both Adam and Brian where easy to talk to and great to deal with car was presented on time this is the second time i have bought a Hyundai car at Blackpool many thanks
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Review summary
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I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
Company replied
Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
Company replied
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
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Company details
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Thanks for Simon to help me to buy mg…
Thanks for Simon to help me to buy mg car.
28 May 2026
Unprompted review
Endless problems. No after care. Avoid this dealership.
I purchased a BRAND NEW car less than 2 years ago. I was told “don’t worry MG is reliable these days and it’s has a 7year warranty” since purchasing my car has not started on 17 occasions. Oil leak twice. Locked me and my daughter in the car once. All apparently not covered on warranty and they will come and “smash my window but I will have to pay for the replacement window. The tracking has had to be repaired and there have been brake faults 3 times.
Each time the car goes in they say they can’t find anything wrong with it or on the rare occasion they find something and it’s not covered. The aftercare is shocking and the staff do not have any care for you once they have your money. Avoid MG at all costs and avoid these dealership for any car. Their standards for looking after their customers are on the floor!
28 May 2026
Unprompted review
Hi guys
Hi
Just thought I would write a review of the service I received from Chorley Nissan Wigan, I was assisted with the purchase of my Nissan juke by Tom Shuttleworth, I would just like to highlight how helpful and professional he was in assisting me with my purchase, a friendly, genuine guy and a credit to this dealership, would definitely recommend friends to contact him if in the market for a new car, 5 stars Tom👍
26 May 2026
Unprompted review
Reply from Chorley Group
Dear Jason,
Thank you so much for your fantastic review! We’re delighted to hear Tom Shuttleworth provided such helpful and professional service throughout the purchase of your Nissan Juke.
It’s wonderful to know you found him friendly, genuine and supportive during the process — we’ll be sure to pass your kind words and 5-star feedback on to him. Comments like this really do mean a lot.
Thank you again for your recommendation and support. We hope you enjoy your new Nissan Juke!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just bought our 3rd Hyundai …
Just bought our 3rd Hyundai from Chorley group Blackpool. Excellent service well looked after by Lewis would recommend.
26 May 2026
Unprompted review
Reply from Chorley Group
Dear Susan,
Thank you for your fantastic review and continued loyalty — purchasing your third Hyundai with us really means a lot!
We’re delighted to hear you received excellent service once again and that Lewis looked after you so well throughout your experience.
Thank you for your recommendation and continued support. We hope you enjoy your new Hyundai!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
RIP off Quote for Brake Pads
Car went in on Friday last week for a service, all ok but needs new brake pads.
Nearly fainted at the quote of over £1000 for front n rear pads.
Rang today for a breakdown, the girl in service was so rude and sarcastic.
Evidently made a mistake and priced pads and discs, how convenient???
Some poor naive driver may well have stumped up the lot.
Check any quotes for work, I won't be back n I'll book the next service with a different Nissan dealer.
22 May 2026
Unprompted review
Reply from Chorley Group
Hi Darren,
Thank you for your feedback. We’re very sorry to hear that you were unhappy with both the quotation provided and the service you received during your recent contact with our Wigan site.
This is certainly not the level of customer care we aim to deliver, and we apologise if you felt the interaction was unhelpful or discourteous in any way.
We do appreciate you taking the time to share your experience, and your comments will be passed to the management team internally for review.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sim at MG Blackpool understood fully…
Sim at MG Blackpool understood fully our requirements for our new car. He was extremely patient with us in finding this car he is a credit to the company.
14 May 2026
Unprompted review
Reply from Chorley Group
Dear Andrea,
Thank you for your fantastic review! We’re delighted to hear Sim at MG Blackpool fully understood your requirements and helped you find the right new car.
It’s wonderful to know he was patient and supportive throughout the process. We’ll be sure to pass your lovely comments on to him — he’ll really appreciate the feedback.
Thank you again for choosing Chorley Group, and we hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Hyundai I30N Purchase
Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work to come and collect the car
16 May 2026
Unprompted review
Reply from Chorley Group
Dear Mark,
Thank you for your lovely review! We’re delighted to hear Brian and the rest of the team were patient, helpful, and courteous throughout your purchase experience.
