I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
- #50 of 67 best companies in Weight-Loss Service
- #154 of 230 best companies in Fitness and nutrition
- #83 of 105 best companies in Online Pharmacy
- #6 of 10 best companies in Pharmaceutical company
- #83 of 106 best companies in Pharmacy
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Back on track
As always, Kirsten put me back on track after my holiday and gave me the advice I needed to get back on track!
😀
22 April 2026
Unprompted review
Reply from Chequp
Hi Anne,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Kirsten has and continues to be very…
Kirsten has and continues to be very supportive and realistic. Fantastic person! Thank you so much!
21 April 2026
Unprompted review
Reply from Chequp
Hi Joanne,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey. We will be sure to pass on your kind words to Kirsten.
Thank you again for choosing us!
Kind regards,
CheqUp
I made an enquiry & it was dealt with…
I made an enquiry & it was dealt with very promptly by Kate.
Thankyou so much 🥰
21 April 2026
Unprompted review
Reply from Chequp
Hi Melissa,
We’re delighted to hear that you’ve had a positive experience with Kate at CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Reliable and helpful company
The health coach is a fantastic resource, they are reassuring and so helpful, and signpost you to further advice and information. I can highly recommend Chequp!
21 April 2026
Unprompted review
Reply from Chequp
Hi Lisa,
Thank you for your wonderful feedback and for recommending Chequp! We're so pleased to hear that you found our health coach supportive, reassuring, and so informative!
It means a lot to know we’ve made a positive impact on your experience. We truly appreciate you taking the time to share this, and we’re always here to support you whenever you need us.
Warm regards,
CheqUp
Reply from Chequp
Hi Fiona,
Thank you for your wonderful 5-star review. We’re delighted to hear you had an excellent experience with Chequp Health!
Your feedback means a lot to us, so we’re glad we could provide a service that met your expectations.
If you ever need any further support, please don’t hesitate to get in touch - we’re always here to help.
Best,
Chequp
When needing help I was emailing…
When needing help I was emailing Haleema they managed to sort everything out for me very fast
21 April 2026
Unprompted review
Reply from Chequp
Hi Saffron,
Thank you so much for your 5-star review - we really appreciate you taking the time to share your experience with Chequp Health!
We’re absolutely delighted to hear that Haleema was able to assist you so quickly and get everything sorted for you. Providing fast, efficient, and supportive service is incredibly important to us, so it’s fantastic to know this was reflected in your experience. We will be sure to pass your kind words on to her and the wider team.
If you ever need any further support, please don’t hesitate to reach out - we’re always here to help.
Best,
Chequp
Always a positive experience
Have to say that my meetings with Emily periodically are great. Very supportive and encouraging when life gets on top of you and you just need to reach for that chocolate!!!!
Plenty of advice on how to increase protein and fibre in my diet. She’s helped me to a 21.5% body weight loss over the 4 months whilst maintaining the 2.5 mg dose. Only 1kg from my next target weight. Thanks Emily. 👍
21 April 2026
Unprompted review
Reply from Chequp
Hi Tony,
We’re delighted to hear that you’ve had a positive experience with Emily at CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Their Customer Service is great
Their Customer Service is great. Tia has helped me a lot through the process of rejoining!
16 April 2026
Unprompted review
Reply from Chequp
Hi Kathryn,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey. We will be sure to pass on your kind words to Tia.
Thank you again for choosing us!
Kind regards,
CheqUp
Owen was exceptionally helpful
Owen was exceptionally helpful. Came back to me immediately with the information I requested.
Thank you
20 April 2026
Unprompted review
Reply from Chequp
Hi Dianne,
We’re delighted to hear that you’ve had a positive experience with Owen at CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
These idiots really don’t know what…
These idiots really don’t know what they are doing seriously, I put up a to a 5m dose and came off , I paid the money , and what do you think these nut jobs did? They sent me out a 2.5m and say it’s my fault, you can’t trust these guys you really can’t , and on to on of this, I just tried to pause the subscription, and do you think it would let me? No it would not, please do yourselves a favour go elsewhere but not with this company , it is like taking to a brick wall , time to mo w on , oh and yes I will be talking g to my bank about getting a refund in full.
19 April 2026
Unprompted review
Reply from Chequp
Hi Peter,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com (mailto:help@chequp.com) with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
A fantastic company to deal with
A fantastic company to deal with, professional, friendly and efficient. Their customer service is always 5*, in particular Sashana who is always so lovely, helpful and prompt with dealing with issues. Couldn't recommend them enough.
18 April 2026
Unprompted review
Reply from Chequp
Hi Amy,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear about your positive experience with our team.
Providing professional, friendly, and efficient service is what we strive for every day, so it means a great deal to know we’ve delivered on that for you.
We’ll be sure to pass on your kind words to Sashana, she’ll be thrilled to hear your feedback. She truly is a valued member of our team, and it’s great to know her efforts made such a positive impact.
