From my first contact by phone with this company to a subsequent exchange of emails, the customer service I received was exemplary. I am very pleased with the build quality of the Chicken barn: it is... See more
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We’re smart when it comes to chicken safety. It all began with a flock of hens, and ten years later we’re the global innovators in smart and reliable coop safety technology.
Unit 2 Station Yard, CB21 5ET, Cambridge, United Kingdom
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We have been using our new ChickenGuard door for about 4 weeks now and it is BRILLIANT, works perfectly, its great quality - it really does make life with Chickens so much EASIER to manage, Thanks ChickenGuard for a great product and also great customer service. Very smooth experience all round. 10/10

Reply from ChickenGuard
I found the Chicken Guard automatic door I purchased a breeze to install, configure and trust. I bought an accessory I didn't need just in case to save on shipping and they were so helpful in allowing me to return it well beyond the return date, allowing me to keep this out of the landfill and into the hands of someone who can use it. Great to see good customer service does still exsist.

Reply from ChickenGuard
I had ordered a ChickenGuard motor years ago, finally went to hook it up (Had gotten rid of my chickens and got a new flock) Well I wanted to use the motor with permanent power and not use the battery pack. Well the USB cable I ordered from Amazon did not work so I contacted the customer service team at Chicken Guard and thank God I did because Maribel specifically was so helpful I felt like their only customer! She sent me their link to get a USB cable from them, she corresponded with me throughout the process making me feel so comfortable! I am so grateful! Best customer service I’ve had!! I love you guys!! Y’all know how to do it!! Thank you Thank you Thank you! From Omaha, Nebraska!!

Reply from ChickenGuard
I LOVE CHICKEN GUARD! I honestly don’t know where I would be without my automatic chicken door ! It helps me when I need to leave for a weekend trip and I know my chickens are safe ! My door has been through so much it even survived a EF1 tornado when the coop did not ( if you don’t believe me they posted about it 😂) thank you chicken guard !!

Reply from ChickenGuard
I bought a Chickenguard Premium in 2022 and it was a game changer for me. I have a large flock of 50+ hens, all pets, and before I bought this we had a polecat attack as I hadn't been home from work early enough to lock the flock in after dark. The automatic door changed this as I could either set opening/closing times or do it by sensing how dark it is and automatically closing. I'm hoping to buy a second one soon as part of extending our hen run.

Reply from ChickenGuard
Will only ever use chicken guard automatic doors! I set my unit up with a solar adapter and it’s a huge game changer. Very reliable!

Reply from ChickenGuard
The experience with the customercare centre has been almost perfect, they have been fast and responsive, so nothing more to ask to them. Regarding the shipment unfortunately I have asked for a fast shipment, to get the spare parts asap...but 3 days after the tracking number doesn't show any progress.
That's the only thing that didn't work great. The rest 100% positive.

Reply from ChickenGuard
The door itself works very well so far, so the product are built exceptionally well. The customer service is kind and personally responsive which I appreciate greatly!

Reply from ChickenGuard
Fantastic product. Mate is keeping our chickens safe at night absolutely effort at this. Also brilliant customer services from Chicken guard. I would highly recommend the product and team

Reply from ChickenGuard
We love BOTH of our ChickenGuard doors!
Not only do we love the features (secure locking, solar powered) but the customer service is EGGcellent as well. Highly Recommend!

Reply from ChickenGuard
Best door ever! 100% would recommend! Had an auto door for 3 years now and it’s brilliant! Happy chickens too!

Reply from ChickenGuard
There is absolutely no doubt that the team at chicken guard are dedicated to providing the best product and customer service that our girls could deserve. We have been using the chicken guard all in one door for a couple of years now and it has been brilliant. Just recently we have had a hen, that on rare occasions will not move out of the way of the door when it closes, she does not go up to roost but sits in the doorway. Knowing this I should have set the door to manual close, however I did not and got caught out a couple of times with the door coming down on the silly hen. On both occasions the safety mechanism of the door prevented the chicken from meeting an unhappy end. However, I panicked and damaged the door and motor when I discovered the hen. I contacted chicken guard to obtain the replacement parts. Despite this being clearly being owner error, they insisted I sent the door back to them which they repaired free of charge. Absolutely astonishing service, thank you very much Chicken Guard.

