Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
11S1 Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael Fenton was very helpful and…
Michael Fenton was very helpful and resolved my issue quickly and explained everything well so that I fully understood what I needed to do
Thanks Michael
21 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're really glad Michael was able to resolve your issue quickly and clearly – we'll be sure to pass on your thanks!
Thank you.
Ryan
Friendly
Friendly , helpful , clear explanations .
Quick to respond .
21 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the lovely feedback! Alvin will be thrilled to hear your kind words – we're glad he could support you so well!
Thank you
Ryan
Michael F - Very Helpful
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues were resolved within one phone call.
20 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the kind words! We're thrilled to hear Michael provided such excellent support — we'll be sure to pass this on to him
Thank you.
Ryan
Great Service
The service provided has been top class, everyone is polite and helpful and we have never had an technical issues which is testiment to the service
16 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the fantastic feedback! We're so glad to hear you've had a top-class experience and that everything’s been running smoothly — that’s exactly what we aim for!
Thank you.
Ryan
Reply from Chess
Good afternoon
Thanks for your feedback — we're glad we could get things sorted for you
Thank you.
Ryan
Excellent help and account management from Shazad.
15 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great review! We're so pleased to hear Shazad provided excellent support and account management — he’s a valued member of our team!
Thank you.
Ryan
Spoke to Lauren and she listened to my…
Spoke to Lauren and she listened to my comments and has actioned them already.
15 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for taking the time to leave a review
Fantastic to hear Lauren took your feedback on board and acted so quickly — great teamwork!
Thank you.
Ryan
POOR CUSTOMER SERVICE
was forced to move to this company as they bought out NBC, very rude customer service, having a nightmare with the portal I can't frind the button to raise a ticket the links in the emails don't work i asked to terminate my contract and got ignored.
WILL NEVER USE THIS COMPANY AGAIN.
11 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and can see a member of our team has been in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Excellent service
Chess have always provided good service, but this last time was the best, Laura B was professional from start to finish, I sent on a quote to change a contract, and she took her time, she ticked all the boxes I need for my phone and saved me small fortune on my monthly costs, I cannot say in enough words how grateful I am for the service chess has provided, thank you all at chess
10 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the amazing feedback! We're so glad Laura delivered such a standout experience—saving you money and ticking all the boxes required for your phone! We’ll be sure to pass on your kind words.
Thank you.
Ryan
Great service
Michael responded to my support ticket quickly and sorted out the issue I had. Very impressed with the quick service.
9 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're glad Michael was able to resolve your issue quickly—fast, effective support is what we aim for!
Thank you.
Ryan
Cloud-base Phone System
I recently spoke with Kerryann Farmer Tomblin regarding my concerns about renewing my cloud-based telephone service for another two years. Kerryann listened attentively, addressed my questions clearly, and provided reassurance about the terms and benefits of the renewal. I appreciated her professionalism and patience throughout the call. Her support made the decision process much easier. Many thanks for your great support, Kerryann.
17 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the kind words! We're thrilled Kerryann was able to provide the clarity and support you needed. Her dedication to customer care truly shines!
Thank you.
Ryan
Gareth Roper is always available and…
Gareth Roper is always available and answers promptly with tailormade solutions that show he understands our business and it's needs regarding telecoms.
8 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! Gareth’s commitment to providing prompt, tailored telecom solutions is exactly what we strive for. We're glad he's making a real impact!
Thank you.
Ryan
Rude Customer Service
I was extremely disappointed with the customer service from Chess IT this morning. I was expecting a helpful and courteous experience, but instead, I was met with rudeness and lack of professionalism from Sophie (Chess IT Staff). The lady was completely uninterested in assisting me and was dismissive of my concerns. I would not recommend dealing with this company to anyone. The lack of respect and poor communication skill is appalling.
8 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Chess - Mobile Phone query
Gareth Roper at Chess sorted my query out really quickly and was very helpful. Thank you very much.
7 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
I dealt with Chess for a number of…
I dealt with Chess for a number of years, and have always received a prompt response to find a solution. Gareth and his team understand the business, and their experience is invaluable.
7 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Gareth continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Amazing support
Amazing support, Michael was a great help! Fixed my issue really quickly and even helped with setup. Lovely overall :)
6 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
Great service from Michael Fenton…
Great service from Michael Fenton today. He was very patient with me and always looked for other ways to help. Thanks Michael :)
6 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Michael continues to provide such responsive and helpful support — he’s a real asset to the team!
Thank you.
Dean
They failed transferee our numbers…
They failed transferee our numbers correctly. or failed transfer one number at all I complained for months, the tech department were unable to sort the problem saying it was working, when it Cleary was not working, there contract states they do not have to provided any working service, so now we are going to go to court. We nearly have gone bust because our sales book when down from 7 weeks to one week. really bad company. I had to tick one star should of been no starts.
6 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 or email us on customerservices@chessict.co.uk so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks,
Dean
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased to hear Danielle continues to provide such responsive and helpful support — she’s a real asset to the team!
Thank you.
Ryan
STAY AWAY !!!
STAY AWAY !!!
1. When being moved from NBC cloud phone service they decided to add additional chargeable service without asking for permission. I have requested to have it removed and refunded -they did absolutely nothing and kept charging us. Several tickets later finally they have cancelled the service though said they will not refund anything as it was charged for several months.
2. In Jan 2025 as we were in contract with them we have requested additional for new employee. End of September 2025 - NEVER HAPPENED!
3. The communication is total disaster - we've been unable at some point to log into the portal and took them month to sort it out. We could not request the password remainder because the email for some reasons we going to one of their team members!
STAY AWAY
30 September 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 03447706000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
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