Cherwell. Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and courteous staff, who are described as helpful, knowledgeable, and efficient throughout the entire process. Many people highlight the excellent service, from initial design and communication to punctual and tidy installation, ensuring a smooth experience. The quality of the products, including windows and doors, is frequently noted as superb, greatly enhancing homes. Reviewers are very pleased with the high-quality products and the exceptional installation work, often mentioning the attention to detail and efficiency. Consumers appreciate the company's commitment, with many expressing their satisfaction and intention to use the services again for future projects, indicating strong trust and repeat business.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and professionalism of the... See more

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Product

People report positive experiences with the product, highlighting its excellent quality and customizable... See more

Quality

Customers consistently note positive experiences with quality, highlighting excellent product quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can't fault CW. We were replacing a 44yr old internal sliding patio door that divided the lounge from the porch. The whole experience was seamless. Steve opened the showroom on a Saturday for us to v... See more

Company replied

Rated 5 out of 5 stars

They have a great showroom to look around, better than just looking though a book ( although they were available too). I was given the information I needed to make the right decisions. I was shown... See more

Company replied

Rated 5 out of 5 stars

CW have replaced our old French patio doors, removed waist high conservatory type wall and replaced with Origin French doors and floor to ceiling windows. Not the cheapest quote but professional appro... See more

Company replied

Rated 5 out of 5 stars

We have used Cherwell to supply all the fenestration in our new build project. Everyone we dealt with has been very professional and courteous. We were extremely lucky to have Harry as our main point... See more

Company replied


Company details

  1. Window installation service
  2. Door shop
  3. Double Glazing Installer
  4. Window supplier

Written by the company

Cherwell is a specialist supplier of premium windows, doors, and architectural glazing systems for discerning homeowners, architects, and developers across Oxfordshire, Warwickshire, Buckinghamshire, and the surrounding regions. With over three decades of experience, we’re known for combining deep technical expertise with a personalised, design-led approach. Whether you're building a modern new home, extending a period property, or undertaking a full-scale renovation, our team works closely with you to specify the right glazing system for your needs, not just what’s in stock. From high-performance alu-clad windows and ultra-slim aluminium sliding doors to timber and timber-alternative solutions, everything we recommend is tailored to suit your build, performance targets, and aesthetic preferences. We’re here to help you navigate complex decisions around U-values, compliance, sightlines, ventilation and more, without the jargon. Our showroom Banbury offers a relaxed, consultative space to explore full-size working displays, compare materials, and ask the questions that truly matter. No pressure, no hard sell. Just honest, considered guidance from people who care about getting it right. At Cherwell, we don’t sell glazing. We help design outcomes. That’s what makes us different, and why so many of our clients return, recommend, and review us. Allow Cherwell to help right from the planning stage with a free consultation. Visit https://cherwelluk.com for more details or call us on 01295 270938.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.6

All reviews

(321)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and great service

Excellent product and fitters were brilliant.

16 October 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Ed,

Thank you for your 5 star review, we really appreciate it.

Kind Regards

Matt Smith
Cherwell Windows

Rated 1 out of 5 stars

Poor customer service

Poor customer service. Vertical slider windows installed but survey measured inaccurately and left a gap at bottom which needed an additional ugly sill piece. Was told this would take 2 weeks. I didn’t hear anything after 3 weeks and had to keep chasing customer services. Was then informed the windows would need removing! Eventually returned over a month late to add the additional sill piece. Never advised if there was an error in the initial measurements.

One of the windows then had an alignment error and would not fully close. Was assessed in July- I’m still waiting for it to be corrected and it’s now September, and didn't here back for 12 months despite chasing. Eventually sent out an engineer who fixed alignment and broke the balance mechanism. Still waiting for this to be fixed. Awful service

1 October 2019
Unprompted review
Rated 5 out of 5 stars

The company was professional all the…

The company was professional all the way through from the first sales call to installation. They took care to make sure the specification was correct and matched to my existing windows before I finalised the order.
The installers were polite, clean and efficient and did a fabulous job leaving the site clean and clear and well finished.

19 September 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Justine,

We're glad you're pleased with your installation and you received an excellent service throughout. We hope you enjoy your windows for many years to come.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Delighted with Conservatory

Delighted with both the excellent quality of our new conservatory and the customer service received throughout, including the expertise and high level of care and consideration shown by the team of fitters, who helped make the whole installation process go as smoothly as possible.