It’s especially nice to hear that Brian went the extra mile to pick you up on his way into work so you could collect your new car — customer care like this is something we’re very proud of.
We really appreciate your feedback and hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Good experience
I was made to feel welcome by the salesman Talha Keeka. He made me feel relaxed with his friendly manner and supplied me with all the information I required. The whole transaction was carried out efficiently and professionally and I was very happy with my purchase.
22 May 2026
Unprompted review
Reply from Chorley Group
Dear Frank,
Thank you for your wonderful review! We’re delighted to hear Talha made you feel so welcome and relaxed throughout your experience with his friendly manner and helpful approach.
It’s fantastic to know you received all the information you needed and that the whole transaction was carried out efficiently and professionally.
We really appreciate your kind feedback and are so pleased to hear you’re happy with your purchase.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor customer service
I bought a new car last Friday after test driving a demonstrator. Unfortunately the car I bought turned out to have EXTREMELY UNCOMFORTABLE PASSENGER SEATS. Totally different to the demonstrator. So bad my wife cannot sit on it! I contacted the dealership but they wouldn’t help. All they would do was offer a part-exchange at a loss to me of £10,000.
UPDATE
They replied to my review this morning. Although nothing has changed I have managed to find an after market solution to my problem. I have found a cushion set which seems to work.
I cannot emphasise enough, though, that to avoid this problem a buyer should insist on checking the actual car one is buying because. from my experience, it is highly unlikely to match the demonstrator.
Thanks Chorley customer services for getting back to me so quickly.
21 May 2026
Unprompted review
Reply from Chorley Group
Dear Edmund,
We are sorry to hear you are unhappy with your vehicle.
Following your concerns, we did check the seating specifications and part numbers between the demonstrator vehicle you test drove and the vehicle purchased, and they are confirmed as the same.
We understand you have also spoken with one of our other dealerships regarding alternative options, and we hope they are able to assist further for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Juke tekna+
Pleasant and polite staff helped me make an informed choice for my new vehicle. Nothing was too much trouble and the purchasing process was smooth and professional
18 May 2026
Unprompted review
Reply from Chorley Group
Dear Colin,
Thank you for your wonderful review! We’re delighted to hear the team were pleasant, polite, and helped you make an informed choice for your new vehicle.
It’s fantastic to know nothing was too much trouble and that the purchasing process was smooth and professional throughout.
We really appreciate your feedback and hope you enjoy your new vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just driven our new Quashqai home and…
Just driven our new Quashqai home and from start to finish Adam made the process of buying quick and simple. Excellent customer service throughout.
21 May 2026
Unprompted review
As a broker I deal with main dealers…
As a broker I deal with main dealers literally all over the UK. As with life generally, you experience a range of attitudes and behaviours.
I’ve just worked with Chorley Group for the supply of 2 x nearly new Nissan Primastar vans.
The whole experience was simply very good indeed, start to finish. All the staff there were a pleasure to deal with and made the job straight forward; just what I need.
I will certainly be looking to do more business again with them and have no hesitation in recommending them whether you are a private individual or business, like me.
18 May 2026
Unprompted review
Reply from Chorley Group
Dear Richard,
Thank you so much for your fantastic review and for taking the time to share your experience.
It’s especially rewarding to receive such positive feedback from someone who works within the motor trade and deals with dealerships across the UK on a regular basis. We’re delighted to hear the process of supplying the two Nissan Primastar vans was smooth, straightforward, and enjoyable from start to finish.
Providing an efficient and professional experience is exactly what we strive for, so it’s great to know the team delivered this for you.
We truly appreciate your recommendation and look forward to hopefully working with you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
What a dream in comparison to another…
What a dream in comparison to another company I had originally used to purchase a vehicle from which I had to reject, Claire at the Wigan branch made the process stress free from start to finish and the after sales service was second to none after a small fault appeared, this was dealt with swiftly and efficiently to a timeline that fitted around myself. Many thanks for removing all the stresses imposed by a different company.
