Chemist Warehouse Reviews 115

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service and customer service, encountering issues such as long waiting times for prescriptions, unhelpful staff, and difficulties with refunds or exchanges. Customers also reported problems with staff attitude, describing them as rude, dismissive, and uninterested in assisting. Some people were dissatisfied with product-related issues, including receiving incorrect items, products with short expiry dates, or items that were faulty or raised concerns about quality. Reviewers also mentioned feeling uncomfortable due to constant surveillance by security guards, leading to concerns about security practices. Conversely, some customers were satisfied with the staff, finding them friendly, professional, and helpful, and appreciated the product selection and convenience of the stores.

What people talk about most

Staff

Users describe ambiguous interactions with staff, with many reporting negative experiences such as rudeness,... See more

Product

Customers had ambiguous experiences with product. While some reviewers praise the quality products, amazing... See more

Retail

Clients share ambiguous opinions on retail. Many customers appreciate the great discounts on various products... See more

Service

Customers consistently note negative experiences with service, often citing long wait times for... See more

Customer service

People report negative experiences with customer service. Many reviewers describe customer service as... See more

Based on these reviews

Rated 2 out of 5 stars

Regularly attend local Store. On purchase requested a small paper bag for 2 items (one over $20). Employee indicated I had a plastic bag and could use. . I advised more shopping to do & I wante... See more

Rated 2 out of 5 stars

Online order, took my money and postage cost. Then said only 1/4 was available and if i cancel id still have to pay postage. So took the 1/4. Then order click and collect from local store. Again... See more

Rated 2 out of 5 stars

I've used this store since it opened - so about ten years. Initially it was great, however in the last two years it is honestly very busy and quite hopeless. I guess you get what you pay for. For som... See more

Rated 2 out of 5 stars

The staff behind the counters are lovely but the girls servicing the isles are extremely rude. Don't dare ask for help to find an item.

Rated 3 out of 5 stars

Chemist warehouse Is very convenient and I haven't had issues with customer service. I also quite like their product selections. But the aesthetics are appalling. It looks like you're stepping back... See more

Rated 1 out of 5 stars

I’ve been stopped at Chemist Warehouse multiple times to have my bag checked — always when I’m wearing casual clothes like a puffer jacket or gym wear. Meanwhile, other customers walk out freely... See more

Rated 1 out of 5 stars

A big warning about buying anything with a CWH online order: I was told by Carnegie store "we don't keep it (blood pressure monitor) in-store - you need to do an on-line order". So went ahead accordi... See more

Rated 1 out of 5 stars

Ordered 2 boxes of hair dye, foundation, perfume and primer. Have had half a dozen emails saying order is "despatched" (obviously have people who english is second language writing emails) then straig... See more

Rated 1 out of 5 stars

eScripts Chemist Warehouse NorthLakes QLD the worse. Ever since relocating nothing works no texts no reminders nothing. Have lost my scripts and now i have 3 that have expired need to go back to the d... See more

Rated 1 out of 5 stars

Fatima the pharmacy manager in Henry Street,needs to upskill when it comes to her customer service👎👎👎She prefers to work on her computer 🖥 while lying saying she is on the phone preparing a pre... See more

Rated 1 out of 5 stars

The Munno para shopping centre chemist has to be the worse ever. So long to fill scripts usually 35-45 mins, go to collect script,always ask for a particular brand,which I have had put on the compute... See more

Rated 1 out of 5 stars

Chemist warehouse, dreadful service parcel not delivered. When I told them it went to a shopping centre in Melbourne showing on their invoice instead of a residential in NSW they said it my problem.... See more

Rated 1 out of 5 stars

Very poor Service, but not sure what I expected for this format. I bought a mid price product, and brought it back same day as the applicator did not work. For these price points, a refund should be s... See more

Rated 1 out of 5 stars

I’ve been in the Mallow branch and yesterday in the Mahon branch! While shopping I was constantly under surveillance by the security guards! All I wanted was toothpaste and even then while lookin... See more

Rated 1 out of 5 stars

It's a grand place but the ageism in there is crazy. As soon as i walk in as a teenager, i am IMMEDIATELY followed around the whole shop by the sercurity guard. I understand that people my age steal b... See more

Rated 1 out of 5 stars

BUYER BEWARE Do not order online. You will never receive your product. I ordered online with chemist warehouse because I thought they were reputable. My order was supposed to come within 2-3 days. I c... See more

