both Adam and Brian where easy to talk to and great to deal with car was presented on time this is the second time i have bought a Hyundai car at Blackpool many thanks
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.
Company replied
Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
Company replied
I recently bought a van from Chorley group from Chorley. It was amazing experience from start to finish. Brett was amazing dealing with. Very responsive from start to finish . Also big shout out to I... See more
Company replied
Company details
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hassle free experiance buying from…
Hassle free experiance buying from Chorley motors
Salesmane David Gore was brilliant from start to finish
18 April 2026
Unprompted review
Reply from Chorley Group
Dear Paul,
Thank you for your kind review.
I’m really pleased to hear you had a hassle-free experience and that David provided excellent support from start to finish.
I’ll be sure to pass your feedback on to him.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service
This is my third car from Chorley Nissan and always had excellent service and it was the same this time, Tommy was very professional and very friendly and not pushy which put you at ease and explained everything as we went along.
11 April 2026
Unprompted review
Reply from Chorley Group
Dear Derrick,
Thank you for your lovely review and for your continued loyalty.
I’m really pleased to hear that once again you received excellent service and that Tommy looked after you so well. It’s great to know his friendly, professional, and pressure-free approach helped put you at ease and made everything clear throughout.
I’ll be sure to pass your kind feedback on to him.
We truly appreciate your continued support as a returning customer, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I have vidited this dealer now a few…
I have visited this dealer now a few times when I was looking to changing my car/van - and totally respect the old school ways they opperate- brilliant !
Today I had my car serviced by them - despite not making the original purchase there - but seriously I think they are a true assett to the Citroen Brand
GREAT SERVICE AND PRICE - GREAT LOAN CAR ( altough it wasn't very cleran ) but free - so win win win
Going forwads - I wont be using the dealer I purchase my C5 aircross from { in Bolton } - as quite simply they dont have the same level of brand loyalty or customer care - as Rigbye do
If I buy another brand new citroen - { my 6tth } then it will only ever be from here
GREAT DEALERSHIP !!!
17 April 2026
Unprompted review
Paul at the Wigan branch!
Paul at the Wigan branch was fantastic - from the very first interaction he was patient, knowledgeable and very personable! He was more than happy to support with any queries I had which was alot of them, and gave me an update whenever I required! He was open and upfront about a minor issue that couldn't be fixed as they were awaiting an update from citroen themselves, but he exceeded my expectations by going above and beyond to ensure the issue would be rectified without any inconvenience to myself. I felt reassured throughout the entire process of purchasing a car, and extremely pleased with the service I received!
16 April 2026
Unprompted review
Fantastic service
I dealt with Brodie at The Chorley Group. He was brilliant. Managed to get me a great deal on the car I wanted. Great communication throughout.
Highly recommend
15 April 2026
Unprompted review
Reply from Chorley Group
Dear Emma,
Thank you for your fantastic review.
I’m delighted to hear that Brodie looked after you so well and helped secure a great deal on your new car. It’s great to know communication was strong throughout the process too.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your recommendation, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Purchased a new car on Tuesday and got …
Purchased a new car on Tuesday and got great representation from there employee at burnley ,Gareth
14 April 2026
Unprompted review
Reply from Chorley Group
Dear Peter,
Thank you for your great review.
I’m really pleased to hear you had a positive experience purchasing your new car and that Gareth looked after you so well.
I’ll be sure to pass your kind feedback on to him.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Lovely experience ordering my new car…
Lovely experience ordering my new car helped from start to finish Great customer service.
9 April 2026
Unprompted review
Reply from Chorley Group
Dear Barbara,
Thank you for your lovely review.
I’m delighted to hear you had such a great experience ordering your new car and that you were supported from start to finish with excellent customer service.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Exceptional professional and friendly…
Exceptional professional and friendly dealings with Reece. A true credit to you company
13 April 2026
Unprompted review
Reply from Chorley Group
Dear Philip,
Thank you for your fantastic review.
I’m delighted to hear you received such professional and friendly service from Reece. He’s a real asset to the team, and I’ll be sure to pass on your kind feedback.
We truly appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Purchased 75 plate demo nissan juke…
Purchased 75 plate demo nissan juke in January . Excellent service received from Will . Will was friendly and helpful and nothing was too much trouble . The car was immaculately cleaned and all ready for early pick up on the Saturday morning.
