Cherwell. Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and courteous staff, who are described as helpful, knowledgeable, and efficient throughout the entire process. Many people highlight the excellent service, from initial design and communication to punctual and tidy installation, ensuring a smooth experience. The quality of the products, including windows and doors, is frequently noted as superb, greatly enhancing homes. Reviewers are very pleased with the high-quality products and the exceptional installation work, often mentioning the attention to detail and efficiency. Consumers appreciate the company's commitment, with many expressing their satisfaction and intention to use the services again for future projects, indicating strong trust and repeat business.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and professionalism of the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Product

People report positive experiences with the product, highlighting its excellent quality and customizable... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent product quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't fault CW. We were replacing a 44yr old internal sliding patio door that divided the lounge from the porch. The whole experience was seamless. Steve opened the showroom on a Saturday for us to v... See more

Company replied

Rated 5 out of 5 stars

They have a great showroom to look around, better than just looking though a book ( although they were available too). I was given the information I needed to make the right decisions. I was shown... See more

Company replied

Rated 5 out of 5 stars

CW have replaced our old French patio doors, removed waist high conservatory type wall and replaced with Origin French doors and floor to ceiling windows. Not the cheapest quote but professional appro... See more

Company replied

Rated 5 out of 5 stars

We have used Cherwell to supply all the fenestration in our new build project. Everyone we dealt with has been very professional and courteous. We were extremely lucky to have Harry as our main point... See more

Company replied


Company details

  1. Window installation service
  2. Door shop
  3. Double Glazing Installer
  4. Window supplier

Written by the company

Cherwell is a specialist supplier of premium windows, doors, and architectural glazing systems for discerning homeowners, architects, and developers across Oxfordshire, Warwickshire, Buckinghamshire, and the surrounding regions. With over three decades of experience, we’re known for combining deep technical expertise with a personalised, design-led approach. Whether you're building a modern new home, extending a period property, or undertaking a full-scale renovation, our team works closely with you to specify the right glazing system for your needs, not just what’s in stock. From high-performance alu-clad windows and ultra-slim aluminium sliding doors to timber and timber-alternative solutions, everything we recommend is tailored to suit your build, performance targets, and aesthetic preferences. We’re here to help you navigate complex decisions around U-values, compliance, sightlines, ventilation and more, without the jargon. Our showroom Banbury offers a relaxed, consultative space to explore full-size working displays, compare materials, and ask the questions that truly matter. No pressure, no hard sell. Just honest, considered guidance from people who care about getting it right. At Cherwell, we don’t sell glazing. We help design outcomes. That’s what makes us different, and why so many of our clients return, recommend, and review us. Allow Cherwell to help right from the planning stage with a free consultation. Visit https://cherwelluk.com for more details or call us on 01295 270938.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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4-star
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1-star

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4.6

All reviews

(321)

26 reviews in the last 12 months

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Rated 3 out of 5 stars

Great door but let down by initial poor communication.

Happy with the door and the quality of the installation was excellent. But they were let down by poor communication intially. We visited the store, was dealt with very well and made a selection and paid the deposit. We were told someone would contact us about the survey within a few days.
2 weeks later, and 2 emails got no response. Called the original "technical advisor" and almost imediately got the survey booked for the following day.
Was promised the final order details would be sent before the order was placed with the manufacturer. Again, another 2 weeks of radio silence. Called into the showroom and again spoke to the "advisor", next day the document magically appeared.
No updates on delivery times despite asking, goods received by Cherwell and next installment duly paid, asked but got no response on install date. Then finally got a call giving 3 working days notice.
The actual door is great, as we expected, installation was quick, and the installers very efficient, clean tidy and helpful.
Such a shame we had to constantly chase to get the order going in the first place.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent - everything everyone everywhere

Excellent products, excellent customer service and a faultless installation.

Truly professional, assisted every step of the way from the moment we were introduced to Harry and the team, to the moment the installers finished polishing the glass and cleaning up before leaving.

16 March 2023
Unprompted review
Rated 1 out of 5 stars

Poor communication

Contacted Cherwell windows before Christmas 2022 and spoke to a polite, and what seemed an efficient and professional who took all our details.
Having promised a speedy representative would attend to give a quotation for our windows we have heard nothing.
A quotation of £11,500 paid in 3 staged payments and installation of specialised windows has now been completed by CN Glass with superb skilled professionals.
March 2023

1 March 2023
Unprompted review
Rated 5 out of 5 stars

A door

A door, built to match the existing windows, was supplied and fitted. The team were professional, tidy and quick. An excellent service.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service and after service

I had had a replacement door put in two years ago, and at the time I had a cat so asked for a cat flap to be fitted. Two years on, no cat and the cat flap was letting rain in if the rain was heavy. Cherwell ordered a replacement door panel and fitted it for me. That was not done under guarantee. I have always found the engineers and office staff helpful and can recommend them.

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Really happy with our experience

Really happy with our experience. We had an internal door fitted and it has completely transformed the room. We could not be happier with the product and service we received, Thank you Cherwell Windows - I would not hesitate to recommend you.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal service from Cherwell…

Phenomenal service from Cherwell Windows. The installation team were incredible taking real care on all aspects of the install and our home while they worked. The Internorm products are going to change our lives and we can't thank Cherwell enough for being part of our renovation journey.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Origin 3 door Bi-Folds

The time period from selection/deposit to installation was longer than I would have wished but the final result was certainly worth every minute of the wait. Our Origin 3 door Bi-Fold doors has exceeded our high expectations and has truly transformed our kitchen to another level! We are absolutely thrilled.
The installation was quite tricky involving the removal of two dwarf walls and large sections of UPVC doors/windows. (So glad we ditched all that plastic)
The team of Steve and Liam carried the work in half the time we were advised and I cannot overstate just how magnificent they both were! So very diligent, professional and courteous. Great ambassador's for Cherwell Windows. Thank you again guys!
5 stars!! - No question, and I would not hesitate in recommending this company to others.

18 June 2022
Unprompted review
Rated 5 out of 5 stars

The team were outstanding

The team were outstanding, it is not often you can work with a company that really cares about all the small things, finishing touches and tidying up. Much appreciated and will spread the word!

2 June 2022
Rated 5 out of 5 stars

Professional and friendly

The entire team was professional and friendly from the first survey to completion. Excellent attention to detail and nothing was too much trouble. Snagging was prompt and swiftly sorted. Would definitely recommend.

14 April 2022
Rated 4 out of 5 stars

Efficient service

Prompt reply and quote. Kept up to date with progress. Quite a long wait time from quote to installation. Minimal damage with installation, but understandably some cosmetic damage.

4 March 2022

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