Chestertons Reviews 3,008

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and excellent communication skills, often singling out individuals for their exceptional service. People consistently report positive experiences with the company's service, noting its efficiency and the staff's readiness to address issues and keep them updated. The customer service is often described as outstanding, with prompt responses and a client-oriented approach. However, some customers also noted issues with the contact process, experiencing slow responses or difficulties reaching the same agent twice. A few people were dissatisfied with the handling of maintenance issues, reporting delays in resolution and a lack of proactive management, leading to stressful experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the efficiency,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the prompt, clear,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences, such as quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ms Christie N - Our Property Manager Christie has been a brilliant Property Manager for us. From the day one she has been extremely helpful, courteous and always ready to answer any problem presented... See more

Company replied

Rated 5 out of 5 stars

We have a contract with Chestertons in Kew to manage an apartment we own and let out. We recommend them as managing agents and we are very satisfied with the help and advice we have received to date... See more

Company replied

Rated 5 out of 5 stars

I really want to thank Matthew Russell and Abigail O”Reilly who are exceptional staff members. Their care, competence and skills saved my sanity. Previous agents simply did not action any requests. Pl... See more

Company replied

Rated 5 out of 5 stars

I'm with Chestertons since I moved to London and I like their client oriented approach and continiuing support. Special thanks to Jamie from Islington branch, who helped me to find an amazing apartme... See more

Company replied


Company details

  1. Estate Agents

Written by the company

Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Effective Property Management

Carl, with the property management team, was quick to provide a solution to my issue.

19 February 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you, Brittany! We're thrilled to hear that Carl and the property management team were able to assist you promptly. Your satisfaction is our priority, and we appreciate your kind words!

Rated 5 out of 5 stars

We Just renewed with Chestertons in…

We Just renewed with Chestertons in East Sheen all was handled well and smooth great renewal team many thanks for your assistance and we like our Landlord thanks and all the best!

9 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Lana! We're thrilled to hear that your renewal process was smooth and that our team made a positive impact. It's great to know you're happy with your landlord too. We appreciate your kind words and wish you all the best in your continued stay!

Rated 5 out of 5 stars

Sarah has been extremely helpful in…

Sarah has been extremely helpful in overseeing the management of my rental property. I really appreciate all her support and professionalism. Thank you.

18 February 2026
Unprompted review
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Reply from Chestertons

We’re thrilled to hear about your positive experience with Sarah! It's great to know that her support and professionalism made a difference in managing your rental property. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Reliable property managers

Chestertons have managed my rental property in SE1 since I moved in. Their team, especially Ryan and Shana, have always shown responsiveness and flexibility when addressing concerns. I would recommend working with Chestertons.

30 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Andrew! We're thrilled to hear about your positive experience with Ryan and Shana. Our team is dedicated to providing responsive and flexible service, so your recommendation means a lot to us. We look forward to continuing to support you with your rental property!

Rated 5 out of 5 stars

Was looking for a let

Was looking for a let. Found exactly what I was looking for with the family with amazing help from Jasmin, super helpful. Looked for all the specs we were looking for!

23 January 2026
Unprompted review
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Reply from Chestertons

Thank you, Ish! We're thrilled to hear that Jasmin was able to assist you in finding the perfect let for your family. Your satisfaction is our priority, and we appreciate your kind words about our team's efforts!

Rated 5 out of 5 stars

Highly recommend Chestertons, Hampstead

I have several properties that the Chestertons Hampstead branch rent on my behalf, and I couldn’t recommend them highly enough. The entire team is very friendly, helpful, and professional, with particular mention and thank you to Tom Hardy, Ashley Christmas, and Lyle Morgan.

15 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Christian! We're thrilled to hear about your positive experience with our team. Tom, Ashley, and Lyle will be delighted to know their efforts made an impact. We appreciate your trust in us to manage your properties!

Rated 5 out of 5 stars

Tenant renewal

Davide Frongia has done an excellent job in re-letting our London Flat. We have been with Chestertons for over 10 years now and the service has been excellent.

12 February 2026
Unprompted review
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Reply from Chestertons

Thank you, David! We're thrilled to hear about your positive experience with Davide and our team. Your loyalty over the past decade means a lot to us. We look forward to continuing to provide you with excellent service in the future!

Rated 5 out of 5 stars

Very responsive

Property management have been responsive when issues arose and went above and beyond to deal with it. Very impressed.

13 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic feedback, Alex! We're thrilled to hear that our property management team exceeded your expectations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Looking forward to continuing to support you!

Rated 5 out of 5 stars

A pleasure to deal with Olympia as…

A pleasure to deal with Olympia as property manager and the rest of the staff during the rental duration of my property...

13 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with Olympia and our team. Providing excellent service is our priority, and it’s wonderful to know we met your expectations. We appreciate your support!

Rated 5 out of 5 stars

Jasmine is an amazing property manager

Jasmine is an amazing property manager, always super helpful and reliable

12 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your kind words, Ugochukwu! We're thrilled to hear that Jasmine provided you with exceptional service. Our team strives to make every experience smooth and enjoyable. Your feedback means a lot to us!

