Choc on Choc Reviews 1,789

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the chocolate products, often highlighting their unique and creative designs. Many find them to be perfect gifts for various occasions, appreciating the beautiful presentation and the rich chocolate flavor that leaves a lasting impression. People are delighted with the novelty shapes and the overall concept, often expressing their intention to purchase again. However, some customers were disappointed with the gift card quality, and one reviewer received brownies with a very short best-before date, though the company promptly resolved the issue by sending replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the creative designs and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality and taste of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Choc onChoc replaced my order that was lost in transit and they were extremely helpful and very prompt in replying to my emails. The chocolate gift I ordered was absolutely brilliant and excellent qu... See more

Rated 5 out of 5 stars

I wanted to send a relative a little something to cheer them up following a hospital stay and didn’t think he would like flowers. I found these on line, the arrived on time,look amazing and apparent... See more

Rated 5 out of 5 stars

Purchased as a fun birthday gift for my brother. He will love this! Arrived in good time and well packaged. Items look fab and this will surely give him a laugh. Very happy with ordering process and k... See more

Rated 5 out of 5 stars

I ordered a variety of things including the biscuit chocolates which are really cute and realistic looking. The white chocolate and raspberry brownies tasted amazing! It was also fast delivery


Company details

  1. #17 of 24 best companies in Chocolate Artisan
  2. #16 of 40 best companies in Sweet shop
  3. #8 of 11 best companies in Chocolate Factory
  4. #188 of 372 best companies in Gift shop

About Choc on Choc

Written by the company

Unique chocolate gifts lovingly handmade from Belgian Chocolate in Great Britain. Creating award-winning designs in delicious milk, white and dark chocolate.

A family run business making chocolate gifts for any occasion, Birthdays, Thank you, Get well gifts all out of chocolate. Creative designs to suit most personalities from sport lovers, to melt and make your own kits we have something for everyone.

The Choc on Choc story started in 2003 in a village near Bath in the UK by a father-daughter team, Kerr Dunlop and Flo Broughton. Kerr is an accomplished inventor (in the 1980s he designed the immensely popular hedgehog boot wiper), and was messing around with chocolate in the kitchen one day, with a recently graduated Flo. Together they were filling moulds shaped as noughts and crosses thinking that they would make rather nice presents for the family. They hit upon their now patented technique and the rest is history and the chocolates are stocked in stores all over the world! SEE MORE CHOCOLATES


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Problem solved....Delicious chocolate!

My order arrived on time but the chocs had
melted in the incredible heat we've had recently, so I contacted Choc on Choc. They were very helpful and replaced them immediately, and also expedited the delivery to ensure that the gifts were still received in time for the birthday. The replacements were perfect and the receiver was very happy indeed! Delicious chocolate!!

25 April 2025
Rated 5 out of 5 stars

Excellent company

Product very good standard ordering and arrival excellent. Only problem was delivery driver threw the package over my gate rather than deliver it!! But chocs were well packaged so no damage. Would definitely recommend choc on choc

24 April 2025
Rated 5 out of 5 stars

Wow, what a great find!

Clear website, great service, speedy delivery, amazing product totally handmade and packaged perfectly! Will use again and again

24 April 2025
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Reply from Choc on Choc

Thank you so much for your kind words

Rated 5 out of 5 stars

Had the new chocolate with candy floss…

Had the new chocolate with candy floss ( tried all three)
my husband and myself have a little each day, may I say that they are b..... tastey and moreish.

24 April 2025
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Reply from Choc on Choc

Wow, thank yo,u delighted you enjoyed them

Rated 5 out of 5 stars

Excellent quality and arrived on time

Bought the fried egg on toast and soft boiled eggs for my niece and nephew at Easter. Went down a treat. All made with good quality chocolate and tasted great. Looked very realistic too. Great find and have just placed 2nd order.

