ChickenGuard Reviews 

182
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and responsive customer service team for providing quick solutions when unexpected problems arise. Many people find the automated door openers dependable, wonderfully well-engineered, and extremely easy to set up for convenient daily household use. Purchasers express great satisfaction with how well the equipment performs over long periods of time. Some reviewers were not happy with the overall product durability, noting that certain motors and sensors suddenly stopped working prematurely after installation. A few other people also felt that the calibration process could be quite frustrating, making the device difficult to manage properly during setup.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, patient, and prompt in resolving product issues. Reviewers... See more

Service

Clients share positive opinions on service, frequently highlighting quick responses and helpful support when... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the robust build, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my first contact by phone with this company to a subsequent exchange of emails, the customer service I received was exemplary. I am very pleased with the build quality of the Chicken barn: it is... See more

Company replied

Rated 5 out of 5 stars

After good service on a wet & windy North Scotland croft our Chickenguard finally stopped.The helpful staff responded quickly & checked offering us the option of replacement electrics or new. They qui... See more

Company replied

Rated 5 out of 5 stars

After only nine years of flawless operation, opening and closing only 6,500+ times, the motor of my Chickenguard automatic door opener has died forcing me to buy a replacement. Now i discove... See more

Company replied

Rated 5 out of 5 stars

I had an issue with the motor, 2 years after purchase. The customer service was very helpful in identifying the issue and I got a replacement motor shipped at no cost. The unit was back in pertain in... See more

Company replied


Company details

  1. Poultry Shop
  2. also in
  3. Electronics Company
  4. Electronics manufacturer

Written by the company

We’re smart when it comes to chicken safety. It all began with a flock of hens, and ten years later we’re the global innovators in smart and reliable coop safety technology.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(182)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Makes life with Chickens so much EASIER

We have been using our new ChickenGuard door for about 4 weeks now and it is BRILLIANT, works perfectly, its great quality - it really does make life with Chickens so much EASIER to manage, Thanks ChickenGuard for a great product and also great customer service. Very smooth experience all round. 10/10

1 June 2025
ChickenGuard logo

Reply from ChickenGuard

Hi Daniel. Thank you for the lovely review and welcome to the Chickenguard family. Kind regards. ChickenGuard

Rated 5 out of 5 stars

Good product, good customer service

I found the Chicken Guard automatic door I purchased a breeze to install, configure and trust. I bought an accessory I didn't need just in case to save on shipping and they were so helpful in allowing me to return it well beyond the return date, allowing me to keep this out of the landfill and into the hands of someone who can use it. Great to see good customer service does still exsist.

2 June 2025
Unprompted review
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Reply from ChickenGuard

Hi John. Thank you for the kind review and we are pleased you are enjoying the item. Welcome to the Chickenguard family. Kind regards. Chickenguard

Rated 5 out of 5 stars

Best Customer Service Ever

I had ordered a ChickenGuard motor years ago, finally went to hook it up (Had gotten rid of my chickens and got a new flock) Well I wanted to use the motor with permanent power and not use the battery pack. Well the USB cable I ordered from Amazon did not work so I contacted the customer service team at Chicken Guard and thank God I did because Maribel specifically was so helpful I felt like their only customer! She sent me their link to get a USB cable from them, she corresponded with me throughout the process making me feel so comfortable! I am so grateful! Best customer service I’ve had!! I love you guys!! Y’all know how to do it!! Thank you Thank you Thank you! From Omaha, Nebraska!!

28 May 2025
Unprompted review
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Reply from ChickenGuard

Hi Shan Thank you for the lovely feedback and we are pleased to hear that Maribel was able to assist you throughout the process. We will certainly pass on your lovely comments to Maribel. Kind regards. Chickenguard Team

Rated 5 out of 5 stars

I LOVE CHICKEN GUARD

I LOVE CHICKEN GUARD! I honestly don’t know where I would be without my automatic chicken door ! It helps me when I need to leave for a weekend trip and I know my chickens are safe ! My door has been through so much it even survived a EF1 tornado when the coop did not ( if you don’t believe me they posted about it 😂) thank you chicken guard !!

28 May 2025
Unprompted review
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Reply from ChickenGuard

Hi Kayla. Thank you for the 5 stars. We are pleased to hear that you are confident to leave your little ones in the capable hands of the chickenguard whilst you are away. Sorry to see the coop did not survive the tornado but hope everything else was okay for you. Kind regards. Chickenguard

Rated 5 out of 5 stars

I wouldn't be without my Chickenguard Premium!

I bought a Chickenguard Premium in 2022 and it was a game changer for me. I have a large flock of 50+ hens, all pets, and before I bought this we had a polecat attack as I hadn't been home from work early enough to lock the flock in after dark. The automatic door changed this as I could either set opening/closing times or do it by sensing how dark it is and automatically closing. I'm hoping to buy a second one soon as part of extending our hen run.

