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chocobux.com Reviews 164

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TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

I had a problem with the chocobux site and complained via email to the Escalation Team and my complaint was dealt with very promptly and I had previously left a very bad review and now realise that I... See more

Rated 5 out of 5 stars

What made my experience great is the the company still reached out to me concerning my membership. What the company did well is that they were ready to do refunds on membership payments

Rated 3 out of 5 stars

Some of the products are good, those I wanted were not available and will no line of sight as to when they will be made available. It’s disappointing but hoping they can stock better going forw... See more

Rated 4 out of 5 stars

I don’t know how they have got my bank details or who they are but they have taken two amounts out of my bank. I am currently disputing this with my bank to try and get the monies back. Edited/upda... See more

Contact info

4.1

Great

TrustScore 4 out of 5

164 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I had a problem with the chocobux site…

I had a problem with the chocobux site and complained via email to the Escalation Team and my complaint was dealt with very promptly and I had previously left a very bad review and now realise that I was too hasty in my bad review. Thank you Lena and the Escalation Team for your help.

29 March 2024
Unprompted review
Rated 4 out of 5 stars

I don’t know how they have got my bank…

I don’t know how they have got my bank details or who they are but they have taken two amounts out of my bank. I am currently disputing this with my bank to try and get the monies back.
Edited/updated 28.03.24 - now rectified, chocobux have been in touch and have explained that I have accidentally signed up with them, by whatever means, I honestly do not know how, but I was in Spain travelling at the time. Chocobux have kindly explained that I can have a refund, and I would say this has now resolved the issue. Many thanks & sorry for the confusion.
BR Chris.

19 February 2024
Unprompted review
Rated 4 out of 5 stars

Small print is important

After initial disappointment with the misleading advert, the company has reach out with explanation and resolved the problem.

9 December 2023
Unprompted review
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