Chocolate Trading Company Reviews 19,001

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the chocolate, often noting its delicious taste and unique selection. Many people highlight the excellent service, finding the ordering process easy and the delivery prompt and efficient. However, some customers also noted issues with packaging, mentioning that items arrived damaged or looked unpresentable for gifting. A few other people also felt that the delivery service was unreliable, with orders arriving late or not at all, despite paying for expedited shipping.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the delicious, high-quality... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent, prompt, and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas. The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just tak... See more

Rated 5 out of 5 stars

Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more

Rated 5 out of 5 stars

The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more

Rated 5 out of 5 stars

I’ve always been confident using the Chocolate Trading Company. They have a good range of products and great customer service. My item arrived in good condition and in plenty of time. I have no hesita... See more


Company details

  1. #7 of 43 best companies in Sweet shop
  2. #105 of 372 best companies in Gift shop

Information provided by various external sources

Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.

Free Gift Message

Include a Free Chocolate Gift Message with Every Order

Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service!

The order was delivered quickly, and communication with the seller was good. The product was as described, and competitively priced. Recommended seller.

7 November 2025
Rated 5 out of 5 stars

The most delicious chocolates ever.

I was gifted a box of CTC Dark chocolate Fruit Ganaches for Christmas last year and this was the first time I had tasted this brand.
They were truly the most delicious chocolates I’ve ever tasted and I say this as a “chocaholic” who has worked her way around most luxury brands over the years!
I have just received the 2 x boxes I ordered as my early Christmas gift to myself !

7 November 2025
Rated 5 out of 5 stars

I shopped early for Christmas

I shopped early for Christmas because I always have trouble getting good chocolate tree decorations.
These look brilliant and were delivered quickly. Haven't tasted them yet, obviously, but I'm sure they'll be amazing!

4 November 2025

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