Not fitted yet so can't review usage.

22 June 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Tony,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Fantastic service radiators look really…

Fantastic service radiators look really good fast delivery so happy with them all would highly recommend them

22 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Isabel,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Efficient

Efficient. Kept up to date. Delivery was as expected. Great service and product

22 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Mrs B Somerset,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great looking radiator

Great looking radiator, well made very good value for money, good communication, fast delivery kept me informed all the way , and rang me 30 minutes before delivery

22 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Mr Noel Boris Herman,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 1 out of 5 stars

Inadequate communication and delivery

Ordered and paid for 2 vertical rads on 19/6 ,had text for delivery .5.40 pm on the 24th.no delivery arrived. Ive made three phone calls, call back promised none came .rads out of stock and im still waiting to hear about delivery.plumber booked for 26/6 was not happy

24 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Mrs Caldwell,

Thank you for taking the time to leave your review. We sincerely apologise for the inconvenience and disappointment caused by the delay to your order.

After reviewing your order, we can confirm that, unfortunately, due to exceptionally high demand, the radiators became out of stock before your order could be fulfilled. As soon as we became aware of this, our team contacted you ahead of the scheduled delivery to explain the situation and discuss the delay.

We have continued to keep you updated throughout the process and are working hard to have your order delivered as soon as possible. We completely understand the inconvenience this has caused, particularly with your plumber already booked, and we appreciate your patience while we resolve this.

If you have any further questions or require any additional assistance, please don't hesitate to get in touch with our customer service team.

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