China Highlights Train Ticket Service Reviews 

1,644
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast response times and the incredibly helpful staff members who make booking train travel smooth, easy, and completely straightforward. Travelers deeply appreciate the prompt communication, efficient processes, and proactive solutions constantly provided when arranging complex holiday itineraries from overseas locations. People consistently highlight how seamless the entire reservation experience feels from start to finish, ensuring complete peace of mind. Some reviewers were not happy with ticket availability issues, noting that certain requested premium classes were sold out or required alternative arrangements during peak holiday seasons.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting prompt communication and efficient booking... See more

Booking process

Customers had positive experiences with booking process, highlighting how simple, quick, and easy to navigate... See more

Staff

Clients share positive opinions on staff, noting that team members are exceptionally helpful, professional,... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is consistently smooth,... See more

Holidays

Users describe positive interactions with holidays, highlighting how helpful the service is for planning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect way to book china train tickets in advance (more than two weeks) for foreigners. Good service. If the desired train becomes unavailable, they propose an alternative. We had to face high... See more

Rated 5 out of 5 stars

We traveled during high season in China (National Day vacation week), and the agency helped us to get the tickets we wanted. In those cases where the tickets sold out too quickly, they helped us get a... See more

Rated 5 out of 5 stars

Excellent booking and communication with China Highlights made booking our train travel a breeze. Getting seats on the fastest trains is a very competitive process, with 1st class seats selling o... See more

Rated 5 out of 5 stars

Although I don’t like the china system of not being able to book more then 2 weeks in advance. Annie at China highlights was a superstar! Some of the tickets we wanted (even though organised months... See more


Company details

  1. Railway ticket agent

Information provided by various external sources

Book your train tickets in China by following a few simple steps. Let us help you make your booking hassle-free


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,644)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

The site was very easy to use and the service from Trent was excellent. He communicated well through the whole process. I was able to get all 5 tickets and it made my holiday stress free.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous! My agent was Fabio.He kept me informed about when tickets will be available.Was super prompt with answers to my questions.
I was worried that the typhoon in HK might cancel my train and Fabio kept me informed at all times.He also explained other options.I will use this service again!

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Train booking service

They are really helpful with everything. Booked my tickets and issued them in time. I would highly recommend them while booking trains in China.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

China Highlights great company

We used China Highlights Train Ticket Service to purchase the tickets we needed for our domestic travel during our trip to China. Excellent service and excellent customer support; I highly recommend them.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Highly recommended!
Response was fast from the staff- Trent who was able to help us booked 1st class & even business class seats for the train trips!

Do use this website to book intercity trains when travelling in China.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended service

Highly recommended service. We had to change some trains and the team was very helpful and kind. If the trains were full, they offered many alternatives or even the refund. Customer service used to answer in short time.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Superior service.

China Highlights supplied a superior service, special mention for Annie who was always helpful and knowledgeable.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we had to change the train tickets 2 times for personal reasons and the team was very helpfull and reactive to all our requests. Made our trip to China do much easier.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude to Annie for her outstanding support and dedication throughout the entire booking process. From the very beginning, she has shown great professionalism, patience, and commitment, helping me with every detail of my trip. Her communication has been clear, timely, and efficient, which gave me a lot of confidence and peace of mind.

Without a doubt, professionals like Annie make a real difference in customer service. If there is any way to leave formal feedback or share my experience with her supervisors, I will gladly do so. She truly deserves recognition for her excellent work.

Thank you again, Annie.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience!

Tickets were booked in April for first week of September departure. There will be emails sent to acknowledge the booking and disclaimer that the tickets will only be available and confirmed 15 days before departure. We were notified in end-August that the tickets were confirmed. On departure day, we confirmed again with the train reception desk if tickets were valid and all was a breeze after; just had to present valid passport to the train attendant before boarding.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent booking service

Excellent booking service! So easy and very good communication. I highly recommend using china highlights to book any train tickets for china. And I will definitely use again.

3 September 2025
Unprompted review

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