The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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See what reviewers are saying
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
Company replied
Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super chic and trendy!
Easy to navigate the website. Fast checkout and fast delivery. I love the dresses I’ve bought from Chiquelle! Super chic and trendy!
23 February 2022
Reply from CHIQUELLE.COM
Hi AC,
Thank you for taking the time to write us a review.
Your review makes us super happy! We hope your new Chiquelle items brings you lots of joy 🌸
Wishing you a nice day,
Chiquelle.com
Never answered my mails
Never answered my mail ( I wrote them three times). I had a problem returning my package and asked for help. Now I had to keep my goods and money is wasted.
22 February 2022
Reply from CHIQUELLE.COM
Hi Marie,
Thank you for taking the time to write us a review.
We're sorry to hear about your experience and would love to help you!
We have emailed you today to find a solution ❤
Wishing you a nice day,
Chiquelle.com
I am glad
I am glad nice products good quality and good service
go strong
Chiquelle
mascha the netherlands
17 February 2022
Reply from CHIQUELLE.COM
Hi Mascha,
Thank you for taking the time to write us a review.
We are so happy to hear about your Chiquelle experience and hope to see you back soon!❤
Wishing you a nice day,
Chiquelle.com
perfect service
12 February 2022
Reply from CHIQUELLE.COM
Hi Mascha,
Thank you for taking the time to write us a review.
We are so happy to hear that you appreciate our service! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
I like it so much
4 February 2022
Reply from CHIQUELLE.COM
Hi Shani,
Thank you for taking the time to write us a review.
We're happy to hear! We hope the dress will bring you lots of joy 🌸
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi there,
Thank you for taking the time to write us a review.
We're so happy to hear about your Chiquelle experience! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Amazing clothes and fast delivery:)
14 January 2022
Reply from CHIQUELLE.COM
Hi Alva,
Thank you for taking the time to write us a review.
Your review makes us so happy! ❤
Wishing you a nice day,
Chiquelle.com
No reply and still waiting for refund
I wish I had read these reviews before shopping from this website. I bought here for the first time, returned it and have not gotten a refund. Their customer service team does not reply in 48hrs as stated or does not reply at all! I received two replies with no solution and did not hear from them again and no refund. After reading many other bad reviews on here, this seems to be a common practice + too much hassle for a product I do not have.
Hice una compra por primera vez en este sitio y al regresar el producto y solicitar el reembolso la empresa respondió una-dos veces sin solución a mi caso y aún sin reembolso. No recomiendo comprar en este sitio, evítense la molestia y el perder su tiempo.
13 January 2022
Unprompted review
Reply from CHIQUELLE.COM
Hi Elizabeth,
Thank you for taking the time to write us a review.
We are so sorry to hear about your experience - this is not the Chiquelle experience we want for you.
Following the Holidays, we have been receiving a lot more emails than we usually do, which is why it took longer than normal for you to hear back from us.
Of course you will receive a refund for the items you sent back ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Lala,
Thank you for taking the time to write us a review.
We're so happy to hear! Thank you for shopping with us ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Sonja,
Thank you for your review.
We are sorry to hear about your experience. We'd love to get additional feedback from you and have reached out by email today ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Biljana,
Thank you for your review.
We are sorry to hear you're not satisfied with your Chiquelle order. We'd love to learn more and find a solution for you. Customer Care has reached out to you today ❤
Wishing you a nice day,
Chiquelle.com
The best customer service
The best customer service I have ever experienced! Truly helpful and quick and clothes is of course great.
27 December 2021
Reply from CHIQUELLE.COM
Hi Michaela,
Thank you so much for your kind words.
It makes us super happy to hear about your Customer Care experience. We'll make sure to pass it on to the team ❤
Wishing you a nice day and a Happy New Year,
Chiquelle.com
Super quick delivery
Super quick delivery, just love their style and items are in perfect condition.
17 December 2021
Reply from CHIQUELLE.COM
Hi Silvia,
Thank you for your review.
We are so happy to hear about your Chiquelle experience ❤
Wishing you a nice day,
Chiquelle.com
Great quality and fast delivery
4 December 2021
Reply from CHIQUELLE.COM
Hi Heidi,
Thank you for your review.
We are so happy to hear about your Chiquelle experience ❤
Wishing you a nice day,
Chiquelle.com
I very much like Chiquelle shop
I very much like Chiquelle shop. When I first discovered it, i didn't think much of it, but after my first order my mind was changed. Good quality and reasonable prices. And I LOVE the discounts they do on their website. These deals are awsome plus I can get my order in super fast!
29 November 2021
Reply from CHIQUELLE.COM
Hi Janika,
Thank you for your review.
We are so happy to hear about your Chiquelle experience! Thank you for being our customer❤
Reply from CHIQUELLE.COM
Hi Arjan,
Thank you for taking the time to write us a review.
We are so happy to hear that you appreciate our service. Happy to help! ❤
Wishing you a great weekend,
Chiquelle.com
Never received my package
22 November 2021
Reply from CHIQUELLE.COM
Hi Sabine,
Thank you for your review.
We are so sorry about your order not being delivered as expected. Customer Care has provided you with more information about your order and refund by email today, and we hope you're happy with the solution ❤
Wishing you a nice day,
Chiquelle.com
Fast delivery and amazing clothes
Fast delivery
Easy to track
Clothes are exactly what you expect!
9 November 2021
Reply from CHIQUELLE.COM
Hi Nina,
Thank you for taking the time to write us a review!
We are so happy to hear about your experience. We hope to see you back soon ❤
Wishing you a nice day,
Chiquelle.com
God passform
Fin bukse. Bra passform. Minus for manglende knapp på ene buksen, og kvaliteten på buksene var midt på tre.
8 November 2021
Reply from CHIQUELLE.COM
Hi,
Thank you for taking the time to write us a review.
We're so sorry to hear that the pants was missing a button! We'd love to make it right. We have reached out to you by email today to find a solution you're happy with ❤
Wishing you a nice day,
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Kristine,
Thank you for taking the time to write us a review.
We're happy to hear about your Chiquelle experience! Currently we do charge a return fee, but we know free returns are highly requested and hope to be able to offer it in the future ❤
Wishing you a nice day,
Chiquelle.com
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