Chipolo Reviews 

501
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers had a great experience with this company. Customers consistently praise the outstanding and efficient customer service, highlighting quick responses, helpful assistance, and the company's readiness to provide replacements under warranty. Many people find the products effective for tracking belongings, noting their ease of use, simple setup, and reliable performance when needed. However, some customers noted inconsistencies with product quality, experiencing issues like devices failing to work, batteries draining prematurely, or specific features not performing reliably. A few reviewers also reported products being defective upon arrival or challenging to set up, leading to frustration.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction, noting that the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the speed and efficiency of the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers reporting issues such as batteries draining... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of setup and... See more

Service

Customers had positive experiences with service, often highlighting the quick and speedy responses from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased as a present for someone who loses stuff, and another for myself. Once set up, it works really well - finding phone, or finding the card (in your wallet or elsewhere). Set up was easy, but I... See more

Rated 5 out of 5 stars

I've had a chipolo card in my wallet for nearly 2 years. Anytime I've needed it, it's worked. Customer support responded within 24 hours when I reached out because it had died from being run over by... See more

Rated 5 out of 5 stars

Outstanding customer service!! I orderd a Chipolo tracker for my Wallet but found out my old one might be rechargeable. I contacted Chipolo via e-mail and got in touch with Edina. She was v... See more

Rated 5 out of 5 stars

What a great and smooth customer service by chat! I've been using Chipolo since the day I got 1 with a new Mercedes, and I've been buying them since 2015. Never had any problems with any of my Chipolo... See more


Company details

  1. Electronics Company
  2. Electronics manufacturer

Written by the company

Chipolo helps you live your life to the fullest by keeping track of your essentials with ease. Our tracking tags combine a signature minimalist and colorful design with a perfect balance of price and powerful features. Chipolo trackers are universally compatible with Apple Find My or Find Hub on Android and offer extra features, like Call Your Phone, in the Chipolo companion app. Made sustainably from recycled materials, our finders feature replaceable or rechargeable batteries and come in paper-only packaging. They’re made locally in Europe, Slovenia.


Contact info

4.2

Great

TrustScore 4 out of 5

501 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(501)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

Service as it should be :)

Received an official email to say my Chipolo card's battery was about to run out - one week later it did. I placed an order via the email using my discount code, which was promised when I purchased the original card. New card came within days with an envelope to recycle the old one - happy days. Twice my Chipolo card has helped me locate my wallet when I have misplaced it so I'm happy knowing all is good again. Mine fits perfectly in the outside leather pocket of a 'Secrid" Wallet.

30 April 2026
Rated 5 out of 5 stars

I have two chipolo loops and two cards…

I have two chipolo loops and two cards .
I couldn't recommend them enough .
Have you ever misplaced your keys or your phone when running late? This takes the anguish away by just calling one from the other .
I even tracked my bag back to a bar vis my phone.
Their customer service is second to none as well .
I had an issue with a card which they resolved very quickly.
Thank you Chipolo team !

30 April 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, made things right during a shipping mishap without hesitation. Their website's checkout form ushers you through a little too quickly to catch mistakes. Product works well, and having the keyring hole built in is very convenient. They advertise a remote shutter feature, but this only works in their camera app. Walk-away alerts are timely and consistent.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Only very limited waterproof ;-(

Only very limited waterproof ;-(
Chipolo contacted me promptly and offered me a replacement, so I'm changing my review ;-) I received a replacement Chipolo today, super fast support, thank you :-)

27 April 2026
Unprompted review
Chipolo logo

Reply from Chipolo

Hi Udo, thank you for your feedback.

Our new Chipolo LOOP model is waterproof and dust-tight with an IP67 rating. Please note that our other Chipolo models are not waterproof.

Please reach out to us via help@chipolo.net, so we can assist you further.

We're looking forward to your message.

Kind regards,
Chipolo Support Team

Rated 5 out of 5 stars

VERY satisfied customer!

The speaker on my Chipolo wallet tracker failed. I contacted the company, and just days later, a brand new wallet tracker had been delivered to me. VERY satisfied customer.

13 April 2026
Unprompted review
Rated 3 out of 5 stars

App is clunky and often fails to…

App is clunky and often fails to recognise new chipolos. Very frustrsting to use. Especially when compared to the Apple app.

31 March 2026
Chipolo logo

Reply from Chipolo

Hi there, thank you for your review.

We're sorry to hear the pairing process was frustrating.

To help get this sorted out, we have just reached out to you via email. We're looking forward to your response.

Best regards,
Chipolo Support Team

Rated 5 out of 5 stars

4 trackers ordered, only 3 working, bit all sorted by great customer service

4 trackers ordered, but only 3 have actually connected to my phone. Tried a full factory reset on the 4th but no joy - it seems I've got a dud....

Edit - Chipolo Customer services have been great and have dispatched a replacement for my dud tracker, so happy to report that all is well and star rating has been amended accordingly

27 March 2026
Chipolo logo

Reply from Chipolo

Hi Dan, thank you for your feedback.

We're sorry to hear you've had trouble pairing one of your Chipolos.

We've just sent you an email so we can troubleshoot this together and find a solution. We look forward to hearing from you.

Kind regards,
Chipolo Support Team

Rated 5 out of 5 stars

My Chipolo card battery started to show…

My Chipolo card battery started to show a definite drop in battery levels after a short time. It was replaced pretty much immediately. Nina, arranged for a replacement very quickly. And thank you for that Nina. My experience was a 100% satisfaction level and I could not ask for a better result

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Chipolo One Point

Bought Chipolo One Point. They work well but I find the build not quite sturdy enough to use as keyring. After about 1 year, both chipolo stopped making sound. However, customer service is excellent and replaced them.

3 April 2026
Unprompted review
Rated 3 out of 5 stars

Bought two for my parents and one would…

Bought two for my parents and one would not install onto my mums phone.

25 March 2026
Chipolo logo

Reply from Chipolo

Hello Rachel

Please reach out to us via help@chipolo.net, so we can troubleshoot the issue and find a solution.

Best regards,
Chipolo Support Team

Rated 5 out of 5 stars

I use chipolo cards for my wallets and…

I use chipolo cards for my wallets and am impressed with their Apple Find My integration. Chipolo has a 2 year warranty, and when I had an issue with one of the cards, their support team gave great quick help, and I had a replacement card 2 days after I reached out to support.

26 March 2026
Unprompted review

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