27 May 2025
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Reply from ChickenGuard

Hello. Thank you for the review. I am sorry to hear about your previous attack but pleased to hear that your little ones are now safe with our locking door. Kind regards. Chickenguard

Rated 5 out of 5 stars

Will only ever use chicken guard…

Will only ever use chicken guard automatic doors! I set my unit up with a solar adapter and it’s a huge game changer. Very reliable!

7 November 2024
Unprompted review
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Reply from ChickenGuard

Hi Kim. Thank you for your review and for staying loyal to Chickenguard. We enjoy hearing from our repeat customers. I am pleased you are enjoying the solar option we now offer. Kind regards. Chickenguard team

Rated 4 out of 5 stars

Customer Care interaction

The experience with the customercare centre has been almost perfect, they have been fast and responsive, so nothing more to ask to them. Regarding the shipment unfortunately I have asked for a fast shipment, to get the spare parts asap...but 3 days after the tracking number doesn't show any progress.
That's the only thing that didn't work great. The rest 100% positive.

21 May 2025
Unprompted review
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Reply from ChickenGuard

Hello. Thank you for the review and I am pleased we have been able to assist you with the replacement part. I am sorry to hear the delivery of this has taken longer than we would like but I have just checked this for you and am pleased to see it has now been delivered to you. Kind regards. ChickenGuard team

Rated 5 out of 5 stars

The door itself works very well so far

The door itself works very well so far, so the product are built exceptionally well. The customer service is kind and personally responsive which I appreciate greatly!

22 May 2025
Unprompted review
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Reply from ChickenGuard

Hi Michelle. Thank you for the lovely feedback. We are pleased you are enjoying your product and that customer support have been able to assist you. Kind regards. ChickenGuard Team

Rated 5 out of 5 stars

Fantastic product and customer service

Fantastic product. Mate is keeping our chickens safe at night absolutely effort at this. Also brilliant customer services from Chicken guard. I would highly recommend the product and team

21 May 2025
Unprompted review
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Reply from ChickenGuard

Thank you for your lovely feedback and I am pleased you have found our customer support helpful. I am pleased you can relax at night time knowing that your little ones are safely tucked away. Kind regards. Chickenguard team

Rated 5 out of 5 stars

Best things EVER!!!!!

Best things EVER!!!!!

21 May 2025
Unprompted review
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Reply from ChickenGuard

Thank you Laura. We are pleased you are enjoying your item. Kind regards. Chickenguard team

Rated 5 out of 5 stars

We love BOTH of our ChickenGuard doors

We love BOTH of our ChickenGuard doors!
Not only do we love the features (secure locking, solar powered) but the customer service is EGGcellent as well. Highly Recommend!

20 May 2025
Unprompted review
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Reply from ChickenGuard

Hi Joelle. Thank you for the lovely feedback and 5 stars. We are pleased to hear you are enjoying the extra features we now offer with the solar power. Its good to hear our customer support have been excellent also. Kind regards. Chickenguard Team

Rated 5 out of 5 stars

Best door ever

Best door ever! 100% would recommend! Had an auto door for 3 years now and it’s brilliant! Happy chickens too!

20 May 2025
Unprompted review
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Reply from ChickenGuard

Hi kelly. Thank you for the 5 stars! we are so pleased you are enjoying your door and pleased to see the chickens love it too! kind regards. ChickenGuard team

Rated 5 out of 5 stars

Excellent product, brilliant support

There is absolutely no doubt that the team at chicken guard are dedicated to providing the best product and customer service that our girls could deserve. We have been using the chicken guard all in one door for a couple of years now and it has been brilliant. Just recently we have had a hen, that on rare occasions will not move out of the way of the door when it closes, she does not go up to roost but sits in the doorway. Knowing this I should have set the door to manual close, however I did not and got caught out a couple of times with the door coming down on the silly hen. On both occasions the safety mechanism of the door prevented the chicken from meeting an unhappy end. However, I panicked and damaged the door and motor when I discovered the hen. I contacted chicken guard to obtain the replacement parts. Despite this being clearly being owner error, they insisted I sent the door back to them which they repaired free of charge. Absolutely astonishing service, thank you very much Chicken Guard.

6 May 2025
Unprompted review
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Reply from ChickenGuard

Hi John. Thank you for your lovely review and I am pleased we were able to be of service with the repair to keep your little ones safe again. Please do not hesitate to contact us again should you have any further issues. Kind regards. Chickenguard team

Rated 5 out of 5 stars

A game changer

A game changer!

I’m not a morning person and we go away fairly often so having an auto door has made my life so much easier. I never have any doubts that my hens aren’t tucked up safe and sound each night. I always use the light sensor open/close option.

The door was easy to install, straightforward to set up and calibrate the door. The battery lasts for a long time too.

Worth every penny!!

9 September 2024
Unprompted review
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Reply from ChickenGuard

Hello. Thank you for the feedback. I am pleased you are enjoying your item and also your extra time for a lie-in. I am glad you found the instructions easy to follow also.
Kind regards. Chickenguard team

Rated 5 out of 5 stars

Considering ChickenGuard doors? Go for it!

