both Adam and Brian where easy to talk to and great to deal with car was presented on time this is the second time i have bought a Hyundai car at Blackpool many thanks
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Review summary
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Reviews shaping this summary
I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
Company replied
Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
Company replied
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
Company replied
Company details
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
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Friendly car salesroom
Friendly and efficent organisation. Well organised for my inspection of the used car. No problems at all. Brilliant.
27 April 2026
Unprompted review
Dawid guided us through our latest…
Dawid guided us through our latest purchase, and was helpful, friendly and knowledgeable. We are more than happy with the deal we got - our first electric Citroen - it won't be the last.
27 April 2026
Unprompted review
Reply from Chorley Group
Dear John,
Thank you for your fantastic review.
I’m delighted to hear Dawid provided such helpful, friendly, and knowledgeable support throughout your purchase.
Congratulations on your first electric Citroën—great choice! I’m sure it won’t be your last.
I’ll be sure to pass your kind feedback on to Dawid.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
23 April 2026
Unprompted review
Reply from Chorley Group
Dear Chris,
Thank you for your great review.
I’m really pleased to hear that Brodie looked after you so well and that both he and Rachel were able to resolve any issues quickly for you.
It’s great to know you received such strong customer service throughout.
I’ll be sure to pass your kind feedback on to them.
We truly appreciate your recommendation, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great service
Picked up my new car on Friday. The service from start to finish from Will at Wigan Peugeot was brilliant. Everything was explained clearly and it was not pressurised. He was always available to answer any questions I had and replied promptly. I’m so happy with my new car and the service I received, I would definitely recommend.
24 April 2026
Unprompted review
I’ve had a brilliant service throughout…
I’ve had a brilliant service throughout the whole experience, I first dealt with Andy (Andrew) and from the get go he was helpful, professional and was able to answer or help in any way he could, then when dealing with the last little bits we had a trainee called Oliver, and he was fantastic too, we never felt like we were pressured into anything, he was helpful. We had a good laugh and we left with our new vehicle feeling great. I really would recommend this company and these two men in particular. I’ve all in all had amazing experience, thank you all so much!
25 April 2026
Unprompted review
Reply from Chorley Group
Dear Shannon,
Thank you for your fantastic and detailed review.
I’m delighted to hear you had such a brilliant experience from start to finish and that both Andy and Oliver provided helpful, professional, and friendly support throughout.
It’s great to know you felt at ease with no pressure and were able to enjoy the process—along with a few laughs too!
I’ll be sure to pass your kind feedback on to both of them.
We truly appreciate your recommendation, and we hope you enjoy your new vehicle.
If there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Pleasant and stress free way to…
Pleasant and stress free way to purchase my car. The salesperson Sean was pleasant and respectful and made the Process relatively stress free. The car was in fabulous condition and hopefully will prove a very good purchase. There was no hard sell of products they offer alongside the car which can be quite irritating but he did point out my options. My wife and I both have a car supplied by Chorley Group MG now so that says it all.
25 April 2026
Unprompted review
Reply from Chorley Group
Dear Victor,
Thank you for your fantastic review.
I’m really pleased to hear you had a pleasant and stress-free experience and that Sean provided respectful and helpful support throughout.
It’s great to know you were happy with the condition of the car and appreciated the no-pressure approach while still being informed of your options.
It means a lot that both you and your wife now have vehicles from Chorley Group MG—thank you for your continued support.
I’ll be sure to pass your kind feedback on to Sean.
If there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great experience start to finish
Great experience start to finish. No hard sales pitch, just friendly and informative. Worth the 2 hour drive. Thanks Andy and Oliver
24 April 2026
Unprompted review
Reply from Chorley Group
Dear Smiths,
Thank you for your great review.
I’m really pleased to hear you had such a positive experience from start to finish and that Andy and Oliver made everything friendly, informative, and pressure-free.
It’s fantastic to know it was worth the 2-hour drive!
I’ll be sure to pass your kind feedback on to them.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sales person was ready for me when I…
Sales person was ready for me when I arrived ….no waiting. I was shown patience, support and understanding of my requirements. I did not feel pressurised but ended up choosing a car which I hope will fit my needs. Lovely !!!
22 April 2026
Unprompted review
Reply from Chorley Group
Dear Naomi,
Thank you for your lovely review.
I’m really pleased to hear you felt welcomed and well looked after from the moment you arrived, and that the team provided patience, support, and understanding throughout.
It’s great to know you felt no pressure and were able to choose a car that suits your needs.
We truly appreciate your support, and if there’s anything you need moving forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I would do it again with Nissan…
I would do it again with Nissan Chorley, Wigan. The team was fantastic and very welcoming. Adam was guiding us all the way and made our purchase run smoothly and professional.
21 April 2026
Unprompted review
Reply from Chorley Group
Dear Linda,
Thank you for your fantastic review.
I’m delighted to hear you had such a positive experience with our Wigan team and that Adam guided you through the process so smoothly and professionally.
It’s great to know you felt welcomed throughout—this is exactly the experience we aim to provide.
I’ll be sure to pass your kind feedback on to Adam and the team.
