ChickenGuard Reviews 

I’ve had two Chicken Guard door openers in around fifteen years. I’ve had no issues with either really. The string could be a bit stronger perhaps but otherwise a great product

I purchased a chicken guard back in 2021 and it is a game changer for chicken keeping. I would highly recommend these. The first set of batteries it came with only just ran out, nearly four years later. A very efficient and effective piece of kit!

I owned the first auto chicken opener from this company, it was a great product and lasted 8 years.
When it failed nearly 2 years ago I replaced with the new pro model.
In 8 months it failed to close on lux/light setting, then failed on opening shortly after. Customer services put us through endless settings changes, photo requests etc before finally agreeing to replace the front panel. All worked fine again until 7 months in again unit stops opening and closing on lux/light settings. Manual open/closed worked fine retaining the calibration settings for open /close configuration.
Again, customer services demand replacing batteries, already did it but hey, no success, then redo lux settings, then do calibration, then send photos, then send a video! They say it’s the rear unit with the motor, but that works manually, they sent the rear unit case, no change!
Then return the unit, not just the current unit but both rear units, the current front unit but now also require the receipt of the front panel that previously failed 8 months ago.
Fortunately I keep everything so I returned all!
Within hours of confirming receipt they respond no fault; please pay our courier charges plus charge to send back to me, I pushed back for greater testing but they blame the door, a door kit identical to their classic door kit.
I’m convinced there is a design fault and now plan independent testing, seems a lot for a £130 unit but I have access to considerably proficient and highly qualified engineering resources to do it and it’s a matter of principle now.

Door opener flattened batteries to quick last set of batteries lasted a week then it showed door recalibrate then when trying to reset the door closed was stuck on pm could not get am should of bought Chinese rubbish I would of expected that for quarter of the price thanks Rob from Australia

I've had a mixed experience with ChickenGuard. In the past, their product worked well with minimal issues, but my recent experience hasn't been as smooth. Battery life can be quite short, and I've faced persistent issues with the door not functioning as it should. Despite some successes resolving problems temporarily, reliability has been a concern, prompting frequent checks. Customer support has varied, sometimes helpful but at other times less satisfactory, especially when seeking a replacement under warranty. It's a decent product, but there's room for improvement in both performance and service.

I do not recommend chicken guard. Hideously expensive but continual issues. Honestly right now would be easier to keep going out and letting them out myself. Have had it for two weeks - first issue in first two days, which I sorted, then I went away and came back and poor chickens stuck inside, recalibrated the door and now the screen is stuck on blue with the door wide open and what can I do? And apparently the batteries are dead and I have already replaced them once.

I'm surprised at anyone finding the ChickenGuard "unreliable" - I've had one for many years and it has been excellent. I can count the failures over half a dozen years on the fingers of one hand, and they have almost all been me not spotting that it wanted new batteries after maybe 6 moths or more of use.

Moreover the support and service from the company has been exemplary. Rare to find one that produces good products and treats customers as intelligent adults.

I've been trying out the latest remote controlled system, and both the hardware and software implementation are excellent. Their design team deserve several plaudits - and as someone versed in electronics, I don't hand those out lightly.

Been through 2 sets of batteries in 2 months. Apparently if there is an error message the screen stays lit and drains the batteries. Installed on a flat wall so no reason for error - might be chickens getting in the way apparently. Was offered a replacement the first time it went wrong but managed to get it going again so decided to persist. The second time the offer was rescinded unless i sent the unit back for testing. Working again after more new batteries but unreliable to the point you have to check am/pm to make sure its open / closed or an error message which defeats the object!!

When I bought these things, I thought they were absolutely brilliant. But no more. One has a weak motor and cant lift the door. The other, the mechanism in the safety door is jammed. You can nolonger rely on this to keep the chickens safe or open in the morning. Total and utter waste of time. £361.98 spent ! I was dealing with a real person by email and now everything seems to be done with a totally useless AI bot. Check out the many other options on the market.

The door motor failed after 7 months, and after spending an hour troubleshooting using their FAQ to get the unit working, I contacted customer support. After confirming the issue, they sent us a new model to replace the unit with.

Much appreciated... thank you!

Ordered the Chicken Guard All in one which the Australian website said would be shipped within 2 business days. still hadn’t shipped after that time so I contacted customer support which initially had me dealing with a bot before sending my query on to someone who appears to be in the UK. They sent me shipping details that showed the order hadn’t been processed, which I already knew and did not address my concerns - as if they hadn’t even read them. When I followed up asking what was going on I was chided for being impatient and told they are busy and state that they may take up to 24hrs to respond. No local phone number to contact. Eventually they sent an email to their Australian team who never responded. Ended up having to cancel the order and get a refund. Shame since it looks like a great product but just doesn’t seem to me to support the Australian market well. They have a system in place which makes it difficult to contact anyone and makes the turn around time slow. Add to this a delivery time of up to 10 days to regional areas and they are really behind the curve on the level of responsiveness that I expect from an online company.

The locking spring arms jammed. After some conversation, a new door was supplied. This worked for a while then the arms jammed solid and left the door open. Fox Vs chickens - no contest. An absolute massacre.

Did a lot of research before taking the dive into auto coop door openers and choose ChickenGuard All-in-One with a solar panel...Mainly because it seems they have been around a long time and their live chat people were very informative and friendly when I had a few questions before buying.

Working great so far, and even in the little sun we see in winter the solar panel seems to be getting charge from it! Also like the fact that i can change to normal batteries if i want to. Everything else worked exactly as they advertise. long may it continue!

Great service. I had a problem with a unit I'd had for 2 years. ChickenGuard quickly identified the problem and send me the replacement part free of charge which arrived in 2 days.

Good old fashoined service. Thank you.

Wow blown away…. What an amazing customer service team … incredibly helpful… didn’t push me into buying a new product but stead helped me find just a replacement part… great communications … highly recommended!

Bought premium with automatic door several years ago. This is the best product on the market. Technical helpline genuinely patient and helpful. Must have called them 20 times when I forgot how to use various programs. Staff always calm and thorough. No longer need and have just sold easily as the brand is trusted

Bought Xtreme model about a year ago. String broke within a week. Poor response from both retailer and Chicken Guard. Really bad service.
Fixed it myself but have had weekly issues with door not opening/ needs recalibration, door not closing/ door ajar and generally it has been reliably unreliable.
DO NOT BUY THIS. EXTREMELY OVERPRICED AND UNDER PERFORMING product. Look elsewhere.

ChickenGuard.com boasted a flawless door mechanism, yet the initial purchase proved futile, failing outright. A replacement brought fleeting hope—mere two months of operation. Each malfunction elicited patronizing exchanges, fostering a sense of belittlement. Entrusted to secure, it betrayed trust, amplifying skepticism. Displeasure intensified as the faulty mechanism persisted, met with dismissive responses, echoing disdain for customer concern. The persistent unreliability breeds profound mistrust in their proclaimed superiority, their condescending service mirroring the flawed product. What was anticipated as a safeguard became a source of frustration, leaving a lingering aura of mistrust and disdain towards ChickenGuard.com.

I have used chickenguard for a few years. The last unit I bought has never worked properly and when I contact them they always tell me to try something else to try to resolve the situation. 2 months on, it still works only intermittently, which isnt great for the chickens. Its still under warranty and yet they still will not offer a replacement. Shocking customer service. Having to buy another make now.

I had an issue with a Chickenguard EXTREME X5.

After contacting Help Service, Marible over the chat pretty fast identified the issue said they were sending a replacement motor.
Three days later I received the replacement and that fixed the issue.

Thumbs up from Denmark