21 April 2025
Unprompted review
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Reply from Choc on Choc

thank you, so pleased the easter chocolates went down well,

Rated 2 out of 5 stars

Delivery

Although this is not the company's fault, I bought some Easter eggs on the 4th of April, but I didn't receive them until the 12th , the courier was Evri, twice in one day they changed delivery time, then said couldn't deliver, it took 8 days, I did email choconchoc, twice, and left a voicemail, about the shoddy delivery, but never got a response, which was surprising. As a customer both Evri, and I'm afraid choconchoc haven't been at all helpful . Further to my review Choconchoc got in touch and have said they will refund in full, which is very kind, as it was not their fault, cant fault them on customer service. A happy customer

12 April 2025
Unprompted review
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Reply from Choc on Choc

Hi Isabella I’m so sorry that we didn’t get in touch or hear your voicemails please accept my sincere apologies. I would happily refund you for the hassles you have had if you would like to email us on hello@choconchoc.co.uk with your order details I can sort this for you . Thanks and apologies again Flo

Rated 5 out of 5 stars

I have bought products from ChoconChoc…

I have bought products from ChoconChoc before, quality of the products are excellent and totally delicious. I ordered my Easter gift and in less than 72 hours, it had been delivered. Have recommended this company to many of my friends and family, look forward to placing another order very shortly 🙂

25 March 2025
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Reply from Choc on Choc

Thank you for your lovely comments. I will share them with the team! I hope the Easter treats are enjoyed. Best wishes, Team Choc

Rated 5 out of 5 stars

Bought separately for people I know, very happy

Bought separately for people I know,, much better than traditional shop-bought Easter eggs! Bought three chocolate bunnies for my mum who was delighted with them, says they are too nice to eat they are very cute. Bought my other half the choc bunnie with the carrot, again presented beautifully, and very cute, odd eating a carrot that tasted of chocolate, but he managed, all in all very pleased with my gifts and so are my recipients

25 March 2025
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Reply from Choc on Choc

Thank you for your lovely comments. I will share them with the team! Best wishes, Team Choc

Rated 1 out of 5 stars

Lovely product but excessive postage

Lovely mini chocolate biscuits but the excessive postage charge of £8 to NI for a tiny package is not acceptable. I gave feedback on this but it was dismissed. I won’t be buying again.

10 February 2025
Unprompted review
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Reply from Choc on Choc

Hi David,
Apologies for the postage cost to NI. You weren't dismissed. As I explained, that is how much it costs us to send with our courier.
Best wishes, Team Choc

Rated 5 out of 5 stars

Pleased to have found this as a gift..

This ‘piano & music’ chocolate was a gift for an elderly gentleman with Alzheimer’s.
Apparently he opened it & started eating it instead of his lunch!
His carer said it looked just like the picture.
A lovely gift - a reminder for the recipient of times past.

24 February 2025
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Reply from Choc on Choc

It sounds like the best kind of lunch, we approve. I'm glad it was enjoyed so much.

Rated 5 out of 5 stars

Will use again 😁

Easy website to navigate, speedy delivery, quality product. It was a great gift idea and well received.

24 February 2025
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Reply from Choc on Choc

Thank you, so pleased the chocolates were enjoyed.

Rated 5 out of 5 stars

Awards Season!

Got the Oscar to give to a friend who makes the most beautiful felt animals and she loved it so much. These chocolate Oscars are brilliant as is the service - it arrived very quickly. Would recommend.

24 February 2025
Rated 2 out of 5 stars

Quackers for what I paid!

Pretty disappointed with what turned up as valentine present. I get it's an independent company and I really want to support smaller businesses in Britain. But £8.00 for 2 tiny ducks no bigger than my thumb and £3.95 for standard delivery? Not sure why I can't attach a picture but it's a lot for how small they are. I don't think I'll be paying that expensive again as I was hoping it would at least taste like the price. It was okay but nothing wow. They do have the dimensions on site but unfortunately I have dyscalculia!

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Style over substance

Ordered giant bourbon and custard cream biscuits. They arrived promptly and were beautifully presented, but the taste and texture were very disappointing. The milk chocolate bourbon was particularly waxy and unpleasant; the white chocolate was not much better.

20 January 2025
Unprompted review
Rated 3 out of 5 stars

Lovely chocolate, terrible delivery service.

Sadly a lovely surprise gift to a friend was let down by the delivery service you use. I paid for it to be delivered in 2 days and it took 5 days. The parcel was also damaged and open at one end and the chocolate was a bit battered too.
I did contact them and they kindly sent out a replacement the next day but this experience has slightly put me off from using them again, especially with their current delivery service of choice.

13 January 2025
Unprompted review
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Reply from Choc on Choc

Hi Anna, I am sorry you had a bad experience with the courier service. We do offer a DPD service at checkout if customers prefer. Most of our orders are delivered with no problems and we offer a refund or replace option for any customer that has delivery issues. Of course, if we could hand deliver we certainly would.
Best wishes, Team Chocolate

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