chemistwarehouse.co.nz Reviews 166

Chemist Warehouse will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:

Medicines (Prescribed or Over The Counter)
Baby Formula
Fragrances
Vitamin Supplements
Consumable Products
Face Masks
Clearance Products
Mystery/Clearance Bags

I was told all Consumable Products can't be exchanged even it hasn't beenn opened

Price on shelf not what is charged at the till.

They don't keep stock up to date in the system so a few days after ordering, you get notice it's not coming. Why not offer a change of item so we haven't completely wasted time? Please also allow for delivery from a local shop like supermarket do, so we can get what's in stock, delivered same day or next. If you don't, i think Uber and the like will start doing our click and collects.

On making a special trip to the chemist warehouse to buy a product that was on special, was advised there was no stock there or at the branch closest to where I live. This was disappointing and I think they could have taken my details and when stock arrived to advise me and charge me the sale price.

I had been waiting for around 3 hours for my click and collect order alert to come through. After not receiving it after 3 and a half hours I went to the counter and the young man there, organised my order on the spot, he was very helpful. This was at the Lambton Quay branch in Wellington. These guys are hard-working.

I have never had a bad experience at the Bethlehem chemist warehouse but yesterday I did. Bad enough too write my very first view !! Anyways the lady with the long black ponytail & brown eyes & tan ( i didnt get her name ) so im describing her the best I can, who was stacking shelves this review is for you . I was in hurry as i had my screaming crying baby in the car with my husband and was having trouble finding a product so I saw she was wearing uniform and clearly working there i went up too her and said she turned around with the meanest rudest look and didn’t say a word to me this immediately made me feel embarrassed I wasn’t sure if I should continue to speak, I didnt think I was being rude. I said hi very kindly. I continue to ask her where I can find a product. She seemed completely annoyed by me and didn’t want to help said the product was down row 3 before she even said a word she was dead quiet ….too I had already been down that row so I didn’t say anything I said okay thank you and walked away as I was walking away she yelled out from behind me and said was there anything else I could help you with RUDELY . I said no ( what I should have done was ask for her name and made a complaint in store.

Bought an expensive perfume that I'm very familiar with. Normally very long-lasting smell and commented on for hours after applying. This bottle has same scent but can hardly smell it within an hour of application and no one else knows it's been used. Contacted Chemist Warehouse, they tested it against the one in store and sent it back saying it was the same. Another bottle was purchased at a different chemist and this one lasts! Chemist Warehouse will not admit that their stock could be faulty. Will never buy from again. Buyers of perfume, beware!!

Ordered an item, Vitamin C 500mg 100's. Two days later received a cancellation email stating they were out of stock despite having them advertised on their website and the price would be reimbursed to my card. Phoned them and spoke to a rep asking if I could just get a similar product in a different brand. 'No', he said, to which I replied, 'so I have to pay more shipping for another order'. 'Yes'. Told him this seemed unethical and asked how long they'd been in business that they couldn't change their policy. He was disinterested, borderline rude and ended the conversation. Never again.

Really good and helpful. The customer service is absolutely amazing. They helped me find the products on their website in store as well. Highly recommended if you are looking for high quality products at affordable prices.

Went to Chemist warehouse Shirley Customer service was shit when i asked where something was I told the ile but not actually shown where it was because I still couldn't find what I was looking for ended up walking out pissed off and not wanting to go back there

I have found the majority of the staff unhelpful and unfriendly. Good customer service to me is if the staff is asked where a product is and they know where the product is and are not on the till and actually by the aisle in question take the customer to the product instead of saying half way down. And a smile and a getting makes a big difference

I telephone the Hastings store about a product. I wanted to know if they had it in stock, as I did not want to travel 40 minutes if they did not have the product. The lady said she would put one under the counter for me. I travelled the 40 minutes to get it, and nobody could find it. I had to wait sometime before they finally got on off the shelf.

Every time I’ve ordered online from Chemist Warehouse, my delivery has arrived with multiple items missing – in some cases, most of the order. I only discover this after reading the packing slip, which states the items are out of stock and on back order.

I’m then expected to wait 3–6 weeks before either receiving the items or being refunded and told they’re unavailable. These aren’t optional purchases – they’re medications and makeup I use daily and can’t afford to wait weeks for.

If an item isn’t in stock, it shouldn’t be sold online. At the very least, it should be clearly marked as out of stock. Even more frustrating is that an immediate refund isn’t offered – instead, I’m forced to wait out the “back order”, even when the item is urgent and I’ve had to buy it elsewhere in the meantime.

An absolute waste of time and money

I ordered a product available only on-line, i ordered the wrong product, same company but wrong type of product, the product wasnt opened ,
The Warehouse Chemist refered me to thier T&C,
see "Change of Mind" this covers 90% of all thier products incl Vitamin Supplement, Frangrances, consumable products, Medicines over the counter, ...what else is left?
in my opinion The Chemist Warehouse by manipulating thier T&C are totally inflexable, and not customer focused, in any respect, typical corperate smokescreen, all care and no responsability, i will now look at all alternative chemist stores including on-line options for purchasing similar products, including scripts, i would suggest anyone buying from The Chemist Warehouse, thinks twice before buying anything from thier stores and especially on-line,

No order arrived, over a week. They never sent it out. When they finally did, NZ Post took over, still no delivery, forever processing. I cancelled the order, it's redirected back to Chemist Warehouse, who won't refund until it's back in their stock. This can take 9 days if NZPO. dont lose it. Meanwhile, no money, no goods.

Used this pharmacy to get prescriptions filled.
When opening the bag with medication after collection, items were missing. Returned to the pharmacy , and was told that a special authority was required. They could have told me when I collected my medications. Staff at New Lynn was vey rude and unhelpful.

Chemist Warehouse Northwood seem to never answer there phones! It is very frustrating!

Advertised a promo on fragrances so ordered online. Terrible payment portal which kept glitching, then waited a long delivery time. When the perfume arrived I had mistakenly ordered the wrong one and wanted to exchange for the correct one - totally my mistake. However there are NO refunds or exchanges for perfumes which sucks - there is absolutely no reason for this policy. Customer service tried telling me it was because they 'couldn't guarantee storage conditions once the perfume has left our warehouse' - but it only arrived today! Absolutely shocking customer service. Typical big company - profits over customer service. Will be boycotting from now on.

I purchased an item in store for bladder control, and it was the wrong item.
When I asked to return it unopened and sealed shut - $38, and swap it for the correct product, I was told that I could not return a vitamin product as the shop was a 'controlled temperature environment.' Also that it was on my receipt that vitamins cannot be returned. (which is correct!) after I bought it.
It was within the 7 days requirement.
Please beware of CW policies & T&C and do not get caught out!!!
Also they have a good variety of stock instore but it can be frustrating trying to find the product.
In future I will only shop at CW in an emergency.

Third time ordering and will be the last
5 days and counting for same island urban delivery is pathetic
Will return to Pharmacy Direct who provide overnite delivery
Chemist Warehouse take days to send order then l get messages stating "sorry delivery delayed"
Third world service
Beware...NEVER AGAIN