Chocolate Trading Company Reviews 19,001

3 bars of chocolate, very carefully packaged.

Excellent service and the most delicious chocolate and impressive presentation. Hard to see how it could be better!

I can’t express an opinion on the chocolates as they were a present for my daughter but the delivery was excellent. I ordered them on a Tuesday and they were delivered the next day.

I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas.
The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just take bites!
And the Dark Ganaches were presented in order of cocoa percentage: 72% - 85% - 99%
I'd never encountered 99% cocoa anywhere, but an intense, dark chocolate aroma escaped as the box was opened and the rich taste of all three was unbelieveable! I shall definitely look for them again for next Christmas.

i’m so happy to get this chocolate

Recent order of Zotter Advent Calendars.
Excellent website featuring many unusual and 'difficult to find elsewhere' brands of chocolate. Prompt, reliable service with items securely packaged. Highly recommended.

Such a short use by date.....not impressed....probably think twice about using again.

The chocolate bars are delicious and arrived in excellent time and condition. The entire process was easy and efficient and there are no problems to report.

Fast delivery and great product. Top notch!

It seems Chocolate Trading Co expect their customers to sit at home for days on end waiting for parcels, and if their chosen courier fails to deliver, that’s simply “not their problem”. I understand that things can go wrong with third-party delivery partners, but product quality and reliable delivery are part of the selling process. If a company can’t hold its partners accountable, it can’t properly manage customer expectations either.

What disappointed me most was the attitude from customer service. While they replied, the tone felt defensive and vaguely annoyed that I’d even dared to complain about repeated delivery problems. There was no real apology, no gesture of goodwill, no attempt to make the situation easier – just long, empty messages pointing me back to the courier’s tracking page. It was very clear they weren’t worried about losing me as a customer.

I’ve taken my business elsewhere to a company with more polite, solution-oriented customer service. Special mention to Jonathan, who certainly knows how to write lengthy but ultimately meaningless responses.

It would have been excellent but so much out of stock, they should be aware this happens near Christmas and account for it, have never had this issue in the the past, but something worth thinking about.

Very good quality products. It was supposed to be next day delivery on a Friday. The delivery company then said that they would deliver on Monday but in the end, it was delivered on Saturday. It would be good to have better notice

Despite the chocolate being high quality it has not been sweetened at all. I find this quite difficult to eat therefore have been looking for recipes in how to use it.
As it is gluten free it would be fabulous if this could be used.

Very nice presentation. I'm sure she'll enjoy the chocolates. Birthday tomorrow Monday

I ordered
You delivered
Brilliant Product
Very Happy ‘friend’ Recipient
Thank You

Very prompt delivery and a very good quality product.I have used this company before and never been disappointed with their products or customer care. Now to get on with the chocolate making.
Many thanks to the Chocolate Trading Company.

The chocolate is fabulous, even the one I thought might be strange but I had to try it (olive and lemon) was so amazing, I will buy them all again. They came quickly and were packed nicely.

Great, fast delivery, eco ‘wotsits’ for packaging, exactly as advertised. Thank you.

Don't buy from these scammers. The customer service representative (Jonathan) replied to my delivery enquiry saying there was a Saturday delivery option, I placed the order and sent an email to confirm the Saturday delivery and then he replied saying that Saturday delivery was more expensive and that he couldn't update the order. Disgusting customer service. I want to cancel and receive a refund. There is no cancel option on the site. I sent an email canceling. No reply. Paid with PayPal. Opened a dispute. ... WARNING: Foul service from these dimwits. Their foul service deserves to be met with foul language. Made me waste hours for nothing without apologizing for their stupidity and my time is money. Buy from Amelie Chocolat, excellent service. Or from Maison Samadi, also excellent service (and top class). Or from Audrey's, also excellent service. Chocolate Trading Company = disrespectful, disreputable, and exasperating . But if you prefer to buy from these low class illiterates, be my guest. Just go ahead and feed mediocrity.