Chessgammon Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and feel of the products, often noting their impressive craftsmanship and value for money. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected and well-packaged. Reviewers also commend the exceptional customer service, describing staff as polite, professional, and very helpful in resolving issues and providing product information. However, some customers also noted occasional issues, such as backgammon counters lacking expected heft or a product arriving without engraving and later than scheduled. A few other people also felt that some items were damaged in packaging or appeared cheaply made, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often highlighting the craftsmanship and attention to detail... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and great support... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

I really loved my chessboard and chess pieces. Excellent quality. Exactly how it looked and was described on the website. I always find it hard choosing online and not in person but this company and c... See more


Company details

  1. #62 of 126 best companies in Game Shop

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great service

Great service - the backgammon set was well protected in the packaging. It's a lovely set that I received.

30 June 2025
Rated 5 out of 5 stars

Staunton Morphy Series Set

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't find anything better anywhere else. The addition of the 2 extra queens is also a great touch you don't get with all retailers.

18 June 2025
Rated 5 out of 5 stars

Ordered

Ordered - delivered no problem
Was bought for my son in laws 50th birthday, I was so very pleased with my purchase and Ekrem loved it - thank you xxx

12 May 2025
Rated 5 out of 5 stars

Nice Chess Board!

My order was dispatched quickly, really pleased with the chess board I ordered and a little problem was sorted out quickly with no problem.
Thanks

7 March 2025
Rated 5 out of 5 stars

Great and fast service

I bought a chess/backgammon set from them, received it on time, was dispatched the same day. And when I received it, I was shocked with a really beautiful set, the quality honestly exceeded my expectations by far. I'd definitely recommend them.

20 February 2025
Rated 5 out of 5 stars

Beautiful chess board

The Chess board I ordered is beautiful. There was a snag with the engraving, but that was resolved promptly with customer service. Really happy with the purchase.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Friends of Backgammon

Friends of Backgammon - Gold Coast (a not for profit community made up of friends and volunteers) encourages and helps all our members to purchase high quality BG boards and BG accessories (precision dice, scorecards, time clocks and baffle boxes). We are very happy with the many tournament size Backgammon boards we have already purchased.

12 February 2025
Rated 5 out of 5 stars

Gorgeous! The envy of my friends!

Wow! What a beautiful board and weighted pieces! This is the best chess set I have ever seen, exceeds all expectations. My chess friends come to look at it and play, practically drooling over it and compete to see who plays first.
My experience with purchasing from ChessGammon was flawless, even with the currency differences. A truly class company.

31 January 2025
Rated 5 out of 5 stars

Exemplary service

I ordered Wednesday afternoon but had a query about payment for the order I had placed. I rang the contact number on the website. My call was answered quickly by a very efficient man. He confirmed that he had received the order and everything was okay. I requested confirmation of when the order would be dispatched and explained that I had left it very last minute to send as a birthday gift. The item was dispatched that same afternoon and delivered the next morning!
It is rare to receive such great service - it really stands out.
Thank you very much indeed.

5 February 2025
Rated 5 out of 5 stars

Excellent product and customer service

I searched online for a quality set of dominoes for my husband and this company caught my eye as it offered a free personalisation service, quick delivery and a brilliant customer service via Wats App so I could ask questions and get quick replies ! I chose 24hr tracked delivery and received my parcel via Royal Mail on time perfectly.
The dominoes are beautiful quality and the box is just lovely, there is weight to these so just shows how good they are and my husband is over the moon !
Love the fact that you can stick the personalisation label onto the box wherever you like too, very happy customer thank you !!

30 January 2025
Unprompted review

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