Rated 1 out of 5 stars

The cork store is extremely cramped. Everyone inside the store seems to find it hard to navigate around. I constantly hear complaints about the security in the placed and have even been followed aroun... See more

Rated 1 out of 5 stars

Bought online an Oste vit Vit D for 90 tabs in April 2025. The staff in Liverpool gave a medicine that will expire in 3 months being July from the date of purchase. When I bought this item, I still h... See more

Rated 1 out of 5 stars

Chemist Warehouse -Miranda - INCORRECT SHELF PRICING/LABELLING - ***CHECK THE PRICES**** Picked up x2 packets of Natures Way 60x effervescent tablet, x1Magnesium + Booster + x1 Energy (vitamin B... See more

Rated 1 out of 5 stars

this is the second time chemist warehouse have stuck their nose into my medication. I said to this arse hole why didn't you tell me he said we don't have to talk to you. no bloody communication... See more

Rated 5 out of 5 stars

Staff are always ready to help and are very friendly. It's my go to chemist for personal items and I especially love shopping there for gifts and accessories such as perfumes makeup, with assorted gif... See more

Rated 5 out of 5 stars

I was travelling from USA on vacay and needed an Rx. I visited the Hobart City Centre location. The chemist empathized (I was in a lot of pain and discomfort) and despite being busy he provided a con... See more

Rated 5 out of 5 stars

I use Chemist Warehouse in Dun Laoghaire. The pharmacist Long and Mihn are so helpful. I had a lengthy prescription for someone who had surgery and all items were explained. Andrea and Camelia are... See more

Rated 5 out of 5 stars

I have been going to Chemist Warehouse for some time and find them very good. Very diligent . I still check myself as after all, I am taking the medication,

Rated 5 out of 5 stars

First time having medication in a blister pack. The service I received was absolutely amazing. Very professional staff.

Rated 5 out of 5 stars

My wife & I regularly shop at Chemist Warehouse for both our prescription medications & also for numerous retail pharmacy products. We generally value their overall competitive pricing & friendly... See more

Rated 5 out of 5 stars

I shop at the Fyshwick store all the time and have always found aisle and counter staff to be polite and thorough when helping me. The chemists are professional and go the extra mile to assist with sc... See more

Rated 5 out of 5 stars

Chemist Warehouse is the place to go for great discounts on prescriptions, vitamin supplements, professional hair products, top of the range makeup, fragrances of all kinds and much more. Once you... See more

Rated 5 out of 5 stars

i always find chemist warehouse staff helpful and polite most of the time a great instore experience as well as usually cold and i wanted to get out of the heat. I left on New Year's Eve 2025 unsure... See more

Rated 5 out of 5 stars

Pharmacist Peach – Chemist Ocean Keys “Peach was very kind and gave my vaccine so gently that I didn’t feel a thing. Great service!

Rated 4 out of 5 stars

CW Newmarket should take note of its customers and the effort of its staff. Madhurangi is the only one showing real initiative — circulating, attentive, and actually working. The other two? Stand... See more

Rated 1 out of 5 stars

Tried to order online only vit d and required to make a call to the pharmacist. Called the next morning and the pharmacist was rude and not friendly at all. She assured me the vit d would be dispatche... See more

Rated 1 out of 5 stars

Ashbourne Co.Meath The service in this pharmacy is extremely poor and unprofessional. I handed in my prescription and was told it would take 2 hours and 40 minutes to prepare – which is already f... See more

Rated 1 out of 5 stars

I was not sent what I was ordered. I opened a support request. Heard no response for a week. So I called them. Was told I'll have to wait for the return label to be sent to me and arrange the return d... See more

Rated 1 out of 5 stars

Well l updated my phone and the app stopped working - did everything including removing and reloading. Staff werent helpful. Plus you always have to wait so long in store.

Rated 1 out of 5 stars

Dear CWH Customer Support AU, I am writing to seek clarification regarding the refund status for my recent orders. I placed two separate orders with the following details: 1. **Order 1:**... See more

Rated 1 out of 5 stars

Never knew this well known Chemist can be so lowly rated. This company is a money grabbing pharmacy. Tried to bully their customers. I have to be careful with them from now on. You ordered the produ... See more

Rated 1 out of 5 stars

I made an online order on 3 Dec and payment accepted. Chemist Warehouse cancelled order on 4 Dec with no explanation, I would assume the product was out of stock although the order could be made and... See more

Rated 1 out of 5 stars

Store in Long Gully, Bendigo. Waited over 40min to get a prescription filled. Had to complain to find out that they never put the script into the system. they also did this to others as well. when peo... See more

