Chosen Few Athletics Reviews 

426
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the products, highlighting their durability, comfortable fit, and stylish appeal. Many people also commend the excellent and helpful customer service, noting quick responses and effective resolution of inquiries. Consumers frequently appreciate the swift and reliable delivery service, with orders often arriving promptly. However, some customers also noted significant issues with their orders, such as receiving incorrect items or experiencing non-delivery. These individuals reported slow communication and unhelpful responses from customer service when attempting to resolve these problems.

What people talk about most

Product

Users consistently express satisfaction with the product quality, often describing it as "next level" and... See more

Quality

Consumers consistently express high satisfaction with the quality of products, often describing it as... See more

Order

People report ambiguous experiences with order, with some customers consistently having positive... See more

Customer service

Reviewers consistently mention positive feedback about customer service, highlighting it as amazing,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising speedy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chosen Few Athletics really delivers. The quality is top tier, durable, comfortable, and made to move whether you’re lifting heavy, functional fitness or just wearing it day to day. The fit is spot on... See more

Rated 5 out of 5 stars

I have ordered plenty of t shirts over the years and absolutely love them. They wash well and still look great today. I recently ordered their new matching hoodie and wide leg joggers which are fantas... See more

Rated 5 out of 5 stars

I’ve been shopping on Chosen Few for a good couple years now, the quality of their clothing is next level and really is a stand out brand. I’ve recently contacted customer support regarding a que... See more

Rated 5 out of 5 stars

First time purchasing from chosen few athletics. The quality of the t shirts is excellent and the fit and comfort is second to none. Swift delivery, from ordering to arrival 3 days. Will definitely be... See more


Company details

  1. #293 of 596 best companies in Clothing Shop

Written by the company

Conceived in 2013 Chosen Few Athletics have been supplying the underground athletic lifestyle market in small exclusive drops providing product that appeals to those looking for a unique sportswear brand with a combination of high fashion fabrics, street style and performance all inspired by its bodybuilding roots.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

426 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(426)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst customer service I have ever had…

Worst customer service I have ever had the misfortune to be privy to.
I ordered a Christmas present for my son well before Christmas, it never arrived and I received zero communication from this company. After chasing my order on no less than three occasions I finally get an e mail telling me my order will be with me in another 10 days. I clearly should have just accepted this with no complaint because the minute I complained Chosen Few cancelled my order! No refund just a cancellation. I all my years, I’ve never known a company cancel an order rather than deal with a complaint. I’m in shock.
This company really needs sone lessons in customer service. I’d steer well clear from any company that treats customers so badly when things go wrong.

29 December 2025
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

We’re genuinely sorry that this experience was disappointing and understand how frustrating it is when a Christmas gift doesn’t arrive on time.

To clarify the situation for transparency: your original order was dispatched on time, however the tracking confirmed that the parcel was lost in transit by Royal Mail something that, while rare, can unfortunately happen during peak Christmas volumes.

As soon as this was identified, we apologised and offered:

- A full replacement order,
- Upgraded to DPD Next Day delivery at our cost, and
- Two complimentary pairs of socks as a goodwill gesture for the inconvenience.

We did not cancel the order due to a complaint. The order was refunded only after a request was made for both a full refund and a full replacement including the complimentary items, which isn’t something we’re able to do as a small independent business especially when the original parcel was never returned to us.

At that point, we processed the full refund immediately, ensuring no funds were retained.

We ship thousands of orders during the Christmas period and take customer service seriously, which is why we offered a fast replacement and additional value despite the issue being outside of our control. While we’re sorry this resolution wasn’t acceptable in this case, we acted fairly, promptly, and in good faith throughout.

- Chosen Few Team

Rated 5 out of 5 stars

Super Service

great products, and super service, we had an issue but these guys sorted it out straight away, no messing and straight forward.

7 November 2025
Unprompted review
Rated 1 out of 5 stars

Steer clear

I wouldn't recommend these to anyone. Order was delivered to wrong address and help has been very limited / nothing. I provided evidence the parcel was delivered to the wrong address and that wasn't enough to initiate a refund as for some reason they're priority is to claim back £83 from Royal Mail than to care for their customers who've clearly shown evidence. Either these guys are struggling commercially or could not care less about their customer base.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Was a little worried trying a new brand..

Was a little worried trying a new brand for the first time.
But there was nothing to worry about!
Quality is unmatched
Service was great quick delivery and any questions I had were answered quickly.

Now on my 5th order today lol
Thanks guys!
5 ⭐️

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service

I placed an order from this company and the tracking showed as delivered but I had not received it, I reached out to the company and they did absolutely no research whatsoever before replying to me that it was delivered and there’s nothing else to be done about it, after investigating myself I realised that they had delivered it to a completely different block of flats down the road, I went to the lobby and could not locate my parcel anywhere, I emailed chosen few again explaining this and provided the exact GPS coordinates that is stated on royal mails tracking which clearly shows it was delivered to the wrong address, they’ve completely ignored my email and have not refunded me, I will now be issuing a chargeback from my bank and will never order from here again. Order was placed from my boyfriends email and this is my order number 8496044

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Never had any issues with any orders, great quality clothing, the fit is unreal and the new tracksuits are 10/10! They have me coming back for more every time.

The story lines behind some of the collections make you feel more connected to the brand, it helps you understand the why, not just a brand, its a community. Would recommend to anyone.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality clothing

Amazing quality clothing, i have ordered multiple times now and delivery has always been as fast and reliable as the service i paid for/ chose on checkout.

I always add the socks to my orders they are so soft/ comfy,

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service once again

Great service once again, I’ve been a long serving customer and is my favourite athleisure brand. Great quality products and service. Can’t recommend highly enough.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer care and service

Awful! Third order they've messed up ! Sent me the completely wrong order yet again ! Then you have to go through getting messed about returning the other THEY messed up then waiting for what you originally paid for ! Staff clearly not checking the orders before dispatching it it's blatantly obvious! Very slow replying to messages and terrible customer care just not good enough when all you want is what you originally paid for!

30 September 2025
Unprompted review
Chosen Few Athletics logo

Reply from Chosen Few Athletics

Firstly, thank you for your purchase, we genuinely appreciate every single customer who chooses to support us as an independent brand.

We want to clarify a couple of points for transparency:

The order placed was for a Hoody, and that’s exactly what was shipped. While you may have intended to purchase the Zip Hoody, the invoice clearly reflects a Hoody.

The colour you received is correct. On our website it’s listed as “Salt & Pepper,” while the factory packaging states “Snow Marl.” These are two names for the same colourway. We are already working with our factory to align labels and avoid confusion going forward.

We handled an exchange for you regardless, even though your original order was fulfilled correctly.

As an independently owned brand, reviews mean a great deal to us. We’re always the first to hold our hands up when mistakes are made - no business is 100% perfect - but in this case, your review doesn’t give a fair reflection of the situation. Negative reviews that don’t reflect the truth can unfairly damage a small business, and we hope anyone reading this can see we acted with integrity and transparency.

Team Chosen Few

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