Couldn’t fault the service at all . Would definitely recommend! Sorry for late review !! Thank you
17 January 2026
Unprompted review
Reply from Chorley Group
Dear P.J,
Thank you for your fantastic review.
I’m delighted to hear you received excellent service from Will and that everything was prepared perfectly for your early collection. It’s great to know he was friendly, helpful, and made the whole experience smooth for you.
No need to apologise—we really appreciate you taking the time to leave your feedback!
Thank you again for your recommendation, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Rio at Burnley worked hard & moved his…
Rio at Burnley worked hard & moved his appointments to allow me to get my car sooner, so I wasn't without a car for too long. He was very friendly, clear, honest & very helpful. 🤩🤩
11 April 2026
Unprompted review
Reply from Chorley Group
Sear Joanne,
Thank you for your lovely review.
I’m so pleased to hear that Rio was able to accommodate you and rearrange his appointments to ensure you weren’t without a car for long. It’s great to know he was friendly, clear, and helpful throughout.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your support, and if there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Sim was a delight to deal with and it…
Sim was a delight to deal with and it was an excellent experience in spite of living 4 hours away, he gave me full details of the vehicle so that on collection it surpassed my expectations. Thank you Sim
10 April 2026
Unprompted review
Reply from Chorley Group
Dear Simon,
Thank you for your fantastic review.
I’m delighted to hear that Sim was a pleasure to deal with and that your experience was such a positive one, especially given the distance involved. It’s great to know the information provided beforehand meant the vehicle exceeded your expectations on collection.
I’ll be sure to pass your kind feedback on to Sim.
We really appreciate your support, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
No pressure from sales staff
No pressure from sales staff, seen a i10 on there web site went to see it bought it, buying the car was so easy had it a week now and I love it .I had my other car for nearly 17 years hope this one last that long . THANKYOU TOM IN WIGAN HYUNDIA.
28 March 2026
Unprompted review
Reply from Chorley Group
Dear Chris,
Thank you for your lovely review.
I’m delighted to hear that you had a smooth and easy experience purchasing your Hyundai i10, and that you’re already loving it after your first week.
It’s great to know Tom looked after you so well and made the process straightforward and pressure-free—I’ll be sure to pass on your kind comments to him.
Wishing you many happy years with your new car, just like your last one!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent service from start to finish
Excellent service from start to finish. Having been let down by another dealer Brett and the team were a great help in sourcing our new Nissan Interstar. The van is perfect and we would definitely recommend Chorley Nissan.
11 March 2026
Unprompted review
Reply from Chorley Group
Dear Peakcraft,
Thank you for your fantastic review.
I’m delighted to hear that Brett and the team were able to step in and support you after your previous experience, and that they helped source the perfect Nissan Interstar for you.
It’s great to know everything went smoothly from start to finish, and we really appreciate your recommendation.
If there’s anything you need going forward, please don’t hesitate to get in touch.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Nissan Blackpool I Was given awful…
Nissan Blackpool I Was given awful customer service by salesman Mr John Taylor and his other colleagues muppets and mostly ignored by Paul Gaskell and Adam turner,
Wrong car given it was another customers car,
Wrong number plates put on my car which is illegal
No sorry 😞 whatsoever
Very distressed situation very unhappy service customer care by Paul Gaskell was disappointing he told me Given the circumstances and the unfortunate lack of trust you now have dealing with John and Chorley Group, its probably best we draw this to a close and you place an order for a second car elsewhere. what a company completely unacceptable customer service and what a terrible customer care and customer support staff awful here and management Adam turner does not reply to any emails, avoid at all costs please 🙏 the company Chorley are the worse car company I have ever encountered buying a car, they have no business sense whatsoever, please 🙏 avoid this company please I have now purchased my car from a fantastic company,
25 February 2026
Unprompted review
A great experience thanks to Sam .
A great experience thanks to Sam .One criticism it would be better if the prices are displayed on the cars. We struggled with the QR codes as did another couple who were viewing the same time as us
4 April 2026
Unprompted review
Excellent service received by Chorley…
Excellent service received by Chorley Group Nissan Preston.