Rated 1 out of 5 stars

Do not purchase from. I purchased a product online that turned out to be faulty. They gave me the run around for weeks trying to return it. When I threatened to contact fair trade I finally receive a... See more

Rated 1 out of 5 stars

Absolutely appalling experience every time I've been here. I should never have gone back after the first incident, and I definitely won’t again. A security tag was left on a product I had paid for... See more

Rated 1 out of 5 stars

Their customer service is absolutely horrible. I wrote to them the following today: Hi. Yesterday, my wife went to your Queen Street branch to pick up my blister packs for my prescribe... See more

Rated 1 out of 5 stars

They sent me the wrong pills and then said i ordered them which i didnt.Their warehouse in Chatswood had no interest in doing the right thind I found them to be extremely arrogant and unhelpful.

Rated 1 out of 5 stars

Not even one star. ZERO stars. Beside the fact that you’re treated as a thief from the the very first moment you access the shop, their products are either expired either fake products. I have... See more

Rated 1 out of 5 stars

I recently went to Chemist Warehouse ( at Turnstall Square Donvale, Melbourne) to get **two prescriptions** filled. Instead, I was given **three medications**, including one I never requested.... See more

Rated 1 out of 5 stars

Poor range of products for sale. Do they sell 10 000 IU D3 caps in MCT oil ....no Do they sell copper sups .....no Do they sell tudca.....no Do they sell DGL....no Do they sell marshmallow... See more

Rated 1 out of 5 stars

Under the Fair Trading Act, businesses in New Zealand can’t mislead you with false information in advertising or about pricing. Chemist Warehouse does exactly the opposite.


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2.1

Poor

TrustScore 2 out of 5

115 reviews

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Rated 1 out of 5 stars

Totally Useless

Unfortunately had to go here for a prescription over a weekend as our local chemist was closed. What a waste of space! Totally useless. Spent 10 days trying to collect but every time met with an excuse as to why the items couldn't be collected. Customer service non-existant, never answer the phone.DO NOT USE THIS COMPANY.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Chemist Warehouse is the place to go…

Chemist Warehouse is the place to go for great discounts on prescriptions, vitamin supplements, professional hair products, top of the range makeup, fragrances of all kinds and much more.
Once you shop at Chemist Warehouse, you will definitely be coming back for the excellent quality products, amazing savings and professional customer service.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Beyond Poor Customer Service

Purchased a lipstick that had been opened. Didn’t notice unfortunately, however neither did the checkout attendant. This isn’t the issue though. When I returned it, I spoken to like a child by the female manager. Very poor, unprofessional behaviour. I will not return to this store

18 March 2026
Unprompted review
Rated 2 out of 5 stars

I've used this store since it opened

I've used this store since it opened - so about ten years.
Initially it was great, however in the last two years it is honestly very busy and quite hopeless. I guess you get what you pay for. For someone without a concession card - honestly if you're going to pay full price for a PBS script it's now only ever going to be $25. I just waited30+ minutes for a full-priced script only to be told there was an issue. The person in front was told his script wouldn't be in stock until tomorrow - he'd waited a similar time. All respect and courtesy - including for people's time has dissipated. I'll only be using if it saves me dosh.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Chemist Warehouse -Miranda

Chemist Warehouse -Miranda - INCORRECT SHELF PRICING/LABELLING - ***CHECK THE PRICES****
Picked up x2 packets of Natures Way 60x effervescent tablet, x1Magnesium + Booster + x1 Energy (vitamin B).

The yellow ticket on the shelf stated $14.99 - reduced by $15.00 a good value buy, EXCEPT at the check-out told $23.00 each.
Manager called a black-haired young fellow was called, to check the shelf price. he did, agreed its showed $14.99 for Nature's Way magnesium 60 tablet packets. BUT HE SAID "THATS WRONG" AND SCREWED UP THE TICKET and said the price in the system is right. He was not interested in standing by the marked price, all be I've been a customer for 20 years!! so chose to not purchase - will buy online!
******SO DOUBLE CHECK THE PRICE AT THE CHECK OUT**** INCORRECT PRICING ON THE SHELVES, CAN'T BE RELIED ON AND OR MISLEADING*****

