Excellent service received by Chorley Group Nissan Preston. From start to finish our experience was top notch. No pressure whatsoever to buy anything you didn't want. Emily assisted us for all our... See more
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Very positive experience for my third used car purchase from Chorley Group. Lewis at the Preston branch looked after me, explained the process well and took my vehicle in part-ex. I felt at ease, an... See more
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Very poor. Do not recommend. Had numerous issues since buying car 2 years ago. Sold car to us with outstanding finance and mileage discrepancies. Only came to light when selling the car. Many other is... See more
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We have once again just upgraded our Nissan Juke at the Dealership on Strand Road Preston. We were made aware that the time had come to potentially make the change, and were informed of possibl... See more
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Company details
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Strand Road, Preston, PR1 8DT, Preston, Lancashire, United Kingdom
- 01772 270270
4.6
Excellent
174 reviews
Replied to 81% of negative reviews
Typically replies within 48 hours
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Excellent service received by Chorley…
Excellent service received by Chorley Group Nissan Preston.
From start to finish our experience was top notch. No pressure whatsoever to buy anything you didn't want. Emily assisted us for all our needs and showed us exactly what we were looking for. Very professional in every way, as well as being very patient with me when I found things a bit over my head. We received a very fair price for our car & the car we purchased represented excellent value for money.
Emily instructed us & directed us very thoroughly throughout the collection of our new vehicle & nothing was too much trouble for her.
Overall a very satisfying experience with CGNP & we look forward to returning when required for service, mot etc.
Thanxalot Emily.
4 April 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Good Morning,
Thank you so much for your fantastic review.
I’m delighted to hear that your experience with Chorley Group Nissan Preston was top notch from start to finish. It’s great to know you felt no pressure and were supported throughout the process.
Emily will be especially pleased to hear your kind words—it’s wonderful to know she was professional, patient, and took the time to ensure everything was clearly explained, right through to collection. I’ll be sure to pass your feedback on to her.
I’m also really pleased you were happy with the value and the price offered for your part exchange.
We truly appreciate your support and look forward to welcoming you back for servicing and MOT in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very positive experience
Very positive experience for my third used car purchase from Chorley Group. Lewis at the Preston branch looked after me, explained the process well and took my vehicle in part-ex. I felt at ease, and was made to feel comfortable at the showroom. Nice clean toilets too.
A pleasant change from other experiences at rival companies 😀
19 March 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Chrissy,
Thank you for your fantastic review and for your continued loyalty — it’s great to hear this is your third purchase with us!
I’m delighted that Lewis at our Preston branch looked after you so well and made the whole process clear and comfortable, including your part exchange. It’s also great to know you felt at ease in the showroom — and we’ll take the compliment on the facilities too 😊
We really appreciate your support and I’ll be sure to pass your kind feedback on to Lewis and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Super service from Chorley Nissan, Strand Road, Preston
We have once again just upgraded our Nissan Juke at the Dealership on Strand Road Preston.
We were made aware that the time had come to potentially make the change, and were informed of possible cars available.
During this time there was no pressure put on us to make a decision, and we were given breathing space to weigh up what was on offer.
A number of phone calls were then received from Lewis, again, with no pressure, but we finally decided on the car. Lewis kept us updated with e mails and videos with regards to the car, and finally invited us down when the car was ready for pick up.
There were a few minor issues that needed resolving, but Lewis addressed these.
Overall we received excellent service, as ever, and could not fault how we were looked after.
Chorley Group treat you with respect, and value your custom, and I would recommend them to anyone thinking of looking for another car.
16 March 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Barry,
Thank you for your wonderful and continued support. I’m delighted to hear that your upgrade experience at our Preston dealership was once again such a positive one.
It’s great to know that Lewis kept you well informed throughout with updates, emails and videos, while giving you the time and space to make the right decision for you. I’m also pleased to hear that any minor issues were addressed promptly.
Your kind words about being treated with respect and valued as a customer mean a great deal to us. Thank you for your recommendation — I’ll be sure to pass your feedback on to Lewis and the team.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service!
Great service and no pushy sales tactics I've experienced with other dealers. Car was ready when promised and spotless. Great buy!
6 March 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Darren,
Thank you for your fantastic review!
We're really pleased to hear that you had such a positive experience and appreciated the relaxed approach from the team. It’s great to know your car was ready when promised and presented in spotless condition for you.
We truly appreciate your feedback and hope you enjoy your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The sales man gave good details of the…
The sales man gave good details of the car specification and didn't use any pressure sales made the buying experience more comfortable and allowed the car to sell itself
28 February 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Paul,
Thank you for your kind review.
We’re so pleased to hear that you found the experience comfortable and pressure-free. Providing clear information and allowing our customers the time and space to make the right decision is exactly how we believe car buying should be.
It’s great to know the vehicle spoke for itself — that’s always a good sign!
If there’s anything you need going forward, we’re always here to help.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
A good car buying experience.
