The shipping time was great. However the price / quality ratio of the product is lacking. The material felt cheaper in person than on the photos, the cut is also not very flattering (it bulges at the... See more
Company replied
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See what reviewers are saying
I ordered two items from Chiquelle in June 2023. When the items arrived, they didn't fit right, so I returned them. I received confirmation that they had got my items back. It has been over three... See more
Really good shopping here once more with such good collection. Quality of material is improving. Only the prices are quite comparable to bigger clothing brand so the tendency is not to buy here
Company replied
I normally loved the quality of the clothes from chiquelle, but my last two orders were dissapointing. Quality wasn't worth the money even though they're asking way more money than years ago. Especial... See more
Company replied
Company details
About CHIQUELLE.COM
Written by the company
Chiquelle.com (Chiquelle AB - Org. 556889-8992) is a Swedish brand selling clothes, bags and accessories for young and fashionable women. Chiquelle started in Sweden (Stockholm) and Europe in 2012 and directly expanded to United States and countries worldwide as well. Today we are proud of being one of the fastest growing online fashion stores in Sweden and the Nordic countries and we ship to more than 70 countries worldwide. Chiquelle's Headquarters in Stockholm is: ''a luxury fashion world behind the scene's''.
Our goal is to inspire women/girls with offering the latest trends and unique products.
During daily updates on Instagram we engage and inspire our customers, which nowadays have become our fans. A reason why our customers become to be fans is our highly focus on Customer Service. Our goal, every day to every customer, is that all people should left the conversation with a smile. We are working on daily basis to offer an excellent Customer Service in email, chat and our social media channels.
We are proud to tell you that Chiquelle is a six-times awards-winner and won the biggest International E-commerce Award in Barcelona as well (June 2017). Furthermore we won ”Newcomer of the Year” and ”Mobile experience of the Year” at Jetshop Awards 2015 and ”The rising star” at the international ecommerce event Nordic Commerce Summit 2015. In 2017 we won two more awards: ’E-commerce Store of the Year’' and ‘'Design of The Year’’ at SEBC, Scandinavia's biggest e-commerce event.
“Chiquelle.com is an online shopping destination that you need to bookmark and visit again and again.”
Contact info
2.7
Poor
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rask levering
21 October 2021
Reply from CHIQUELLE.COM
Hi Cecilie,
Thank you for taking the time to write us a review, and thank you for the five stars!
We are so happy to hear you're happy with your Chiquelle experience and the delivery❤
Wishing you a great weekend,
Chiquelle.com
I love the top that I ordered
I love the top that I ordered. Fits me well, classy yet sexy.
15 October 2021
Reply from CHIQUELLE.COM
Hi Janice,
Thank you for writing us a review. It makes us so happy! ❤
Wishing you a nice day,
Chiquelle.com
Great help from support!
6 October 2021
Reply from CHIQUELLE.COM
Hi Louise,
Thank you for your review.
We're so happy to hear your appreciation for our service. We'll make sure to share your review with our Customer Care team ❤
Wishing you a nice day!
Chiquelle.com
Very expensive to return. Very small fit
Ordered from the US. And on the website it says orders from the US are 9.95 to ship back however i emailed and they said I have to pay for shipping which is like 100USD. The pants were very small compared to the size guide. Unfortunate. I won’t be ordering again
16 September 2021
Reply from CHIQUELLE.COM
Hi Morgan,
Thank you for your review. We are sorry to hear the items didn't fit as expected. The information on our website states that US orders do not have a return label included, and that you are responsible for returning the order with the carrier of your choice. The 9.95 is the return handling fee. We appreciate your feedback and will review how we can make this information clearer online.
Wishing you a nice day,
Chiquelle.com
The jeans were a much much tighter fit…
The jeans were a much much tighter fit than I thought. I got a size 38, They are stretchy but still fit very tight to my legs. They are super cute just maybe not my style fit wise
9 September 2021
Reply from CHIQUELLE.COM
Hi Cori,
Thank you for taking the time to write us a review.
Jeans usually stretch over time with wear and washing, which might be good to consider when trying on a fresh pair. In case you decide to return the jeans, we hope you'll find other fall favourites from our new collection ❤
Wishing you a nice day,
Chiquelle.com
Beautiful clothes
Beautiful clothes of great quality! The material and the fit is perfect.
Sometimes it can be a bit see-through
31 August 2021
Reply from CHIQUELLE.COM
Hi Angie,
Thank you for taking the time to write us a review. We're so happy to hear you like your new Chiquelle items ❤
Wishing you a nice day,
Chiquelle.com
Update on my last post
Update on my last post: i sent in a email over a week ago and i still haven’t gotten a response.
They Say they will respond in 48 hours…That’s a lie.
Anyways here is the original post:
I orded a pair of shorts in size 34. When i recived them, they has sent me a pair of 36. The tag and even the plastic bag they sent them in clearly said 36.
I looked on the site to solve the problem myself and re-order the size 34. But now the whole style is out of stock.
I have emailed them but they haven’t responded.
But even if they do i don’t see how they will solve my problem? The style is clearly out of stock.
I feel so disappointed..
And also; When I return these I will also have to pay a return fee of 49 kr.
