Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
- #221 of 283 best companies in Fashion accessories shop
- #74 of 92 best companies in Kitchenware Shop
- #75 of 91 best companies in Outdoor sports shop
- #11 of 11 best companies in Sports Accessories Wholesaler
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Fantastic products and service
The bottle and cup I ordered are excellent quality and arrived really quickly even though I added engraving. I'm very happy with them and have ordered some more since. The service has been fantastic too, when I got in touch to ask about a part for my cup they replied really quickly, politely and had my problem sorted in no time at all.
15 April 2026
Reply from Chilly's
Hi Lyes, Thank you so much for your wonderful review! We’re so pleased to hear you’re happy with the quality of your bottle and cup, and that everything arrived quickly, even with engraving. It’s especially great to know you’ve come back to place more orders, that really means a lot to us 😊 We’re also glad our team could help quickly and get everything sorted for you.
I loved my bottles
16 January 2026
Reply from Chilly's
Thank you so much for your review! We’re really glad to hear you’re loving your bottles 😊 We truly appreciate your support and hope you continue enjoying them!
Not durable
Dented in two places within days of use and scratches and paint peeling in lots of places. Did not do anything to it to make it that way.
29 April 2026
Unprompted review
Reply from Chilly's
Hello Phong,
Thank you for your review. We’re really sorry to hear that you’ve had this experience with your bottle. As no further details were included in your review, we’re unable to fully investigate what may have happened at this stage.
Dents, scratches, and paint damage would usually occur through impact or contact during use or transit, so we’d appreciate the opportunity to better understand this for you.
Please contact us directly at support@chillys.com with photos of the bottle and your order number, and our customer service team will be more than happy to look into this further and help.
Many thanks,
Julia
Easy peasy
Easy peasy. I order and pay and the item delivered quickly. Looks good but will leak if not upright
10 March 2026
Reply from Chilly's
Hi Jane, Thank you for your review! We’re really glad to hear your order arrived quickly and that you’re happy with how it looks, that’s always great to hear 😊
Just to mention, our Series 2 Coffee Cups are designed to be spill-proof rather than 100% leakproof, so they’re best kept upright when in use. We appreciate you highlighting this, as it’s helpful for other customers too.
Thanks again for your feedback, we really appreciate it!
Abyss 1 litr
Abyss 1 litr - The bottle leaks, there is no ergonomically designed grip and the straw is faulty in that only 2/3 of the bottle can be used. The small print even admits the design leaks, this is a fundamental flaw. Customer service want me take videos and photos to demonstrate the problem. I've seen this before, customer service get you to do all the leg work and do nothing at the end of it all. I have described the problem, that is sufficient. Provide a replacement please. At the moment this bottle is only fit for the bin. The real test is how customer service deals with an issue when something goes wrong. Chilly's score zero in this regard. I would note that you have already had the chance to resolve this but you won't. It's simple, I return the faulty bottle or part, you provide a replacement. Prolongation seems to be your modus operandi for customer service.
29 April 2026
Unprompted review
Reply from Chilly's
Hello there,
Thank you for taking the time to share your feedback, and we’re sorry to hear that your experience with the Abyss 1 Litre bottle has been disappointing. We understand how frustrating this must feel.
When our team requests photos or videos, it is simply to help us better understand the issue and make sure we can offer the best possible resolution as quickly as we can.
We’d really appreciate the opportunity to review this further for you, so if you’re able to share the requested details with our Customer Service team, they’ll do their best to help resolve this for you.
Kindest regards,
Kristine
Happy customer
The Chilly's bottles are so good my whole family are still using our original ones from years ago. One of the lids was a bit battered though, and the seal had been lost, so I ordered a replacement lid and some spare seals for the future. There was a choice of colour for the lids, so now that one won't be mixed up with all the other silver ones. Very happy with the service received.
1 April 2026
Reply from Chilly's
Hi Sue, thank you so much for your lovely review! It’s amazing to hear that your original bottles are still going strong after all these years, that’s exactly what we love to hear 😊 Great idea picking a different lid colour too, no more mix-ups! We’re really glad you’re happy with the service, and we truly appreciate your continued support.
Beautiful non leaking tropical trails bottle
I love Chilly’s bottles I think I already own 5 of them which my daughter tends to steal but she will not be stealing my liberty edition tropical trails one! I have never had a chilly’s bottle that leaked and I can safely say this one does not leak and I also purchased the flip top metal straw lid for when I’m out and about and this also does not leak!! And it’s beautiful and it makes me drink more because it’s a beautiful bottle! Did I mention how beautiful it is!? Well made bottle, easy to clean and it’s beautiful!
15 April 2026
Reply from Chilly's
Hi Katherine, thank you so much for your amazing review! We love hearing how much you’re enjoying your collection, and it sounds like the Liberty Tropical Trails bottle is definitely a keeper 😊 We’re so glad to hear it’s been leakproof for you and that you’re loving the flip top straw lid as well. And yes, we agree… it really is beautiful! Thanks again for your support, it truly means a lot 💛
Reply from Chilly's
Hi Jensen, thank you so much for your review! We’re really glad to hear you’re loving the products and that everything arrived quickly. We truly appreciate your continued support 😊
Fast service one of my items came…
Fast service one of my items came damaged no fuss just replaced it I always order from these
23 February 2026
Reply from Chilly's
Thank you so much for your review! We’re really glad to hear you’re happy with the service and that the issue was resolved quickly and smoothly. It means a lot that you continue to order from us, we truly appreciate your support 😊
Reply from Chilly's
Hi Ian, thank you so much for your review! We love hearing that everything arrived exactly as expected, especially as it was a gift, we hope it was well received 😊 Thanks again for taking the time to share your feedback!