Just purchased my second car from the Preston dealership. I dealt with Lewis. From the start he was friendly, helpful & very knowledgeable. Everything went smoothly & I am very pleased. Would definitely recommend them to friends.
12 February 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Terry,
Thank you for your fantastic review!
We’re delighted to hear you’ve purchased your second car from our Preston dealership — that really means a lot to us. It’s great to know Lewis provided friendly, knowledgeable support and made the whole process smooth from start to finish.
We truly appreciate your recommendation and your continued trust in us. Wishing you many happy miles in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was very pleased with the whole…
I was very pleased with the whole process of purchasing my new Nissan. Emily Taylor was very patient and clearly explained the different options and finance possibilities. She made the choosing of my car easy. I never felt rushed or pushed and Emily explained the various functions on the car at handover which was much appreciated.
10 February 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Anne,
Thank you for your lovely review!
We’re so pleased to hear that you were happy with the whole process of purchasing your new Nissan. Emily will be delighted to know her patience and clear explanations made everything feel easy and pressure-free for you. It’s especially great to hear the handover and walkthrough of the car’s features were helpful too.
Wishing you many happy miles in your new Nissan!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Client Experience Specialist
Client Experience Specialist, Adam Clarkson, nice and sincere, with patience helping us to get the right one
24 January 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Pak Hon Rick,
Thank you for your lovely review! 😊
We’re really pleased to hear that Adam provided a sincere, patient, and supportive experience while helping you find the right vehicle. I’ll be sure to pass your kind words on to him – they’ll absolutely make his day.
Wishing you many happy miles ahead, and thank you for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great customer service experience from Chorley Group in Preston
I was looking for a new shape Ford Kuga ST Line X and was checking cars regularly on Carwow. I spotted the car at Chorley Motor Group, which looked just right specification and age. This was the first time I had bought a used car remotely on-line, especially with the dealership some distance from my location.
From making initial contact, I was very reassured by the prompt response and customer service from Lewis Rourke, who answered any questions I had and even provided a video walk around of the car. I had an existing car that I needed to sell, but when Lewis asked if I was interested in a part exchange, I said yes but didn’t really expect anything near a realistic valuation (based on previous experiences withpoor part exchange values). I was very pleasantly surprised by the value offered by Lewis and agreed to go ahead. This made things a lot easier as the exchange could be done at my home address, with a reasonable delivery cost agreed.
Maureen delivered the car yesterday, having left at c.3am to reach us in North Devon by 9am.
All in all a very good experience from staff who really do seem to care about customer service. I would certainly recommend dealing with them.
21 January 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Tim,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that your experience with Chorley Group Preston was such a positive one, especially as buying a used car remotely can feel like a big step. It’s great to know that Lewis was able to put you at ease, answer all your questions, and provide the reassurance you needed throughout the process—including a fair and realistic part-exchange valuation.
A special mention as well for Maureen for going the extra mile (quite literally!) to ensure your vehicle was delivered smoothly and on time.
Your kind words for Lewis and customer service really do mean a lot, and we’re thrilled you’re happy with your new Ford Kuga ST-Line X. Thank you for the recommendation—enjoy the car, and please don’t hesitate to get in touch if we can help in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great experience from start to finish
A great experience from start to finish
No pushy sales
Honest part exchange price
Saef quite honestly is a lovely person and a credit to Chorley Nissan
I would have no problem recommending anyone to buy a car here
14 January 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear Lenerossi,
Thank you so much for your fantastic feedback. We’re delighted to hear that you had a great experience from start to finish and that you felt comfortable with our no-pressure approach and honest part-exchange process.
Saef will be especially pleased to hear your kind words—he really is a credit to the team, and we’ll make sure your comments are passed on to him.
Thank you for your recommendation and for choosing Chorley Nissan. We hope you enjoy every mile in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very poor
Very poor. Do not recommend. Had numerous issues since buying car 2 years ago. Sold car to us with outstanding finance and mileage discrepancies. Only came to light when selling the car. Many other issues, service was not done initially as promised, sold with full service history on advert, never provided. Avoid like the plague! Complaint via ombudsman ongoing after failure to resolve through communication with the branch.
12 January 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’re unhappy with your experience and appreciate you raising your concerns. This is not the level of service we aim to provide, and we take matters of this nature seriously.
Your comments have been passed to our management team for review. As you’ve advised that the matter is currently being handled via the appropriate external channels, we are unable to comment further at this stage, but we will of course cooperate fully as required.