(Ordernumber: 687302)
25 July 2021
Unprompted review
Reply from CHIQUELLE.COM
Hi Eve,
Thank you for your review.
We are sorry to hear that. We can see that our colleague has contacted you about your errand and offered you a refund for the shorts. You are welcome to answer the email from us and we would love to solve this matter for you. ❤
Wishing you a lovely day,
Chiquelle.com
The clothes at chiquelle are pretty but…
The clothes at chiquelle are very pretty! Loving the dresses and top I ordered. I Took a star away because as pretty as the clothes are, they should have more available sizes. Im size 34-36 (or XS-S) but most of the dresses are either one size or have size S as the smallest size. And they are kind of big for me. Another one, is that my order took over a week before they arrived. However, I sent a mail to the customer service to follow up my order when they didn’t arrive as they were suppose to, and they replied quite fast and took care it right away.
22 July 2021
Reply from CHIQUELLE.COM
Hi Ma Janice,
Thank you for your review! We're happy to hear you like your new Chiquelle items and appreciate your feedback ❤
Wishing you a nice day,
Chiquelle.com
Love the items
14 July 2021
Reply from CHIQUELLE.COM
Hi Vale,
Thank you for taking the time to write us a review. Makes our day! ❤
Wishing you a nice day,
Chiquelle.com
The best service I have received from…
The best service I have received from an all digital clothing store!
6 July 2021
Reply from CHIQUELLE.COM
Hi Birgitte,
Wow, what a review! It makes us so happy. We'll make sure to pass on your kind words to our Customer Care superstars. Thank you! ❤
Wishing you a nice day,
Chiquelle.com
Lang ventetid
Nesten 3 uker har gått, og på sporingen står det fremdeles «We have received notification about the shipment, currently located at the sender or on its way to Bring's terminal». Synd det tar så lang tid i og med at på nettsiden står det at det skal ta 2-5 virkedager.
27 June 2021
Reply from CHIQUELLE.COM
Hi Anna,
Thank you for your review.
We're so sorry to hear about the delay, we know you're looking forward to your new Chiquelle items!
The message you included indicates that your order has been sent from our warehouse but for some reason it has not been updated since. We'd be happy to help you look into this. Customer Care has emailed you to help you ❤
Wishing you a nice day,
Chiquelle.com
Izabella helped me with my matter…
Izabella helped me with my matter smoothly and fairly. I will shop from them again.:)
22 June 2021
Unprompted review
Reply from CHIQUELLE.COM
Hi Madeleine,
Thank you so much for your review! It makes us so happy. We'll make sure to pass on your kind words to Izabella, too ❤
Have a great day!
Chiquelle.com
Reply from CHIQUELLE.COM
Hi Vanessa,
Thank you for your review. It makes us so happy<3
Wishing you a great day,
Chiquelle.com
Very clear communication
Very clear communication, easy to order and product came in perfectly on time
13 May 2021
Probably the best fitting jeans i've…
Probably the best fitting jeans i've ever tried before.
I really enjoyed the whole shopping experience, from the time i made the payment until i received the shipment.
Fast shipping, good price, everything perfect!
12 May 2021
Unprompted review
Surprised with how good the quality is
Surprised with how good the quality is! Shipping was also fast.
10 May 2021
Not shopping there again
Ok customer service.
Recieved a very tiny O/S dress.
Which also was dirty.
Takes way too long to do a refund.
24 March 2021
Unprompted review
VERY VERY bad
VERY VERY bad. I send a skirt back and I never got a confirmation of my returning neither my money back. It's a big scam. The even don't answer their customer support mails. I'm truly disappointed. Loss of money, not worth the quality or treatment.
22 March 2021
Unprompted review
Reply from CHIQUELLE.COM
Hi Lorraine,
Thank you for taking the time to write us a review.
We're so sorry to hear about your return and we'd love to correct it. All returned orders are refunded within a few days of us handling them, and we want to make sure you receive yours, too. We haven't been able to track your order or find your contact details from this review to reach out to you. Please send a new email to our Customer Care department using the contact form online and we'll make sure to resolve your issue <3
Wishing you a nice day Lorraine,
Chiquelle.com
Returned my order and havent heard…
Returned my order and havent heard anything from you in weeks! Return my money asap, thanks!
26 February 2021
Unprompted review
Reply from CHIQUELLE.COM
Hi Emma Caroline,
Thank you for your review.
We're sorry to hear about the wait. We'd be happy to help you but can't find your email address or order number in the review. Please get back to our Customer Care team and we'll look into your return<3
Wishing you a nice day,
Chiquelle.com
My order 600617 has not arrived yet.
My order 600617 has not arrived yet.. its been over 2 weeks... I paid 59kr for delivery 2-5 Workdays... On your page you also say that delivery is on schedule.. Also sent a message to «kundeservice» and got a Mail saying my Mail couldn’t be sent..
17 January 2021
Reply from CHIQUELLE.COM
Hi Lina,
Thank you for your review.
We're sorry to hear your order was delayed. Some orders sent around New Years were unfortunately affected by a delay with the carrier. It is resolved now and we apologize for the extra wait. We also see that you have been in contact with Customer Care and hope you are happy with the solution<3
Chiquelle.com
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