Choicestore Reviews 2,638

Absolutely awful communication, operations and support.

Ordered a pair of trainers over the weekend and was told they’d arrive in 3-5 working days and I’d receive email confirmation once dispatched.

It’s now been 4 working days and I leave the country for a month on Sunday. Contact number doesn’t work and the customer services email states 3 working days to receive a response. I managed to get through to CS and asked if I could pay for a 24hr shipping service or collect from the stratford store. Customer services were completely useless and kept telling me the same message as already stated on the website.

I genuinely can’t express the level of frustration I’ve experienced dealing with choice store. Definitely avoid these guys if you value your time!!

I have not yet received my order from November. I have emailed them twice and still haven’t gotten anything. Frustrating

Very nervous ordering a Canada Goose jacket in the sale haven seen some of the reviews. It was such a good price I went ahead and pleased to say it has arrived fine and I am delighted with it. There was a day or two delay so emailed CS and they explained the sale had caused some delays which I could accept given the great price. Will defo order again.

I never normally write reviews however felt the need given all the negative posts. Absolutely cannot fault the service, very responsive to emails, both orders received with no missing items. All were sale items, with significant savings so was expecting that some items could have been sold out. Thanks again Choice Store - this was my second purchase from you and again without fault.

Ordered items 9 days ago and now out of stock having had an email from them even though I phoned them after 5 days from ordering to say item was in stock and would be delivered after 5-7 days. They take your money knowing very well items won't be delivered and now got to wait another 5 working days for refund. So around 14-15 days before refund back to your original payment card. Seems to me this company is just about making interest off your money for a few weeks knowing very well they cannot honour the agreement. Definitely would not buy again from this company.

Order Item 10th Jan, due to all the negative reviews I emailed then daily for update on the item. They kept saying my order is secure and item is coming back from warehouse. After, 8 days they finally said item is out of stock, but clearly is available on their website to purchase now.

I wanted to gamble and get a good sale on the item that’s the only reason for trying choice.

THIS IS PATHETIC I’VE ORDERED MY ITEM 10DAYS AGO STILL NO DELIVERY WHAT KIND OF COMPANY IS THIS. RIDICULOUS IM DEFINITELY LEAVE A BAD REVIEW NONSENSE. THINGS THAT ARE INSTOCK YOU CLAIMING IT TO BE OUT OF STOCK WELL MAYBE IF THIS WAS DISPATCHED SOONER WE WILL NOT BE HAVING ANY ISSUE. WHATS THE POINT OF THIS COMPANY YOU LOT WASTE PEOPLE TIME.

I ordered an item last week for a birthday gift which is tomorrow and the item still hasn’t arrived. The telephone Number takes me to a line which doesn’t even ring, emails aren’t being answered anymore, got a message from DPD saying they got the tracking details but no parcel yet. So surely that is this company not sending out stuff on time, and I paid £6.99 for delivery and with the shocking experience I’m having il be possibly demanding that back.

Did some shopping online in the sale the items came with no problems. I Kept some items but some I didn't want, so wanted to return them. Well this is where my troubles begin. It is so unclear how I should return the items it's a joke it says I should put paper work in the packet that never came with the item. It really is a joke. The only two things that is very clear is the customer pays for the cost of return and it cannot be return to the store. I WOULD NEVER ORDER FROM CHOICE AGAIN ITS NOT WORTH THE STRESS IF YOU WANT TO RETURN IT. I still have the items and will be trying to contact customer service today. (Wish me luck)

Paid for next day delivery last Sunday and a week later still no sign?I'd like to mark differently but I haven't had any correspondence since.

So I’ve just looked on their website again and they are still advertising this item that they cancelled on me as available. Why are they doing this when they don’t have it? Is there some sort of scam going on here?

Ordered wrong item, contacted company the next day who refused to cancel order, told me to wait for parcel to arrive. Then order arrival was delayed by 5 days with DPD, promising to deliver everyday. A week later the item arrived. Item not as expected either so have tried to return it, Choice have refused as item would arrive past 8th Jan, which seems very unfair if they cannot extend return time even though item was delayed in receipt. Think about it, Bank hols on Monday 2nd Jan, so you have to post on 3rd to ensure it arrives before Friday 6th Jan, as Sunday 8th is too late to have refund. That's naughty. I will never buy from this unhelpful, inconsiderate company again. I have emailed them again and explained the error of their return dates - awaiting an acceptable reply. Update, received snotty email from 'customer services' telling me their return policy was extended from 7th November. Rediculous as I ordered item in December. They will not answer or consider any further requests. Do not order unless you fully understand the limitations of the t&c's in the small print. Just because they delivered late, doesn't mean you can return late!

BUYER BEWARE SCAM AVOID THESE COWBOYS DO NOT USE

Customer service is awful they do not reply after numerous emails I have waited weeks now and still not had my item .. clearly selling stuff they do not have in stock ..take your money and ignore you !!

Do not use, as they continuously offer items that are not in stock and then make you wait for your money back. Customer service is awful, with generic could not care less emails. Buyer beware, actually starting to think this is a scam.

Been in Clane , Naas and Ashbourne recently and the staff in all 3 places were excellent, went out of their way to be helpfull. Streets ahead of any other large warehouse store. Other companies should take note.

I ordered a jacket and sent an email to customer service around an hour later, to cancel the purchase.

They emailed refusing to cancel, saying I would need wait to receive the item and then to send this back at my own cost.

Dreadful customer service when purchasing online, and I cannot return the jacket to the store.

Avoid their online service as this is very backwards

Dont understand the bad reviews/2.5 stars, I would give it 5 stars. Purchased a pair of trainers the week of xmas, advised 3-5 days delivery. Trainers arrived on day 3 via DPD. No issue with the trainers & would use again.

Ordered a moose knuckle coat and could instantly tell it was fake the material was cheap and the sizing was well off from when I tried it on in another store, these coats have an nfc tag that you can scan to confirm if you have a %100 authentic coat or not and nothing showed up when I tried to scan the tag!!

Reviews were pretty bad but was saving 80 quid so thought I would try it anyway. Absolutely no problems, delivered early, great service!

I bought it twice and both times they sent me the wrong size, it took maybe 3 weeks and I still don't have my item
It's probably one of the worst services I've ever used