Reply from ChickenGuard
A game changer!
I’m not a morning person and we go away fairly often so having an auto door has made my life so much easier. I never have any doubts that my hens aren’t tucked up safe and sound each night. I always use the light sensor open/close option.
The door was easy to install, straightforward to set up and calibrate the door. The battery lasts for a long time too.
Worth every penny!!

Reply from ChickenGuard
Wondering what makes the ChickenGuard all in one door worth the money?
Solar option ....
This is great if you don't have mains or want to rely on batteries (although these do last a long time). If your door is in a bright spot, it will charge the included rechargeable batteries daily providing more than enough power to operate the doors and also store power for less bright days. The solar panel itself is small and unobtrusive and the batteries are easily accessible.
Having Solar doesn't stop you switching out the rechargeable batteries to AAs or running from electric instead which is a nice feature as some Solar doors run only from Solar.
Coming into Summer in the UK this is a less useful feature but you'll be very grateful come the colder months as the doors have a 'Winter' mode setting ....
To test this, I soaked the unit it in water and froze it at -19°C for 90 minutes and it opened and closed straight from the freezer. (See YT video on Sajelo Equestrian).
Dorset, UK saw temperatures of -1°C to -4°C at the end of November / beginning December 2023 and my 'generic Totdiffy all in one doors (all 6 of them) froze solid and some didn't open fully for 4 hours and a few failed to open at all.
If that doesn't convince you ...
- the door is extremely well made
- the display is easy to read
- it's easy to program
- it has a powerful geared motor with pinch control
- good sized, sturdy cog
- set to dawn/dusk, timer or a combination of both
- mount the control unit away from the door
- it can be plugged in to a 9v-12v supply
- the company respond to messages quickly
- good discounts offered throughout the year!
- there are now different coloured doors to suit your coop!
As at 6/5/2025 I have 6 of these doors (1 is solar) and highly recommend them having had no problems with them at all since their purchase throughout 2024. (I will be getting a 7th door once the app is up and running!)

Reply from ChickenGuard
I purchased 2 complete set solar doors. They have been a great buy allowing me to sleep in and not jump out of bed at the crack of dawn to let the fur kids out. My only disappointment with the doors is where I purchased red doors, so they complimented my magenta chook house, only to realise the auto mechanism is white in colour. It really defeated my mission trying to colour match and hide the white mechanism. I think anyone who goes out of their way to buy the red door would understand my point. I hope that future improvement would include colouring the mechanism box to match the door. Other than the cosmetic annoyance, I'm very happy with the operational design.

Reply from ChickenGuard
This is our second unit from this company. The first unit lasted a long time and when the motor quit on it, they sent us a new one! We decided to upgrade to the solar unit, which seems the wires for the solar were damaged in shipping. Online with customer support and a new one is on the way! I will continue to use a product that has awesome customer support because that is sometimes hard to find! The reliability and longevity we got out of the first opener was above expectations.

Reply from ChickenGuard
We have 2 doors from this company and although have had a few issues with them, the customer service we have received has always been excellent

Reply from ChickenGuard
Great customer response. Sent an email explaining a problem with my door I was experiencing. Promptly received a help email Return with instructions on how to fix my issue. Worked like a charm.

Reply from ChickenGuard
I have used CG products for about ten years, and currently have 32 units in use. With so many units, I do periodically have an issue and require some techy support - but customer service has always been prompt and support offered either via self-help guides, which often works well and sorts any issue, or two repairs both which were returned to me within a week.

Reply from ChickenGuard
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