28 July 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr Smail,

Thank you for your kind review. We're so delighted you felt the process went smoothly and you were impressed by our fitters. Thank you for your business.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Great company and product

Great company and product. From time of order to delivery no problems. Engineers arrived on time were professional, polite, tidy Demonstrated working of door and safety features. Extremely pleased with product. Would recommend this company.

20 July 2019
Unprompted review
Rated 5 out of 5 stars

We are delighted with our new Internorm…

We are delighted with our new Internorm Windows and doors supplied by Cherwell Windows and Doors. All aspect of the installation went very well from the start to finish. We definately recommend this installer.

2 July 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mrs Rowntree.

Thank you for your 5 star review. We really appreciate it. We're pleased everything went well and you're delighted with your Internorm windows.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Clean and tidy install

Clean and tidy install. Fitters demonstrated working mechanism and removed all waste materials. Would recommend.

25 June 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr Scott,

Thank you for your review and your recommendation. We really appreciate it.

Kind Regards

Matt Smith
Cherwell Windows

Rated 1 out of 5 stars

Would not recommend

I’m gravely disappointed. The front door was very expensive. The colour was incorrect. It is stiff (children and grandparents cannot open the lock) and the hardwood threshold has already chipped. The company have failed to respond to my emails.

25 June 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

We have just had a new , large , extension , and we probably haven’t been the easiest clients due to different stages of completion in the project leading to installation of windows over three different installations. However Cherwell have worked with us and we are now so happy with our finished product. Thank you all .

30 May 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Susan,

Thank you so much for the lovely review you left. We really appreciate it. We're pleased you're happy with the finished product.

Kind Regards

Matt
Cherwell Windows

Rated 5 out of 5 stars

Excellent Windows and Installation

Quality of windows is excellent; Installation undertaken very professionally, with high quality replacement of existing windows; Ryan, Nick and the team very accommodating with tight timelines between purchase and installation.

28 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Hi RK,

Thank you for your reply. We very much appreciate it. We're glad that everything looks great and your pleased with the service you received.

Kind regards

Matt Smith
Cherwell Windows

Rated 4 out of 5 stars

Good product

Good product, Good people. I think providing a way of being able to visually present their product as it would appear in your home would make a huge improvement as it is not always easy to visualise more complex structures such as bays when you are looking at one dimensional drawings.
Any issues / problems were handled well along the way and communication was easy.
Remember to supply tea, biscuits & cake - it always goes down well.

25 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr & Mrs O'Neill,

Thank you for your review. We appreciate your feedback and are always looking at ways we can improve our service and our offering. You're absolutely correct, tea, biscuits and cake do always go down well!

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Pleasant staff

Pleasant staff, efficient, measuring and fitting all done expertly

22 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr Howard,

Thank you for your review. We're glad you had a good experience.

Kind Regards

Matt Smith
Cherwell Windows

Rated 4 out of 5 stars

Nice door good service.

17 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Andy,

We're pleased you're happy with your door.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Amazing

Very professional and efficient!

8 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mrs Cross,

Thank you for your review. We're glad you felt you received a professional and efficient service.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Very happy with our new windows and the…

Very happy with our new windows and the whole seamless processes start to finish!

8 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Ms Wayman,

We always strive to deliver the best customer experience. Thank you for your review.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Quick response to enquiry

Quick response to enquiry. Excellent quote and survey. The window fitters were polite and professional and finished on time.

8 February 2019
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr & Mrs Bullivant Clark,

We appreciate you taking the time to write a review. We're glad you had a good experience with us.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, transparent pricing and an excellent installation team. We'll done!

21 December 2018
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr Fulcher,

We appreciate your review. Thank you .

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Highly recommended!

Excellent service from start to finish. Very happy with our new front door!

7 December 2018
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Mr and Mrs Woodward,

We're pleased you're happy with your new front doors. Thank you for your review.

Kind Regards

Matt Smith
Cherwell Windows

Rated 5 out of 5 stars

Good service

Good service, great windows.

7 December 2018
Unprompted review
Cherwell. logo

Reply from Cherwell.

Dear Carlos

Thank for your review. We appreciate it.

Kind Regards

Matt Smith
Cherwell Windows

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