Christmas Trees Direct Reviews 

1,716
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 514 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful quality, fresh scent, and healthy condition of the wonderful trees they receive for the holidays. Many people also genuinely appreciate the remarkably smooth ordering process, helpful product descriptions, and exceptionally fast delivery times. Some reviewers were not happy with occasional delivery delays or instances where items arrived later than scheduled. A few consumers additionally noted that certain trees appeared asymmetrical, poorly pruned, or did not quite match their initial expectations. Despite these occasional setbacks, overall enthusiasm and satisfaction remain high among buyers looking for festive holiday decorations.

What people talk about most

Product

Consumers find product to be positive, highlighting that the trees and plants arrive fresh, healthy, and... See more

Quality

People report positive experiences with quality, highlighting that the trees look amazing, healthy, and full... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items arrive super... See more

Order

Clients share positive opinions on order, highlighting that the process is generally simple, convenient, and... See more

Service

Users describe positive interactions with service, praising the promptness and excellent communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... See more

Rated 4 out of 5 stars

The tree is perfect but delivered without knocking at our door even though I was home and expecting it. Thanks, though, we love it and are looking forward to planting it in a bigger pot, ready for n... See more

Rated 4 out of 5 stars

A really beautiful tree, great shape etc and arrived in perfect condition. Only downside was it not being delivered on specified date. That said, it was ahead of schedule!

Rated 4 out of 5 stars

The ordering and confirmation was very good, the product sadly had dried out and the tree died (not sure how long it was boxed up for? ) however a refund was sent to me and should receive refund withi... See more


Company details

  1. #17 of 19 best companies in Christmas Shop

Written by the company

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,716)

514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. Easy to order, kept up to date with progress, delivered on time, and best of all, a gorgeous little tree.

12 December 2025
Rated 4 out of 5 stars

The tree is exactly what I ordered

The tree is exactly what I ordered. It was packed well and watered so it didn’t dry out in transit.
The reason for the 4* instead of 5 is because it was ordered on express shipping 1-2 days it took 5x days to arrive.

12 December 2025
Rated 1 out of 5 stars

Over complicated and poor delivery dervice

Tree ordered and paid for last Thursday Delivery expected Friday but didn’t arrive until late afternoon yesterday. Endless messages and form filling with supplier and courier. No opportunity to speak in person to anyone who could help. Service was so bad that a percentage of the price should be repaid to me

11 December 2025
Rated 3 out of 5 stars

Disappointed

Received Christmas tree packaging was great, although when put up tree it was very dry and a huge amount off pines fell off and still a week and a half later. Not going to make it untill Christmas and New Year.
I have cut some of bottom of trunk and it is being watered. Spoken to customer service and just go palmed off.

3 December 2025
Rated 5 out of 5 stars

The tree is perfect

The tree is perfect: fresh, bushy and beautiful. Very good service from the seller. Delivery not good. The driver left the tree outside the building even though we have an enclosed, safe space inside the entrance.

11 December 2025
Rated 4 out of 5 stars

Nice tree

Nice tree. Good delivery
Only small comment is I had order a slim tree as small space and it was pretty wide but does look pretty

4 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look