Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults et... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
11S1 Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alvin Kadi
Alvin, my contact, explained everything very well, offered me a great deal and he couldn’t have been more helpful and patient. Thank you!
26 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks so much for your lovely feedback! We're delighted to hear Alvin was so helpful and patient — he’s a real credit to the team. We're glad you got a great deal!
Thank you.
Ryan
Great customer service
We changed to Chess for our mobiles a few years ago and received great pricing and above anything excellent customer service from Danielle. It is great that she is on the ball and answers every query in record time and nothing is too much trouble. Clearly an asset to your company.
24 September 2025
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind words! We're thrilled to hear you've had such a great experience with Danielle — she truly is a star and we're lucky to have her. Your feedback means a lot!
Thank you
Ryan
Brilliant service from Ricky Walker
Brilliant service from Ricky Walker. He was great sorting my faulty telephone line when I had a problem
23 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased Ricky Walker was able to resolve your issue so efficiently
Thank you
Ryan
Alvin Kadi
Alvin Kadi, thanks I was going to move away from chess , luckily for chess, Alvin rang me and work hard to help me rejig and stay.. thank you
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the great feedback! We're so glad Alvin was able to help and keep you with Chess—brilliant work!
Thank you.
Ryan
The person I spoke to and who spoke he…
The person I spoke to and who talked me through everything made this transaction so easy Thank you so much Alvin Kadl
22 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the lovely feedback! We're thrilled Alvin made the process so easy for you
Thank you.
Ryan
Danielle is incredibly helpful
Danielle is incredibly helpful and Chess have been great to deal with for our phone plans.
23 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the kind words! We're so glad Danielle and the team at Chess could make your phone plan experience a great one!
Thank you.
Ryan
I should have read the reviews......
I should have read the reviews....... Seemed ok at first, then the charges kept increasing and they pulled a con with the addition of dark web monitor -instead of inviting to join, they gave a free trial which could be cancelled. Of course that's a twisted way oof increasing the income as it was not clearly stated that it would be automatically added to the account. They have been totally unhelpful and disinterested in resolving my complaints and very quick to threaten sending my disputed, unpaid amounts to a debt collector. It's a bad way to do business and would suggest any other company rather than this one. Should have read the reviews!
22 September 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
Please call us on 0344 770 6000 so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Very personal experience very hands on…
Very personal experience very hands on dead easy to talk to
communication top tier
Andy Rushton was my point of contact very help top guy
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great review! We're glad you had such a smooth and personal experience — Andy's always happy to help!
Thank you.
Ryan
Chess customer service
Chess, and Alvin in particular, couldn't have been more helpful despite a few hiccups (not of their doing, I hasten to add) along the way. We wouldn't hesitate to recommend - excellent cheerful customer service from start to finish.
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the kind words! We're so pleased Alvin was able to support you throughout — even with a few bumps along the way. Your recommendation means a lot!
Thank you.
Ryan
Business phone renewal
Just renewed my business phone contracts with chess again, Andy Ruston was super helpful in sourcing us the best phones for our business! Highly recommend
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the great feedback! We're thrilled to hear Andy was able to help you find the perfect phones for your business. We really appreciate the recommendation!
Thank you.
Ryan
Ease of speaking to people to ensure…
Ease of speaking to people to ensure speedy agreement of new contracts
17 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for taking the time to leave a review.
Glad to hear our team made it easy to connect and get things moving quickly!
Thank you
Ryan
Excellent service from Michael Fenton…
Excellent service from Michael Fenton who patiently talked me through issues step by step. Very helpful and clear.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're thrilled to hear that Michael provided such clear and helpful support. We'll be sure to pass on your appreciation!
Thank you.
Ryan
Great apart from the annoying form to…
Great apart from the annoying form to sign.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the feedback! We're glad you had a great experience overall—sorry about the form, and we’ll keep working to make things smoother!
Thank you.
Ryan
big shout out to the ChessICT support…
big shout out to the ChessICT support guys who helped sort out an IT query relating to an upcoming tech change from Microsoft which could have lead to issues. Thanks very much for the superb speedy investigation and response
10 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the shout-out! We're really pleased our support team could quickly resolve the issue and help you stay ahead of the Microsoft tech change
Thank you.
Ryan
Mobile Solutions
Alvin, Mobile Solutions Specialist, was excellent. Couldn't ask for more. Responsive and professional.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the kind words! We're thrilled to hear Alvin provided such excellent service—responsive, professional, and exactly what you needed
Thank you.
Ryan
Excellent and through
Michael Fenton was very helpful in updating my new laptop and ensuring I had all the apps I needed even going so far as to check everything was working normally once updated and recommending on which apps to use for greater security.
10 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the great feedback! We're glad to hear Michael was able to support you so thoroughly and ensure your laptop was set up securely and smoothly.
Thank you.
Ryan
Great contact
Having had a number of account manager changes over the past couple of years - it was great to have Danielle as our contact. She was always very prompt at responding and got issues sorted as quickly as possible.
9 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks for the lovely feedback! We're so pleased Danielle could provide the consistency and quick support you needed—she’s fantastic
Thank you.
Ryan
Responded to my issue quickly and was…
Responded to my issue quickly and was very helpful
4 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks for your feedback! We're glad we could resolve your issue quickly and provide the help you needed
Thank you.
Ryan
Michael Fenton is amazing!
Michael Fenton is amazing! Professional, helpful, problem solver, polite.
Chess IT is not always great but Michael always is.
4 September 2025
Unprompted review
Reply from Chess
Good morning
Thank you for the kind words! We're thrilled to hear Michael made such a great impression—he truly is a star. We'll be sure to pass this on
Thank you.
Ryan
Great very quick and efficient service
Great very quick and efficient service, thanks a million Michael.
2 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks a million for your kind words! We're so glad Michael could provide quick and efficient support – always happy to help!
Thank you.
Ryan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.