Chetwood Bank Reviews 

Polite helpful professional and most of all patient. Should be 10 stars as Rebecca was a nice person 👍🏾

Flawless setup & online account management; plus top interest rates, of course!

I did research for FSCS and best interest rates. Chetwood was amongst the best. But the difference was that Chetwood responded to my enquiries and application more professionally (on the phone did not advise me "we are very busy, please hold.") for ten minutes or more!! Chetwood offered me the option to call me back.

Quick response and action to change my phone details

Andy was very helpful on the Chat and answered all my questions clearly.

Andy was incredibly helpful throughout the entire process,patiently answering every one of my questions with genuine honesty

Chetwood bank only went with these because of the interest rate of 4.55% worse thing I ever done.
Tried to get my money back during the 14 day investment period but to no avail AS INTEREST IS PAYED DAILY on a 1y fixed rate. NEVER AGAIN.

We already hold 2 separate accounts and they rejected our new application on the grounds that they could not verify our identity!

The Complaint handler did not have anything to add despite informing him/her that you already have fixed deposit accounts in our name. Despite that they did not uphold our complaint.

We are very disappointed with this response.

I have had a fixed rate savings account now for 2 consecutive years. The interest rates were favourable, as was the ease of using the website.

Abby provided excellent customer service. She guided me through my account query in a friendly, patient, and knowledgeable manner, and with her assistance I was able to obtain the information I needed

What I required, was carried out without any problems, Thanks

an easy to set up account online giving a good interest rate

The lady that I spoke to (Lucy) was exceptionally helpful, understood the problem immediately and although I couldn't remember the answers to the security questions (who does?) was able to get me the information that I needed without any problem. Many thanks.

Easy website to navigate. Customer service dept answer queries promptly and have a good attitude . Sometimes these transactions can be overwhelming, the team there are very helpful.

The call handler Karen was professional and friendly. She helped me apply for an account, which turned out to be straight forward. I’ve banked with Chetwood Bank before. The interest rates are good and the website is straightforward.

A great British bank, setting up accounts is a simple process, with good interest rates on savings accounts

Better interest rate than.high st banks easy to set up an account and easy to deal with your funds are back in your without any problems

Very helpful and Professional service from Rebecca....

Easy to deal with plus a good interest rate on my investment.