Thank you again for your recommendation and support, it really does mean a lot to us.
Best,
CheqUp
Excellent weight management partner
(Don’t publish my name) So happy to have started my Mounjaro journey with Chequp. All the information is very clear, the video that shows you how to administer the dosage, the information articles, the Weight Watchers app and the cherry on the cake the coaching sessions with tailored advice about calories and meal planning. Really excellent. I’m at the start of my journey so can’t yet talk about the results but I’m sure they will be good with all the support that Chequp offers.
18 April 2026
Unprompted review
Reply from Chequp
Hi there,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I’m really impressed with my experience with CheqUp
I’m really impressed with my experience with CheqUp so far. I submitted my application for Mounjaro in the morning and it was assessed and dispatched later that day. I received some good tips reference a current medical condition I have in response to my application. My package arrived the next day even with standard shipping and was packaged really well. I haven’t used their coaches yet but I will and appreciate the free access to the WW app through their programme. I will definitely be using them again for my next dose! Sashana was who I dealt with directly, she responded to my message quickly and was very friendly.
15 April 2026
Unprompted review
Reply from Chequp
Hi JR,
Thank you so much for taking the time to share your experience with CheqUp.
We’re really pleased to hear that your application process was smooth and efficient, and that your order reached you quickly and in good condition. It’s also great to know that the additional guidance provided alongside your application was helpful.
We’re glad you’ve had a positive interaction with Sashana, we’ll be sure to pass along your kind words to her.
When you’re ready, we hope you find the coaching support and WW app just as valuable as the rest of your experience. If there’s anything you need along the way, please don’t hesitate to reach out.
Best,
CheqUp
Kirsten encouraging Coach
Kirsten was encouraging, professional and keen to be supportive of me on this journey. Thanks so much
18 April 2026
Unprompted review
Reply from Chequp
Hi there,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Great customer service
Sashana was really helpful with a payment query/issue I was having. She resolved the issue quickly and processed the payment for me. Once again really good customer service from a team and Sashana individually who did exactly what I needed without any problems.
17 April 2026
Unprompted review
Reply from Chequp
Hi Holly!
Thank you so much for your fantastic feedback! We’re thrilled to hear that Sashana was able to assist you so effectively with your payment query and get everything sorted quickly and smoothly.
It’s especially great to know that both Sashana and the wider team delivered the high standard of service you were looking for making the whole process straightforward and hassle-free.
We’ll be sure to pass on your kind words to her, as recognition like this truly means a lot.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Owen and Christie at Customer Services…
Owen and Christie at Customer Services ( I presume) were both prompt, friendly and professional in their responses to me,as I had a change of heart about the services on offer. And assisted quickly in a total refund. 👍
17 April 2026
Unprompted review
Reply from Chequp
Hi Tiz,
Thank you for your thoughtful feedback.
We’re delighted to hear that Owen and Christie delivered prompt, professional, and courteous support throughout your interaction.
We understand that circumstances can change, so it’s especially important to us that any adjustments, such as processing a refund are handled efficiently and with care.
It’s encouraging to know that their responsiveness and approach helped make the experience straightforward and stress-free.
We will be sure to share your kind comments with them, as recognition like this is greatly valued.
We appreciate you taking the time to share your experience and hope to have the opportunity to assist you again in the future.
Best,
CheqUp
Fast and efficient replies
Fast and efficient replies, issue sorted within a couple of hours
17 April 2026
Unprompted review
Reply from Chequp
Hi Amy,
Thank you so much for your wonderful feedback.
We're delighted to hear that you found our responses fast and efficient, and that your issue was resolved within just a couple of hours.
Our team works hard to provide timely and effective support, so it’s great to know this made a positive difference to your experience.
If there’s ever anything else you need, please don’t hesitate to reach out, we’re always here and happy to help.
Best,
CheqUp
Kirsten gave brilliant positive advice
Kirsten gave brilliant positive advice. She was very encouraging and knowledgeable.
She was also very friendly, approachable and made you feel at ease. A very professional approach based on evidence based practice.
15 April 2026
Unprompted review
Reply from Chequp
Hi Martin,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey. We'll be sure to pass on your kind words to Kirsten.
Thank you again for choosing us!
Kind regards,
CheqUp
Great response from Jake when I was…
Great response from Jake when I was struggling to amend my details and order. Efficient and very supportive. Thank you
15 April 2026
Unprompted review
Reply from Chequp
Hi Jayne,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey. We'll be sure to pass on your kind words.
Thank you again for choosing us!
Kind regards,
CheqUp
Great service as always
Great service as always, had a query and sorted within hours. Zachary went over and above and took the stress out of ordering.
15 April 2026
Unprompted review
Reply from Chequp
Hi Toni,
We’re delighted to hear that you’ve had a positive experience with CheqUp and Zachary. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
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