Thank you for bringing this to our attention.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Nissan Preston Chorley Group
Had a very good experience with the Nissan Preston Chorley Group , especially Saef who , from the start, made the purchase of our Car a very easy process . We do not live locally and had the Car delivered to us by
Karen , who was great - very informative and explained features of the car on delivery
Communication was excellent all along the way by Saef who kept us up to date at all times
7 January 2026
Unprompted review
Reply from Chorley Group - Preston Nissan
Dear DG,
Thank you so much for your kind feedback. We’re delighted to hear you had such a positive experience with Nissan Preston and that Saef made the whole process smooth and straightforward from start to finish. It’s also great to know Karen provided an excellent handover on delivery and took the time to explain the features of the car. We really appreciate your comments about the communication throughout and hope you enjoy every mile in your new car
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
new car
a minute ago
New
called last week to purchase a car was seen by mark haworth everything went smoothly, called today to pick the car up nothing to much trouble smooth process everything went as plan now home with my car 100%satisfaction great sales man nothing to much trouble can can contact again if any issues
20 December 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you for your review and congratulations on your new car!
We’re really pleased to hear everything went smoothly from your initial call through to collection. Mark will be delighted to know you were 100% satisfied with the experience and that nothing was too much trouble.
Enjoy your new vehicle, and please don’t hesitate to get in touch if you need anything at all in the future. Happy motoring!
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
I purchased a Nissan XTrail from Lewis…
I purchased a Nissan XTrail from Lewis from the Preston dealership.He was easy to talk to very polite and very quick from start to finish of the deal .He sorted the part exchange car. Vehicle delivered to my home in Essex a long journey but Karen the driver was very helpful throughout whole handover procedure certainly knows her stuff and the product she delivered.Highly recommend this dealer .
18 December 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you so much for taking the time to leave such a fantastic review!
We’re delighted to hear that Lewis made the whole process quick, easy, and enjoyable, and that your part exchange was handled smoothly. It’s also wonderful to know that Karen provided such helpful support during the delivery and handover, especially on a long journey — she’ll be really pleased to hear your kind words.
Thank you for choosing our Preston dealership and for recommending us so highly. We hope you’re loving your Nissan X-Trail, and please don’t hesitate to get in touch if we can help with anything in the future!
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service throughout…
Excellent customer service throughout the sales process!
Lewis really understood my requirements and helped me choose a great spec Nissan qashqai and trade-in my car at a good price.
21 November 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you so much for the fantastic review! We're delighted to hear that you received excellent service throughout your buying journey.
Lewis will be over the moon to know he hit the mark — understanding what you needed, helping you find the perfect spec Qashqai, and getting your part-exchange sorted at a great price. That’s exactly the experience we aim for!
We really appreciate you choosing Chorley Group, and we're here anytime if you need anything in the future.
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service from the sales team
Excellent service from the sales team. Very friendly and made you feel welcome
10 November 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Hi Katie,
Thank you so much for your kind review! We’re really pleased to hear that our sales team made you feel welcome and provided such great service. We truly appreciate your feedback and hope you’re enjoying your new car!
Best regards,
Nicole Butcher
Client Services Manager
Chorley Group
The salesman at Preston Strand Road …
The salesman at Preston Strand Road Mark Haworth was very helpful when i purchased my new car as i was quite apprehensive as I had never driven an automatic car before he explained everything in great detail & mDe me feel at ease & i love my New Juke sport hybrid car.
7 November 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you so much for your lovely feedback! 😊 We’re thrilled to hear that Mark made the experience so easy and reassuring for you — especially with your first automatic! Enjoy every mile in your new Juke Hybrid Sport, and welcome to the Chorley Group family 🚗💚
Best Wishes,
Nicole Butcher
Client Services Manager
Chorley Group
Poor Service.
Terrible service from this garage.Car wasn't ready first time i picked it up.Emily did not seem interested at all when dealing with the purchase and also when delivering the vehicle.She just ignored me and my partner when we said all our concerns.Also i still havent a had a courtesy call as promised twice by the garage and on the video.Buying a new car and spending that amount should be a happy experience but this was dulled with the poor customer service.
16 October 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Hi Mr. J. Meehan,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience — this isn’t the level of service we aim to provide.
Our Senior Manager is currently looking into this matter and will be in touch with you directly to discuss it further. We truly appreciate you bringing this to our attention and giving us the opportunity to put things right.
Kind regards,
Nicole Butcher
Client Services Manager
Chorley Group
Would definitely recommend this…
Would definitely recommend this dealership to buy a used car, nothing is too much trouble. From initial consultation to picking up the car it was stress free and a pleasure to do business with. We dealt with Mark Haworth and he bent over backwards to deliver us a pristine car, thanks again!
21 October 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you so much for your wonderful review! We’re thrilled to hear that your experience was stress-free from start to finish — that’s exactly what we aim for. 🌟 Mark will be so pleased to know his efforts made such a great impression and that you’re delighted with your new car. Enjoy every mile, and thank you again for choosing Chorley Group!
Best Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Preston Nissan Sales Executive
Preston Nissan Sales Executive, Adam Clarkson and teammate have assisted with me for purchased my car, He is helpful and professional.
Thank you and made everything easy.
13 September 2025
Unprompted review
Reply from Chorley Group - Preston Nissan
Thank you so much for sch a positive review! We are really glad that we were able to help you find the perfect car for you! We wish you many happy miles in your new car and will pass your kind words over to Adam and the team!
Warm Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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