7 May 2026
Unprompted review
Buying aMG ZS hybrid
Again a very helpful sales person in Alex who went though everything with me.Would highly recommend Chorley MG.to anyone want to purchase a MG
16 May 2026
Unprompted review
The Chorley Group are Great, and John is Brilliant.
John Willis was the member of staff who dealt with my ordering and buying of a brand new van. From the start there was no pressure or sales pushing. Just a very good service and explanation of the vehicle, the process, the procurement, the sale of, and everything that happens. I received regular updates of the situation and time scales with delivery etc once my van had been ordered. I also had courtesy follow ups once I'd received my vehicle.
The guy who delivered my van to my door (I have forgotten his name sorry) was also brilliant and explained everything to me regarding the actual vehicle and also the paperwork etc.
I received my van in perfect condition and good to go.
I think they are all very professional and knowledgeable at The Chorley Group Nissan in Chorley, and John was excellent.
Thank you.
14 May 2026
Unprompted review
Reply from Chorley Group
Dear Mark,
Thank you so much for your fantastic review! We’re delighted to hear that John Willis provided such a professional, relaxed, and informative experience throughout your van purchase.
It’s great to know you felt no pressure, received clear explanations at every stage, and were kept regularly updated right through to delivery. We’re also pleased to hear the delivery experience was excellent and that your van arrived in perfect condition.
We’ll be sure to pass your kind words on to John and the wider team at Chorley Nissan — they’ll really appreciate your feedback.
Thank you again for choosing Chorley Group, and we hope you enjoy your new van.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
We went a couple of weeks ago to look…
We went a couple of weeks ago to look at a car we were served by Adam he could not have been more helpful after taking the car for a test drive we put on a deposit and picked it up on Friday again dealing with Adam and were over the moon with service he gave us
3 May 2026
Unprompted review
Reply from Chorley Group
Dear James,
Thank you for your wonderful review! We’re delighted to hear you had such a positive experience with Adam from your first visit and test drive right through to collecting your new car on Friday.
It’s fantastic to know Adam was so helpful throughout the process and that you were over the moon with the service he provided. We’ll be sure to pass your kind words on to him.
We hope you enjoy your new car, and thank you again for choosing Chorley Group.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I made a enquire abour a kia sportage…
I made a enquire abour a kia sportage on sunday evening .9 15 on monday morning by grace made appointment at 11am to see car which was waiting .Grace was very helpfull and patient aswell . I bought a car one hour later and picked it up tday friday . Would never go anywere else and i live in swinton . Thanks alot again Grace .
15 May 2026
Unprompted review
Reply from Chorley Group
Dear Barry,
Thank you for your fantastic review! We’re delighted to hear Grace contacted you so quickly following your enquiry and had the Kia Sportage ready for your appointment.
It’s wonderful to know Grace was so helpful and patient throughout the process and that everything moved smoothly from viewing the car to collecting it on Friday.
Your loyalty and kind words mean a lot to us, especially with you travelling from Swinton to visit us. We’ll be sure to pass your lovely feedback on to Grace.
We hope you enjoy your new car, and thank you again for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The representative reacted in a…
The representative reacted in a pleasant and polite manner to my requests and proved to be knowledgeable and efficient and I am very satisfied with my purchase
13 May 2026
Unprompted review
Reply from Chorley Group
Dear David,
Thank you for your wonderful review! We’re delighted to hear our representative was pleasant, polite, knowledgeable, and efficient throughout your experience.
It’s fantastic to know you are very satisfied with your purchase, and we truly appreciate you taking the time to share your feedback.
We hope you enjoy your new vehicle and look forward to assisting you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The staff are very professional and…
The staff are very professional and extremely knowledgeable on the cars they sell. I was very impressed with my visit and have recommended them to friends and family
12 May 2026
Unprompted review
Reply from Chorley Group
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear you found the team professional and extremely knowledgeable, and that you were so impressed with your visit.
Your recommendation to friends and family really means a lot to us, and we truly appreciate your support.
We hope to welcome you again in the future and assist with anything you may need.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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