China Presentations Reviews 

126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that ordering online is smooth and easy, pointing out that items arrive very quickly and in perfect condition. Buyers are especially impressed by the extremely thorough and secure packaging, which reliably protects fragile china pieces throughout the entire transit process. Many people also appreciate the responsive customer support and clear communication provided when they need assistance with their purchases. Some reviewers were not happy with the external courier handling, mentioning that delivery drivers occasionally left fragile parcels unattended right at the doorstep or that some shipments experienced unexpected delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive safely and match... See more

Order

People report positive experiences with order, highlighting seamless and fast purchasing processes along with... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are accurately described, brand... See more

Service

Users describe positive interactions with service, consistently noting excellent experiences as usual.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service as always. This was one replacement plate for a set of crockery I bought from China Presentations a while ago. Well packed, delivered as arranged. Royal Mail seem to have picked u... See more

Rated 5 out of 5 stars

I was looking to replace three damaged Wedgwood saucers which are now discontinued. I found identical replacements at China Presentations. They had 75% off so were an amazing price(£3 each). All sauce... See more

Rated 5 out of 5 stars

Everything about my order was seamless, and my prior enquiries by email were addressed promptly, professionally and exceptional courtesy. My order arrived within a week, and I am very pleased... See more

Rated 5 out of 5 stars

Very impressed with the prompt delivery of four perfect china saucers to replace broken ones from my elderly parents much loved service. They even combined two separate orders so we only paid one po... See more


Company details

  1. #54 of 137 best companies in Kitchen supply shop
  2. #9 of 11 best companies in Chinaware shop
  3. #27 of 95 best companies in Kitchenware Shop
  4. #4 of 8 best companies in Cutlery Shop
  5. #92 of 242 best companies in Homewares Shop

Written by the company

China Presentations is an independent retailer of China, Crystal, Cutlery and Giftware established in 1962. We are a family run business in our third generation. With our large, impressive showroom customers come from all over the world to buy from the huge array of china and crystal.


Contact info

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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4.8

All reviews

(126)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First purchase experience from a new customer

My ordered item was delivered very quickly and very well packaged for items that are china. Initially it turned out that I ordered the wrong item (my own fault) so had to return for a refund. Had an email from them to confirm receipt of return and refund processed. Very good customer service.

8 February 2026
Rated 5 out of 5 stars

My order was delivered promptly and…

My order was delivered promptly and efficiently. The parcel was very well wrapped and all the crockery arrived safely and correctly.
I was phoned up to chat about my order with suggestions for other ways in which I might buy what I wanted. Although I didn’t choose to do this it was thoughtful and helpful.

5 February 2026
Rated 3 out of 5 stars

The good arrived intact - but.......

The good arrived intact, but the outer packaging was all but destroyed. The driver was most perturbed when he asked "what is in it" "China" I replied. I had, at his request, to unpack and check, in the dark on a cold winter night.

Outer packaging needs to be more robust.

Regards
Guy Wilson

28 January 2026
Rated 4 out of 5 stars

The dishes arrived well packaged and…

The dishes arrived well packaged and just as I ordered. The delivery was a week later than stated. Weather may have affected shipping although this was not indicated by FedEx. My package toured around the US before arriving in the major Canadian city where I live. Surely FedEx has a more direct route.

22 January 2026
Rated 5 out of 5 stars

Excellent Service

Everything about my order was seamless, and my prior enquiries by email were addressed promptly, professionally and exceptional courtesy.

My order arrived within a week, and I am very pleased with my purchase.

I would highly recommend China Presenations.

M Bolger
(Republic of Ireland)

10 October 2025
Rated 5 out of 5 stars

Very impressed

Very impressed with the prompt delivery of four perfect china saucers to replace broken ones from my elderly parents much loved service. They even combined two separate orders so we only paid one postage cost. My parents were absolutely delighted.

23 December 2025

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