We truly appreciate your support, and we’d love to welcome you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I was made welcome from the outset…
I was made welcome from the outset treated very well by the salesman Tom Shuttleworth he was knowledgeable. He showed me several cars and knew what we were talking about. What made it special was the car didn’t go smoothly. There was a problem with it so much Sure that they actually changed the car and they looked after me all the way. Get me informed emails telephones many times a day to make sure there will be been treated well so 10 out of 10 for Tom
Next time I’m looking for a CAR, it’ll be my first call
22 April 2026
Unprompted review
Reply from Chorley Group
Dear Alex,
Thank you for your fantastic and detailed review.
I’m delighted to hear you felt welcomed from the outset and that Tom provided such knowledgeable and attentive support throughout your experience.
While I’m sorry to hear there were initial issues with the car, it’s great to know the team resolved this quickly and kept you fully informed every step of the way. That level of care and communication really makes all the difference.
I’ll be sure to pass your kind feedback on to Tom—he’ll be thrilled to hear your comments.
We truly appreciate your support and look forward to being your first call when you’re next looking for a car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Still waiting for a refund after 19 days
3 April 2026
Unprompted review
Reply from Chorley Group
Hi Craig,
Thank you for your review.
I’m very sorry to hear about the delay in receiving your refund and the inconvenience this has caused you.
If you could please email me directly at nicole.butcher@chorleygroup.co.uk with your details, I will look into this as a priority and ensure this is resolved for you.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A great experience
We had such a great experience with Callum in Preston. Didn’t feel in the least bit sales-y and he left us to it while we needed time to try car seat configurations, and have a really good look over the vehicle. Upon first enquiring he even sent a personalised video of the car which was so helpful and really above and beyond. They’ve given the car a really great service (new breaks etc) ahead of the sale and we’re confident we’ve got a good vehicle. We really couldn’t have asked for a better experience.
20 April 2026
Unprompted review
Reply from Chorley Group
Dear Alie,
Thank you for your fantastic and detailed review.
I’m delighted to hear you had such a great experience with Callum and that he gave you the time and space you needed while still being supportive and helpful throughout.
It’s great to know the personalised video and preparation of the car made a real difference, and that you felt confident in your purchase.
I’ll be sure to pass your kind feedback on to Callum—he’ll be thrilled to hear this.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
From first contact
From first contact, a delightful young lady called Francesca, to present point of picking the car up soon nothing too much trouble at Chorley and whilst always professional there was no pressure.
Simon was patient and helpful.
Cheers JC
21 April 2026
Unprompted review
Talha made the whole process easy and…
Talha made the whole process easy and he explained anything I wasn't sure about, nothing was too much trouble.
17 April 2026
Unprompted review
Reply from Chorley Group
Dear Lucy,
Thank you for your great review.
I’m really pleased to hear that Talha made the whole process easy for you and took the time to explain everything clearly. It’s great to know nothing was too much trouble.
I’ll be sure to pass your kind feedback on to him.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic Customer service from Sim
Fantastic Customer service from Sim. Everything quick and efficient, and stress free. Very Happy with our MG HS Hybrid and an enjoyable drive home to Glasgow.
18 April 2026
Unprompted review
Reply from Chorley Group
Dear Sean,
Thank you for your fantastic review.
I’m delighted to hear that Sim provided such great customer service and made everything quick, efficient, and stress-free for you.
It’s great to know you’re happy with your MG HS Hybrid—I hope you enjoyed the drive back to Glasgow!
I’ll be sure to pass your kind feedback on to Sim.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service and very pleasurable experience
From the first time I picked up the phone till we drove off the forecourt the service I received was exceptional. David could not have been any more helpful, from sorting our trade in vehicle to arranging all the documentation for our new car. He was outstanding and a credit to Chorley group
18 April 2026
Unprompted review
Reply from Chorley Group
Dear Pat,
Thank you for your fantastic review.
I’m delighted to hear that you received exceptional service from your first call through to driving away, and that David made the whole process smooth and straightforward for you.
I’ll be sure to pass your kind feedback on to him—he’ll be thrilled to hear he made such a positive impact.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Satisfied customerdAnswered all questions and queries we…
Answered all questions and queries we had re a new car purchase.
Courteous and friendly.
Will come back in the future
17 April 2026
Unprompted review
Reply from Chorley Group
Dear Denise,
Thank you for your kind review.
I’m really pleased to hear all your questions were answered and that you found the team courteous and friendly throughout your experience.
We look forward to welcoming you back in the future, and if there’s anything you need in the meantime, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Found the car via cazoo
Found the car via cazoo. Made an enquiry on the Sunday. Had brilliant communication and reassurance from John all week. We travelled from Birmingham on the Saturday and drove away the same day
Thank you for all your help John.
18 April 2026
Unprompted review
Reply from Chorley Group
Dear Natalie,
Thank you for your fantastic review.
I’m delighted to hear that John provided brilliant communication and reassurance throughout, making the whole process smooth for you.
It’s great to know everything came together so quickly and that you were able to drive away the same day after travelling from Birmingham.
I’ll be sure to pass your kind feedback on to John.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Used Qashqai Tekna 2025…
I purchased a used Qashqai Tekna 2025 from the Wigan branch. Will Lewis was very helpful and made the process very simple . Looking forward to driving the car stress free over next few years.
17 April 2026
Unprompted review
Reply from Chorley Group
Dear Shabir,
Thank you for your lovely review.
I’m really pleased to hear that Will made the process simple and provided such helpful support with your Qashqai Tekna purchase.
It’s great to know everything went smoothly, and I hope you enjoy many stress-free miles in your new car over the coming years.
I’ll be sure to pass your kind feedback on to Will.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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