14 March 2026
Unprompted review
Rated 1 out of 5 stars

I would rate lower if I could, misleading advertising

I would rate lower if I could. Chemist Warehouse have been advertising an item over that last week that is 50% off. I had two failed attempts at Click and Collect from stores that showed they had stock, both orders were accepted, took payment, cancelled, no reason given, and then refunded.
Very odd. Seeing the item was still marked as in stock at a nearby store I drove there, showed the, the item marked as in stock, but they stated they had none in stock.
Today the item listed on their online store, thinking perhaps the warehouse might hold stock I ordered again, and the same thing happened, order accepted, payment taken then cancelled , again no reason given.
What sort of useless stock management process do they have, I won’t ever bother shopping with them again. As I found out, low prices are clearly just misleading. The only thing they did manage was automatic refunds, as they should have, so still no points for that.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Product & STAFF -

Product & STAFF -
worst CS and misleading information of product online compared to what you actually get delivered on top of that the employees have 0 awareness of product and concern related to health of customer. they will advertise product from actual product website but you end up receiving an entirely diff product. CS team are irresponsible, an AI would do a better job than them.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Not trustable

Not trustable. The advertise product on website but deliver you wrong and replacement product instead of actual medication. They actually play with consumer health related medication and do it intentionally to improve their sale. Not even once the actual product was delivered

4 March 2026
Unprompted review
Rated 3 out of 5 stars

I was at Chemist ware house Hillsdale…

I was at Chemist ware house Hillsdale NSW
when I got to the register was paying when the girl said do you want to make a $2 donation to the sun I ask her again what she said same reply I said the childrens hospital, would be a better they need it more then the sun BIG SCAM what bright spark thought that one up

3 March 2026
Unprompted review
Rated 1 out of 5 stars

terrible customer service management do not care

I had a terrible experience with CWH online customer service staff who wasted so much of my time not addressing my emails and sending scripted responses and failing to escalate my complaint to management, culminating in a formal complaint. CWH management did not care and when I tried to follow up head office actually abruptly ended my call basically hanging up on me when I requested a final outcome to my complaint, and even when I stated I thought a goodwill voucher of 20 bucks to spend at CWH for all my wasted time would be appropriate I was told that was not possible and the head office staff member stated they couldn't help me further and thanked me for calling then hung up on me. What an atrocious way to deal with a customer who has multiple disabilities and has spent hundreds of dollars at CWH - but will obviously not be doing so anymore. Avoid dealing CWH online customer service staff or face the unacceptable waste of time they are and find another chemist!

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Pharmacist Peach

Pharmacist Peach – Chemist Ocean Keys
“Peach was very kind and gave my vaccine so gently that I didn’t feel a thing. Great service!

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Would not return an item after 7…

Would not return an item after 7 days... even after explaining I was out of the country and could not return it. It was a make up bag that I didn't need... it's not like it was vitamins or beauty products with a use by date. They need to be more lenient with what is actually returned. 7 days is ridiculous 🙄😒😑😠😡🤬

13 February 2026
Unprompted review
Rated 2 out of 5 stars

Regularly attend local Store

Regularly attend local Store.
On purchase requested a small paper bag for 2 items (one over $20).
Employee indicated I had a plastic bag and could use. .
I advised more shopping to do & I wanted purchases to be kept separate.
A bag was then given in a surly manner. Not a nice experience.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Chemist Wearhoyse Munno Para

The Munno para shopping centre chemist has to be the worse ever. So long to fill scripts usually 35-45 mins, go to collect script,always ask for a particular brand,which I have had put on the computer as a note to always prescribe this brand. No ! incorrect brand supplied. Wait another 10 minutes for them to correct. Not only does this frustrate me, but I get this medication every 4 weeks and have done for over 10 years yet every time I put the scripts in the medication is never in stock so hence need to wait another 24 or sometime 48 hours for them to order it in.
Seriously I don’t think I can do this anymore, considering on using another chemist. So frustrating!!!!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Dun Laoghaire Prized Staff

I use Chemist Warehouse in Dun Laoghaire. The pharmacist Long and Mihn are so helpful. I had a lengthy prescription for someone who had surgery and all items were explained. Andrea and Camelia are also very helpful. Well done to all the Dun Laoghaire staff.

17 January 2026
Unprompted review
Rated 3 out of 5 stars

Chemist warehouse

Chemist warehouse
Is very convenient and I haven't had issues with customer service. I also quite like their product selections. But the aesthetics are appalling. It looks like you're stepping back in time to 1999 walking in there. People go there to collect medication to feel better but the place is so depressing it makes you feel more ill. The writing of the signs looks like a 1990s going to blockbuster style, like prices were hand written. Please update your look to the 21st century!

18 December 2025
Unprompted review

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