Rated 5 out of 5 stars

Kensington Landlord

Chestertons is certainly the leading estate agent in South Kensington, and streets ahead of the competition.
The charming and energetic Tom Hewitt leads a dedicated, friendly and hard working team. Ajay Patel stands out for his expertise and helpfulness.

22 January 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Tom and Ajay. Our team is dedicated to providing top-notch service, and your feedback truly motivates us to keep up the great work!

Rated 5 out of 5 stars

Ioana was extremely helpful and…

Ioana was extremely helpful and supportive with our requests

10 February 2026
Unprompted review
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Reply from Chestertons

Thank you, Harry! We're thrilled to hear that Ioana provided you with exceptional support. Our team strives to make every interaction positive, and your feedback really motivates us to keep up the great work!

Rated 5 out of 5 stars

easy coop profession and fun

11 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Te! We’re thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is our goal. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Chestertons have been managing my…

Chestertons have been managing my property in SE8 for this past year and I am extremely happy with their management service. My property manager Ann Dickson is amazing, she is professional, reliable, very efficient and also a great problem solver and Chestertons are lucky to have to have her. I also have peace of mind that my property is in such safe hands.

11 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Mark! We're thrilled to hear about your positive experience with Ann and our management services. Your satisfaction and peace of mind are what we strive for. We appreciate your trust in us to manage your property!

Rated 5 out of 5 stars

Thanks Elie Kerl

I am really enjoying living at Virtues Property in Canary Wharf, and I want to thank Elie Kerl for his invaluable support in leasing this unit...

15 November 2025
Unprompted review
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Reply from Chestertons

Thank you, Ahmad, for your fantastic review! We're thrilled to hear you're enjoying your new home at Virtues. Elie is indeed a valuable team member, and we appreciate your recognition of his support. Enjoy your new space!

Rated 4 out of 5 stars

Tenants side review

We as the tenants have been liaising with Chestertons as our agents. In Particular Amanda Goodman who has handled our tenancy swap process. Amanda has always been kind and helpful and strived to ensure both our needs and the landlords’ are met. Whenever we have called her she has been friendly and assisted us well. The reason for 4 stars instead of 5 is for Chestertons on a whole as there have often been times where things have moved quite slowly. However, this is to be expected as the agency deals with a lot of different properties.

10 February 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for your feedback, Lara! We're glad to hear Amanda has been helpful and attentive during your tenancy swap. We appreciate your understanding regarding the pace of our services, as we strive to balance many properties. Your insights are invaluable for our continued improvement.

Rated 5 out of 5 stars

Ronan + Alhad - 5 stars*****

Although I did not find a property through Chestertons, Ronan and Alhad were wonderful to deal with. They communicated clearly and consistently, they were open and honest and I did not feel like I was being talked into anything that was not right for me. I would highly recommend this branch and Ronan and Alhad specifically. Thank you both.

6 February 2026
Unprompted review
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Reply from Chestertons

Thank you for your kind words, Arabella! We're thrilled to hear that Ronan and Alhad provided you with excellent service. Your recommendation means a lot to us, and we appreciate your feedback. If you ever need assistance in the future, we're here to help!

Rated 3 out of 5 stars

I want to highlight the support I…

I want to highlight the support I received from Ryan at Chestertons Islington.

I had a fairly drawn out issue at my rental property involving the washing machine and associated works, and it became stressful and disruptive over time. Ryan stayed professional throughout, kept communication clear, and did what he could to keep things moving, including liaising with an overseas landlord and making sure the situation was handled properly.

Most importantly, Ryan ultimately helped get everything resolved in an amicable way and brought it to a clean conclusion. I appreciate his persistence and the way he handled it, especially given the complexity and the time pressures around my move.

Thank you Ryan.

2 February 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for sharing your experience, Kam. We're glad to hear that Ryan provided you with the support you needed during a challenging time. Your feedback is valuable to us, and we’ll continue to strive for excellence in our service. We appreciate your recognition of Ryan's efforts!

Rated 5 out of 5 stars

Chestertons Property Management

I have been using Chestertons for over ten years and have always found them extremely efficient. They consistently find excellent tenants, and the management of my flat has been smooth and well organised throughout.

Olympia in particular goes above and beyond in managing any issues that arise. Her communication is excellent, she is highly resourceful, and it is always reassuring to know things are being handled so professionally. I really appreciate her hard work and support.

8 February 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you, Victoria, for your fantastic review! We’re thrilled to hear about your positive experiences over the years. Olympia truly exemplifies our commitment to exceptional service, and we appreciate your recognition of her hard work. Looking forward to continuing to support you!

Rated 5 out of 5 stars

highly recommend

We found suitable accommodation through Chestertons. During our stay, some issues arose with the property, but they promptly communicated with the landlord and resolved the problems swiftly. Interacting with them was a pleasant and efficient experience, with a standardized process that saved us a lot of hassle. Finally, we must thank our account manager Ryan—without Ryan's communication, none of this would have been possible. We highly recommend Chestertons!

2 February 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for your wonderful review, tomato potato! We're thrilled to hear that you had a positive experience with us and that Ryan was able to assist you effectively. Your recommendation means a lot, and we look forward to helping you again in the future!

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