I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas. The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just tak... See more
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Review summary
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Reviews shaping this summary
Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more
The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more
I’ve always been confident using the Chocolate Trading Company. They have a good range of products and great customer service. My item arrived in good condition and in plenty of time. I have no hesita... See more
Company details
- #7 of 43 best companies in Sweet shop
- #105 of 372 best companies in Gift shop
Information provided by various external sources
Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.
Free Gift Message
Include a Free Chocolate Gift Message with Every Order
Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.
Contact info
The Old School, Byrons Street, Macclesfield, United Kingdom
- 01625 508224
- enquiries@chocolatetradingco.com
- chocolatetradingco.com
4.8
Excellent
19K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great
Always happy with my purchases from this company. Chocolate of very high quality and fantastic speedy service.
6 November 2025
Really helpful and great service.
14 April 2025
Phoning was a problem!
Ordering was fairly simple as I have used the website for a number of years.
I had a query about the round truffle cases and rang the number a number to the company but there was no reply and in the end pressed 1 for a return call but no call has come through. I put my order in last friday 28th November .
I have ordered now from elsewhere.
28 November 2025
Reply from Chocolate Trading Company
Dear Susan,
Thank you for your order, which was dispatched promptly on Friday to you.
We're sorry your phone enquiry wasn't picked up. We experienced a number of 'gremlins' in the phone system, which are still intermittent.
Our email contacts remain unaffected.
Kind regards
Customer Services
Chocolate Trading Co.
I still have not received my order but…
I still have not received my order but the money has been taken from my account!
28 November 2025
Reply from Chocolate Trading Company
Dear Mr Davis,
Thank you for your feedback.
Your order was received Thursday evening and dispatched Friday, on the 3-5 working day Super-Saver delivery option you selected.
We wouldn't expect it to be delivered at the time you left your feedback.
For customers that require their orders in a hurry, we do offer Standard and Next Day delivery options at checkout to also choose from.
Kind regards
Customer Services
Chocolate Trading Co.
Excellent chocolate, matched party theme
Excellent chocolate, I ordered the special-shaped chocolate for a party. Tasted really great and I loved that they matched the theme of the party
13 November 2025
Great chocolates and excellent service…
Great chocolates and excellent service as always. Many thanks.
13 November 2025
They deliver what they promise
They deliver what they promise. They are serious. To me, it's enough. Well done.
13 November 2025
Delicious chocolates
Delicious chocolates, quality packaging all promptly posted. They make a beautiful gift.
11 November 2025
I have been buying from this company…
I have been buying from this company for a few years and am always satisfied with the quality of the products and the promptness of the service. There never has been any problems
10 November 2025
Best truffles I can find in the UK
Have searched for cocoa dusted dark truffles and now here they ate
10 November 2025
Great selection of chocolate bars and…
Great selection of chocolate bars and rapid delivery
10 November 2025
Flavour choice in 100% cocoa unlike…
Flavour choice in 100% cocoa unlike other chocolate company's,arrived quickly
It's part of a present so will be trying different flavours in the future
10 November 2025
Outstanding all round.
The chocolate is outstanding. But the customer service is great too. When I had a problem with my latest order, it was solved promptly and without fuss. I highly recommend Chocolate Trading Co.
12 November 2025
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