From start to finish our experience was top notch. No pressure whatsoever to buy anything you didn't want. Emily assisted us for all our needs and showed us exactly what we were looking for. Very professional in every way, as well as being very patient with me when I found things a bit over my head. We received a very fair price for our car & the car we purchased represented excellent value for money.
Emily instructed us & directed us very thoroughly throughout the collection of our new vehicle & nothing was too much trouble for her.
Overall a very satisfying experience with CGNP & we look forward to returning when required for service, mot etc.
Thanxalot Emily.
4 April 2026
Unprompted review
Reply from Chorley Group
Good Morning,
Thank you so much for your fantastic review.
I’m delighted to hear that your experience with Chorley Group Nissan Preston was top notch from start to finish. It’s great to know you felt no pressure and were supported throughout the process.
Emily will be especially pleased to hear your kind words—it’s wonderful to know she was professional, patient, and took the time to ensure everything was clearly explained, right through to collection. I’ll be sure to pass your feedback on to her.
I’m also really pleased you were happy with the value and the price offered for your part exchange.
We truly appreciate your support and look forward to welcoming you back for servicing and MOT in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Great experience
I have been looking for a new car for my husband for a while I’m a massive Kia fan and just not found the car that fitted him in size and budget.
By fluke we went to ormskirk branch (was never a big fan from a bad experience when it was 06vauxhall). Saw a car that had just been part exed so within 5 minutes of it being handed over we test drove it and had it reserved.
We did continue looking but found nothing to compare so David Gore sorted everything swiftly and went the extra mile by sorting the alloys and even new number plates on it. My husband went to drop his car off a day earlier than he should as he’s impatient and David as he was so well organised had the car ready (luckily) and my husband was able to bring it home instead of a lovely walk home.
Throughout David and Trevor have been great kind caring and a bloody good laugh can’t relate them high enough!
Cherry on the top would have been a lifetime of free valets but you can’t have everything ! Thanks again guys one happy husband
3 April 2026
Unprompted review
Reply from Chorley Group
Dear Gillian,
Thank you so much for your fantastic and detailed review.
I’m delighted to hear that, after your initial visit, you found the perfect car for your husband—and even more so that the whole experience turned out to be such a positive one for you both.
It’s great to know that David and Trevor looked after you so well, from getting everything sorted quickly to going the extra mile with the alloys and number plates. I’m glad everything came together smoothly (and just in time for your husband’s early arrival too!).
I’ll be sure to pass on your kind words to them—they’ll really appreciate it. And I agree, a good sense of humour always helps make the experience even better!
Thank you again for your support, and we hope your husband continues to enjoy his new car. If there’s anything you need in the future, we’re always here to help.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Poor after sales
Poor after sales, receptionists very polite but no mechanic to be seen, they won't change a faulty 12v battery they say it is ok, Halfords and me disagree.
31 March 2026
Unprompted review
Reply from Chorley Group
Hi John,
Thank you for your feedback.
I’m sorry to hear about your experience and appreciate you bringing this to our attention. Your comments have been noted.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Fantastic service
This was our first experience of the Chorley Group Blackpool. We introduced ourselves to Sean Black who picked up on every small detail we mentioned .Sean made the whole experience a pleasure he is a true professional and great to work with . our experience was second to none
28 March 2026
Unprompted review
Reply from Chorley Group
Dear William,
Thank you for your wonderful review.
I’m delighted to hear that your first experience with Chorley Group Blackpool was such a positive one. It’s great to know Sean picked up on every detail and made the whole process a pleasure for you—he’s a real asset to the team.
I’ll be sure to pass your kind feedback on to him.
We really appreciate your support and hope to see you again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Just had a fabulous experience with…
Just had a fabulous experience with Chorley Group Wigan branch. Spitted a car I fancied on line, on line chat agent aryan was really helpful and within minute I was contacted directly by the sales manager Lee who confirmed the car was available. I was then contacted by Tom the Sales Executive who invited me to come and view the car. I visited the same day, Tom was great and easy to deal with , he inspected my car - gave me a fair price and we agreed the deal. I returned the next day to complete the deal and pick the car up - the car was fully checked, valued and ready to go. Tom even sorted my car tax on line for me. Overall great experience, young Tom is a credit to the business - would highly recommend 👏👏👏
2 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.