Choice Funeral Plans Reviews 

920
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, kind, and professional when guiding families through sensitive arrangements. Consumers appreciate the clear explanations, reassuring communication, and supportive approach that significantly reduces stress during difficult moments. Many individuals note that the entire process feels easy, respectful, and comforting from the very first phone call to setting up the final plan. Some people were dissatisfied with occasional administrative delays, distant branch locations, or a lack of upfront pricing clarity. Despite these minor drawbacks, the overwhelming majority of consumers remain highly satisfied with the overall service quality and professional support.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their kind, empathetic, and... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as excellent,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Customer service

Consumers find customer service to be exceptionally supportive and professional, frequently praising staff... See more

Price

Users describe positive interactions with price, highlighting that the plans are much cheaper compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wombwell branch managed my late wife's funeral with dignity and respect two years ago. So was a no brainer when it came to sorting my funeral plan. Staff gave all relative information Were not p... See more

Rated 5 out of 5 stars

We Chose Pink’s Funeral Walingham (Choices) because we had used them before for my farther and also we have made a plan for my mother when it’s needed. As the service was so good and the lady was so h... See more

Company replied

Rated 5 out of 5 stars

After deciding to proceed with a Choice Funeral Plan for my elderly mother, I spoke with Hayley on the phone who was so thoughtful and helpful while guiding me through the whole process. We develop... See more

Company replied

Rated 5 out of 5 stars

Have used Earls funeral services in the past and always found them to be very helpful and considerate. They were very respectful of my wishes and explained everything in detail without any pressure. W... See more

Company replied


Company details

  1. Funeral Insurance Company
  2. also in
  3. Funeral Director

Written by the company

Our Funeral Plans enable you to prepay for certain elements of your funeral in advance and fix the cost of Funeral Director Services, protecting you from the risk of these rising. Choice Funeral Plans can be purchased direct, or they can be purchased in funeral homes which are operated by the Funeral Partners Group. Funeral Partners is a network of Funeral Directors throughout the UK, most of which are well-established local firms. Some of our businesses have been around for over 300 years.

A plan to suit you

Written by the company

Our Funeral Plan allows you to make arrangements for your funeral, which may protect your loved ones from uncertainty about your final wishes and risks of rising costs for these services.

Contact info

4.9

Excellent

TrustScore 5 out of 5

920 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(920)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The people I dealt with

The people I dealt with. I felt I’d come to the right place even when other people were telling me about other funeral parlours. The price was right and I felt comfortable with the girl who waited on me. Sorry I don’t remember her name.

24 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Margaret

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Very easy to use

23 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Doris

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

We arranged Mums pre funeral plan so…

We arranged Mums pre funeral plan so Mum could plan the funeral she wanted. Rachel the lady from the funeral directors came to the house and went through the whole procedure. It was dealt with professionalism and empathy.

27 March 2026
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Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Rachel was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Our contact in Stonehouse at Michael…

Our contact in Stonehouse at Michael Gamble was lovely and friendly & put Ray & I at ease at such a difficult emotional time for us both.
She explained fully the procedures we had chosen and we felt reassured & comforted that things would be handled to our satisfaction.
Top marks !!.

22 April 2026
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Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Michael Gamble Funeral Directors.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Good customer service

Good customer service. Quick results and at reasonable price

26 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Christine

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent service clear and too the…

Excellent service clear and too the point thankyou .

22 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Diane

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

value for money

Made very comfortable, easy to deal with. Service and staff were caring.

10 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jean

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Great service

Great service, very easy process to arrange,staff very polite and helpful

22 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Stewart

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jean

Thank you so much for taking the time to leave us a 5 star review.

We are so glad that you were impressed by the service you received from our team.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

I found it easy to choose my plan

I found it easy to choose my plan, everything straight forward online, got every thing I needed sent to me.

7 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Andrew

Thank you so much for taking the time to leave us a review.

If there is anything more we can do to improve your experience or if you have any further suggestions, please feel free to reach out.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Excellent service

1 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Jennifer

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Pjurchasing a funeral plan

Easy, efficient and the paperwork came quickly. My next of kin was informed within the appropriate time to say the policy had been initiated. A professional and friendly interaction.

11 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Rosemary

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Peter

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and straightforward process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 4 out of 5 stars

I was given all the information very…carefully

I was given all the information very carefully and put at ease from the start

31 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Sylvia

Thank you so much for taking the time to leave us a review.

If there is anything specific you feel we could improve upon, please do not hesitate to let us know.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Totally professional

Totally professional, courteous and mannerly throughout.

30 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Raymond

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Hemming and Peace were excellent

Hemming and Peace were excellent
My plan was sent in good time

18 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Thank you so much for taking the time to leave us a 5 star review.

We’re pleased to know that you had a positive experience with Hemming & Peace Funeral Services.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Everything was so easy to do & quick

Everything was so easy to do & quick

8 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Wendy

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that you had a positive and easy process purchasing a plan with us.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

I was very impressed with this company…

I was very impressed with this company very patient and understanding and didnt feel pressured to buy .

11 March 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear Mary

Thank you so much for taking the time to leave us a 5 star review.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

Rated 5 out of 5 stars

Friendly explanation of the plan and…

Friendly explanation of the plan and options available by Natalie

22 April 2026
Choice Funeral Plans logo

Reply from Choice Funeral Plans

Dear John

Thank you so much for taking the time to leave us a 5 star review.

We are pleased to hear that Natalie was able to provide caring and supportive service.

Please do not hesitate to reach out if you need anything else.

Warm regards,
Choice Funeral Plans

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