Lexus UK 

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Rated 4 out of 5 stars

Bought an rx450h from Andrew recently, everything went smoothly and he was very professional. I have just got a couple of small concerns. When I test drove the car he told me they would put on 2 new t... See more

Rated 5 out of 5 stars

We recently bought a used Lexus NX 350H from Lexus Chester and can't speak highly enough of Andrew, the sales person who dealt with us. He personifies the Lexus brand and could not have been more hel... See more

Rated 5 out of 5 stars

The Chester Lexus dealership (Michells) is head and shoulders above any other I've experienced. Professional, helpful and efficient. No silly sales banter! From the moment you walk in and are... See more

Rated 1 out of 5 stars

We trusted Lexus Chester for peace of mind, but less than 2,000 miles in, a serious brake issue appeared. A Lexus dealership confirmed the discs were lipped and needed replacing, something the origi... See more

Company details

  1. Car dealer
  2. Used car dealer

Information provided by various external sources

Providing the latest stories, images and videos from Lexus in the UK. Like our page to get the latest on our models, leading-edge technology and Takumi craftsmanship. You can contact customer relations here: www.lexus.co.uk/forms/contact-us You can al...


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(23)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Lexus insurance is horrendous!!!!

Lexus insurance is expensive and a nightmare. I was involved in a small accident that took 4 weeks to repair, cost in excess of 5k and offered me a Corsa whilst my RX was being repaired. I can't wait to move away. I thought paying a premium meant you received great service. Oh no....I would recommend avoiding them more than the plague. Fortunately Lexus Chester were amazing and tried so hard to cover the issues created by Lookers ( the Lexus chosen repair centre)

25 December 2017
Unprompted review
Rated 5 out of 5 stars

Lexus Chester

This garage is one of the best I have found todate. Will do anything that they can to make the purchase of your new car as pain-less as possible.

And on Saturday you can have your Lexus car cleaned for Free. How good is that?

Top marks to the team.

13 September 2017
Unprompted review

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