Wondering what makes the ChickenGuard all in one door worth the money?

Solar option ....

This is great if you don't have mains or want to rely on batteries (although these do last a long time). If your door is in a bright spot, it will charge the included rechargeable batteries daily providing more than enough power to operate the doors and also store power for less bright days. The solar panel itself is small and unobtrusive and the batteries are easily accessible.

Having Solar doesn't stop you switching out the rechargeable batteries to AAs or running from electric instead which is a nice feature as some Solar doors run only from Solar.

Coming into Summer in the UK this is a less useful feature but you'll be very grateful come the colder months as the doors have a 'Winter' mode setting ....

To test this, I soaked the unit it in water and froze it at -19°C for 90 minutes and it opened and closed straight from the freezer. (See YT video on Sajelo Equestrian).

Dorset, UK saw temperatures of -1°C to -4°C at the end of November / beginning December 2023 and my 'generic Totdiffy all in one doors (all 6 of them) froze solid and some didn't open fully for 4 hours and a few failed to open at all.

If that doesn't convince you ...

- the door is extremely well made
- the display is easy to read
- it's easy to program
- it has a powerful geared motor with pinch control
- good sized, sturdy cog
- set to dawn/dusk, timer or a combination of both
- mount the control unit away from the door
- it can be plugged in to a 9v-12v supply
- the company respond to messages quickly
- good discounts offered throughout the year!
- there are now different coloured doors to suit your coop!

As at 6/5/2025 I have 6 of these doors (1 is solar) and highly recommend them having had no problems with them at all since their purchase throughout 2024. (I will be getting a 7th door once the app is up and running!)

6 May 2025
Unprompted review
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Reply from ChickenGuard

Good morning. Thank you for the lovely review.
It is good to see the detailed information of your tests especially for the winter months. Thank you for being such a loyal customer and we look forward to assisting you on your next purchase
Kind regards
ChickengGuard

Rated 4 out of 5 stars

Great operation but cosmetics could improve

I purchased 2 complete set solar doors. They have been a great buy allowing me to sleep in and not jump out of bed at the crack of dawn to let the fur kids out. My only disappointment with the doors is where I purchased red doors, so they complimented my magenta chook house, only to realise the auto mechanism is white in colour. It really defeated my mission trying to colour match and hide the white mechanism. I think anyone who goes out of their way to buy the red door would understand my point. I hope that future improvement would include colouring the mechanism box to match the door. Other than the cosmetic annoyance, I'm very happy with the operational design.

1 May 2025
Unprompted review
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Reply from ChickenGuard

Hi Jenny. Thankyou for your feedback and the comments raised. We will certainly pass these on with regards to the colour matching. We are pleased you are enjoying the items and also your lie ins. Kind regards. ChickenGuard

Rated 5 out of 5 stars

Upgraded unit, great customer support

This is our second unit from this company. The first unit lasted a long time and when the motor quit on it, they sent us a new one! We decided to upgrade to the solar unit, which seems the wires for the solar were damaged in shipping. Online with customer support and a new one is on the way! I will continue to use a product that has awesome customer support because that is sometimes hard to find! The reliability and longevity we got out of the first opener was above expectations.

28 April 2025
Unprompted review
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Reply from ChickenGuard

Hi Melissa. Thank you for your feedback and kind words. We love hearing from returning customers. I am pleased customer support were able to assist you with your recent issues and get the replacement part out to you. Kind regards. Chickengaurd Team

Rated 4 out of 5 stars

We have 2 doors from this company and…

We have 2 doors from this company and although have had a few issues with them, the customer service we have received has always been excellent

5 April 2025
Unprompted review
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Reply from ChickenGuard

Hi Jan. Thank you for the feedback and I am pleased our customer service team have been able to assist you with your items. I hope your repaired item has arrived safely and all is now working as it should for you both. Kind regards, ChickenGuard team

Rated 5 out of 5 stars

Great customer response

Great customer response. Sent an email explaining a problem with my door I was experiencing. Promptly received a help email Return with instructions on how to fix my issue. Worked like a charm.

9 April 2025
Unprompted review
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Reply from ChickenGuard

Thank you for your review and I am pleased customer support were able to help resolve your issues quickly for you. Kind regards. Chickenguard team

Rated 5 out of 5 stars

Good experience

I have used CG products for about ten years, and currently have 32 units in use. With so many units, I do periodically have an issue and require some techy support - but customer service has always been prompt and support offered either via self-help guides, which often works well and sorts any issue, or two repairs both which were returned to me within a week.

9 April 2025
Unprompted review
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Reply from ChickenGuard

Hi Sam. Thank you for the 5 stars and lovely feedback. I hope all is going well and that your repaired items are now working efficiently for you.
Please do not hesitate to contact us again if you need any further assistance
Kind regards. ChickenGuard Team.

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