Lovely design and secure closure
10 March 2026
Reply from Chilly's
Hi Lucia, thank you so much for your review! We’re really glad to hear you love the design and found the closure secure, that’s great to know 😊
We really appreciate you taking the time to share your feedback and hope you continue enjoying your Chilly’s product!
First of all the delivery was great
First of all the delivery was great, super fast. Probably because we paid good money for it. I realised that the new bottles was very plasticky, only the inside wall is stainless steel, the lid is all plastic which is no good when you want to reduce micro plastic intake. I also ordered a coffee cup, the new model, it was so hard to twist the top part to expose the hole that steam can be released or they call it a drinking hole. No information on their website about material components overall, they just say stainless steel wall, which is very limited info. messaged them to see if I can swap for something else and they responded quite quick and said no. So I arranged a return through their portal which is Evri.
Tracking says it’s been returned to their hub, it’s been 2 weeks now and I haven’t heard a peep. Tried to contact them again but no response this time, I’m surprised since they have been around for years and are a reputable company, in fact I still use one of their older bottles!
So just one of those who are quick to take your money but when it comes to refund they take 30 days apparently? I returned something else at the same time to a different retailer and have already got my refund when they received my parcel!
I regret going through their official site! Should have just got it off of Amazon! Easier return.
Oh and you pay for your own return, so you’d expect efficient refund! I don’t mind paying for the returns it’s when they take the biscuit and take ages to refund you your money!
I guess I will have to go through the bank!
13 April 2026
Reply from Chilly's
Hello Mams,
Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand how frustrating this must be, especially with the concerns around the product and the delay with your return and refund.
This is not the experience we want for our customers. Please be assured that our team is currently looking into this for you and working to get this resolved as quickly as possible.
We appreciate your patience and will be in touch with an update soon.
Kindest regards,
Kristine
Highly recommend great quality cups
Highly recommend great quality cups. Keep tea lovely hot robust nice size for a cuppa thx
13 April 2026
Reply from Chilly's
Hi Andrew, Thanks so much for the recommendation! We’re really glad you’re enjoying the quality and that your tea stays perfectly hot, sounds like the ideal cuppa ☕️ Appreciate you sharing this!
Reply from Chilly's
Thanks so much for your review! We’re really glad you love the product and the colour, great choice. 😄
Love Chilly products
Love Chilly products. Ordering and delivery was smooth and quick too.
19 January 2026
Reply from Chilly's
Hi Hazel, Thanks so much for your lovely feedback! We’re really glad to hear you love our products and that everything from ordering to delivery went smoothly. We appreciate you taking the time to share this. 💚
Chilli missed the head of the main…
Chilli missed the head of the main cub. so the birthday gift was kind of ruined. Emailed and message them on their website, no response, until the next day, when was told, they only monitor emailed and chats from 10-15:00. It would be great if that was shown on the website somewhere. New head was send and arrived two days later.
13 April 2026
Reply from Chilly's
Hello Mark,
Thank you for sharing your feedback. We’re really sorry to hear that this affected your birthday gift, we understand how disappointing that must have been.
We appreciate you highlighting your experience with our response times and website information, and we will be sure to pass this on to the relevant team.
Kindest regards,
Kristine
My order didn’t arrive
My order was due 17th April, and have still not received my item on 27th April.
13 April 2026
Reply from Chilly's
Hello Sharon,
Thank you for sharing your feedback. We’re really sorry to hear that your order has not arrived yet and understand how frustrating it is to be waiting past the expected delivery date.
We’d like to look into this for you as soon as possible. We will be reaching out to you directly to check on your order and help get this resolved.
Kindest regards,
Kristine
Great experience with Chilly’s customer…
Great experience with Chilly’s customer support. Although my Series 2 cup is discontinued, Francesca was very helpful in confirming lid compatibility and explaining the issue clearly. When I mentioned a leak, she kindly offered a replacement lid as a goodwill gesture, which I really appreciated.
Friendly, efficient service and a great example of going the extra mile. Thank you!
27 April 2026
Unprompted review
Reply from Chilly's
Hi Mateo, Thanks so much for your kind words! We're really glad we could help and get things sorted for you. We truly appreciate you taking the time to share your experience! ✨
Expensive but quality products
Expensive but quality products. I’ve dropped my water bottle 20 times. Dinted but still in working order.
8 December 2025
Reply from Chilly's
Hello Lizzy,
Thanks for your feedback! It is great to hear your bottle has held up so well, even after being dropped a few times. That kind of durability is exactly what we aim for.
If you ever need any help or support in the future, please feel free to reach out.
Kindest regards,
Kristine
Another couple of items to add to those…
Another couple of items to add to those purchased previously, that is testimony in its self.
10 April 2026
Reply from Chilly's
Hello Michael,
Thanks for leaving a review! It is always lovely to hear when customers come back for more, it really means a lot to us.
If there is anything we can help you with in the future, we would be more than happy to assist.
Kindest regards,
Kristine
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