Christmas Trees Direct Reviews 

1,716
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful quality, fresh scent, and healthy condition of the wonderful trees they receive for the holidays. Many people also genuinely appreciate the remarkably smooth ordering process, helpful product descriptions, and exceptionally fast delivery times. Some reviewers were not happy with occasional delivery delays or instances where items arrived later than scheduled. A few consumers additionally noted that certain trees appeared asymmetrical, poorly pruned, or did not quite match their initial expectations. Despite these occasional setbacks, overall enthusiasm and satisfaction remain high among buyers looking for festive holiday decorations.

What people talk about most

Product

Consumers find product to be positive, highlighting that the trees and plants arrive fresh, healthy, and... See more

Quality

People report positive experiences with quality, highlighting that the trees look amazing, healthy, and full... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive super... See more

Order

Clients share positive opinions on order, highlighting that the process is generally simple, convenient, and... See more

Service

Users describe positive interactions with service, praising the promptness and excellent communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more

Rated 4 out of 5 stars

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more

Rated 4 out of 5 stars

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Rated 4 out of 5 stars

The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more


Company details

  1. #17 of 19 best companies in Christmas Shop

Written by the company

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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4.1

All reviews

(1,716)

514 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Absolutely beautiful tree, in perfect condition with hardly any needle-drop. Highly recommended and will use again next year.

8 December 2025
Rated 4 out of 5 stars

The tree is perfect but delivered…

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for next year!

14 December 2025
Rated 5 out of 5 stars

Blue spruce

Blue spruce. Bought it at a good price was delivered within 2 days and the tree was far better than I expected, it really is a lovely bushy and well shaped tree. Hoping to plant it in the field after Christmas.

15 December 2025
Rated 5 out of 5 stars

Great service and lovely tree.

My tree arrived promptly and is perfect. The shape is lovely and it looks just right in my front room. I'm looking forward to planting it in the garden and then bringing it in again next year. Would definitely recommend buying trees from this company.

7 December 2025
Rated 1 out of 5 stars

Very unreliable. Order elsewhere.

We ordered a tree at the end of october, and it was supposed to arrive the last week of November. It never came and the company didn't follow up with us until we reached out on Dec 3. They offered to refund 20%, but by Dec 12 it still never came. they did offer a full refund, however we feel very disappointed as we made an effort to order early and still don't have a tree and its 4 days till christmas. Very unreliable.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Christmas Tree Now named Chris.

From ordering on the website to receiving the tree around the time required. Everything went extremely smoothly. The tree is now planted in a larger pot as I hope to try and keep it growing. The tree is a perfect shape regular with plenty of coverage.

5 December 2025
Rated 5 out of 5 stars

Ordering a real Christmas tree online…

Ordering a real Christmas tree online turned out to be a surprisingly smooth and festive experience. At first, it felt a little risky - after all choosing a tree is usually something you do in person, circling it from every angle and checking for gaps. But the convenience quickly won me over.
The ordering process was simple, with clear size options and helpful descriptions. Delivery was right on time, and the tree arrived well packaged and fresh, with a lovely pine scent that instantly made the house feel like Christmas. It was nicely shaped, full and true to the height I selected.
Overall ordering a real Christmas tree online was convenient, stress free and far better than expected. It delivered the same cozy, traditional feel with much less hassle and its an option I'd happily choose again. Thank you Christmas Tree Direct, Five Stars

10 December 2025

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