Choc on Choc Reviews 1,789

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the chocolate products, often highlighting their unique and creative designs. Many find them to be perfect gifts for various occasions, appreciating the beautiful presentation and the rich chocolate flavor that leaves a lasting impression. People are delighted with the novelty shapes and the overall concept, often expressing their intention to purchase again. However, some customers were disappointed with the gift card quality, and one reviewer received brownies with a very short best-before date, though the company promptly resolved the issue by sending replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the creative designs and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality and taste of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Choc onChoc replaced my order that was lost in transit and they were extremely helpful and very prompt in replying to my emails. The chocolate gift I ordered was absolutely brilliant and excellent qu... See more

Rated 5 out of 5 stars

I wanted to send a relative a little something to cheer them up following a hospital stay and didn’t think he would like flowers. I found these on line, the arrived on time,look amazing and apparent... See more

Rated 5 out of 5 stars

Purchased as a fun birthday gift for my brother. He will love this! Arrived in good time and well packaged. Items look fab and this will surely give him a laugh. Very happy with ordering process and k... See more

Rated 5 out of 5 stars

I ordered a variety of things including the biscuit chocolates which are really cute and realistic looking. The white chocolate and raspberry brownies tasted amazing! It was also fast delivery


Company details

  1. #17 of 24 best companies in Chocolate Artisan
  2. #16 of 40 best companies in Sweet shop
  3. #8 of 11 best companies in Chocolate Factory
  4. #188 of 372 best companies in Gift shop

About Choc on Choc

Written by the company

Unique chocolate gifts lovingly handmade from Belgian Chocolate in Great Britain. Creating award-winning designs in delicious milk, white and dark chocolate.

A family run business making chocolate gifts for any occasion, Birthdays, Thank you, Get well gifts all out of chocolate. Creative designs to suit most personalities from sport lovers, to melt and make your own kits we have something for everyone.

The Choc on Choc story started in 2003 in a village near Bath in the UK by a father-daughter team, Kerr Dunlop and Flo Broughton. Kerr is an accomplished inventor (in the 1980s he designed the immensely popular hedgehog boot wiper), and was messing around with chocolate in the kitchen one day, with a recently graduated Flo. Together they were filling moulds shaped as noughts and crosses thinking that they would make rather nice presents for the family. They hit upon their now patented technique and the rest is history and the chocolates are stocked in stores all over the world! SEE MORE CHOCOLATES


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

Delivered too late

Loved the product but delivered 2 weeks later than I had expected due to them closing for Christmas period yet still advertising next day delivery on the website.

6 January 2025
Choc on Choc logo

Reply from Choc on Choc

Hi Samantha, Thanks for your review. I'm sorry you didn't see the pink banner across the website stating we were closed. I did remove our next-day DPD service but standard delivery was still available for customers that wanted to place orders over the Christmas holidays.
Your confirmation email also detailed when the factory was back open and when your order would be dispatched.
Best wishes, Polly

Rated 4 out of 5 stars

Great product

Great product.
It would have been 5 stars but for the carrier.
EVRI tried to deliver to the wrong house so it arrived a day late 😟

9 January 2025
Rated 2 out of 5 stars

Pigs in Blankets

Bought Belgian chocolate pigs in blankets as a treat for my family when we shared a festive lunch .
It is my first purchase of chocolate from this company and sadly it will be my last .
Whilst the product looked great fun I am sorry to say the taste was very unpleasant . More like very old fashioned cooking chocolate and more sugar than would have liked hiding any evidence of cacao. Rather cloying on the palette. For the amount of money I am very sorry but not impressed at all.
Purchased through Ocado .

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.
I ordered 12 chocolate gift sets for Christmas stocking fillers, all but one arrived in perfect condition. I emailed to ask if they’d consider changing it and they sent me a new one next day! Beautiful and fun gift sets with fabulous customer service. What more can you ask for! Gained a new repeat customer. Thank you.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Chocolate beans on toast

This was bought as a Christmas present for my dad, and I'm sure he'll love it. The chocolates were delivered incredibly quickly and were well packaged. I was pleasantly surprised that the product itself looks like very thick chocolate, not a miserly amount at all.

25 November 2024
Rated 5 out of 5 stars

I've used Choc on Choc loads of times…

I've used Choc on Choc loads of times and never once been dissapointed. They are a very professional but friendly and helpful business who makes delicious, unusual, affordable chocolate items - ideal for gifts I highly recommend.

25 October 2024
Rated 5 out of 5 stars

Choc oh! choc

Purchased these beautiful creations for stocking fillers,I love them!! Quick delivery,very well packaged,I would recommend these.

25 October 2024
Rated 5 out of 5 stars

I was very impressed with the…

I was very impressed with the service…the chocolates items are for gifts so have not tasted them myself but they look very good..
I would like to suggest that you add something for book lovers…
I found you by accident but have passed your details on to a few other people,possible new customers for you…

25 October 2024

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