Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more
Company replied
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Review summary
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Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more
Company replied
I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more
Company replied
I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy wit... See more
Company replied
Company details
- #12 of 38 best companies in Radiator shop
- #99 of 242 best companies in Home improvement shop
- #27 of 66 best companies in Landscaping Supply Shop
Written by the company
Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.
Contact info
Bridgeman Court, BL2 1DZ, Bolton, United Kingdom
- 0330 995 1988
- sales@chelseasupplies.com
- chelseasupplies.com
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not stating that you won’t deliver…
Not stating that you won’t deliver nationally before proceeding to checkout is ridiculous. I shouldn’t pay for my order and expect a 3-5 working day lead time only to be asked for an additional £150 to receive my order
22 June 2026
Reply from Chelsea Supplies
Hi Daniel,
We're very sorry for the frustration and disappointment caused by your experience.
Our own delivery fleet covers a large proportion of the UK. However, due to the remote nature of your delivery location, we were unable to service your address using our own vehicles and had to arrange a specialist third-party courier. Unfortunately, this resulted in an additional delivery charge, which we appreciate was unexpected.
As soon as we identified the issue, we contacted you to explain the situation and discuss the available options. We completely understand that this was not the experience you were expecting, and we sincerely apologise for any inconvenience caused.
We have taken your feedback on board and have since reviewed our delivery process with our logistics team. We have introduced additional arrangements to extend the coverage of our in-house delivery service into more rural and remote areas, while also ensuring customers are made aware of any location-specific delivery requirements as early as possible. We hope these improvements will help prevent similar issues for future customers.
We value all customer feedback, as it helps us improve both our service and our communication. Thank you again for bringing this to our attention.
Great product easy to fit
Great product easy to fit . Delivery quicker than expected delivery driver very friendly and helpful.
22 June 2026
Reply from Chelsea Supplies
Dear Kevin,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Good experience
The website was easy to use to check the radiator capacity I needed and to order the radiator. It was delivered on schedule.
19 June 2026
Reply from Chelsea Supplies
Dear Xanda,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Ordered were very good…
Ordered and delivery were very good even though the delivery driver was 3 hours late but rads were just as advertised
19 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Helen,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
My experience of Chelsea supplies was…
My experience of Chelsea supplies was excellent. The order was placed with no problems and it arrived exactly when they said it was. An overall excellent service. Would recommend and definitely use again.a very happy and satisfied customer.
5 June 2026
Reply from Chelsea Supplies
Dear Melloney,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Problem free from ordering to delivery
The radiator was delivered promptly and looks great in my small bathroom .
4 June 2026
Reply from Chelsea Supplies
Dear Sue,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Helpful Staff and Smooth Ordering Process
I ordered two radiators in anthracite. Originally, one of them was ordered in black by mistake.
The delivery was spot on. The driver was respectful, helpful, and even double-checked whether I had intended to order two radiators in different colours. When I explained that I hadn't been able to find the smaller radiator in the same colour as the larger one, he kindly spoke with his manager and let me know when they would have it back in stock—which, as it turned out, was that very week.
The refund process was equally straightforward. I received the confirmation email within a few days, and the refund itself followed shortly afterwards, with no hassle or headaches.
Communication throughout was excellent. I received regular updates by email and text message, and the company delivered on everything they said they would do.
I haven't installed the radiators yet, but they look great, feel sturdy, and appear to be of very good quality.
Based on my experience so far, I would definitely buy from them again in the future should I need another radiator.
22 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Eliza,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Spot on service and a great radiator
Spot on service and a great radiator! Really happ and will use again.
12 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Luke,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Awrsome Setvice
I ordered composite fencing which arrived on time. The person who delivered the material, ( and it was a lot) refused any help and was extremely polite and helpful. From dealing with sales through to delivery - it has been a pleasure .
18 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Sandra,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Chelsea Supplies excellent service
This is the first time I have ordered from Chelsea Supplies but it most definitely won't be the last my experience from start to finish was second to none, I can say I was a bit dubious about the fantastic delivery times they were quoting, but all I can say is that it's true.
Great service from ordering through to delivery 👏 👍🏽
8 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Terry,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Second purchase quick and good value
Second purchase quick and good value
22 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Kevin,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
First time used this website very…
First time used this website very helpful would recommend it and would use it again in the future
16 June 2026
Reply from Chelsea Supplies
Dear Julie,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Excellent service
Easy ordering and payment system.
Very fast delivery excellent product would purchase from again.
16 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Nadia,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Radiator not fitted yet but the…
Radiator not fitted yet but the delivery service was excellent.
17 June 2026
Reply from Chelsea Supplies
Dear Ron,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Reply from Chelsea Supplies
Dear Martin,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Ordered a new anthracite radiator to…
Ordered a new anthracite radiator to update in my kitchen and the service I received was excellent the delivery was very quick and the radiator I received was of a very high quality so I am very pleased and the missus is happy so win win
17 June 2026
Reply from Chelsea Supplies
Dear Ricky,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Beautiful radiators
Beautiful radiators. Great value for money. Super fast delivery service. Awesome all round.
17 June 2026
Reply from Chelsea Supplies
Dear Brenda,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Many thanks for sending me the samples…
Many thanks for sending me the samples of your fencing materials, having priced it online for what I require it was reasonable but the delivery was very expensive.
3 June 2026
Reply from Chelsea Supplies
Dear David,
Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you were happy with the samples you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.
We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.
Kindest regards,
Chelsea Supplies
Ordered online
Ordered online, contacted them with regards to a speedy delivery. Customwe service was very helpful. Radiators delivered very quickly. Very happy.
15 June 2026
Unprompted review
Reply from Chelsea Supplies
Hi,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
Since I ordered my oval-shaped…
Since I ordered my oval-shaped anthracite radiators they have been installed and they look fantastic and they heatproof so much quicker, delivery was brilliant and I was able to track my order every step of the way, would highly recommend Chelsea supplies
24 June 2026
Unprompted review
Reply from Chelsea Supplies
Dear Ken,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.
If you need anything else, please don't hesitate to reach out.
Kindest regards,
Chelsea Supplies
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