Christys' Hats Reviews 

233
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the materials, noting that the hats are beautifully made and offer a wonderfully comfortable and perfect fit. Buyers also appreciate the secure packaging, prompt shipping times, and the professional assistance provided by the support team when managing various requests. However, some customers also noted persistent issues with delayed deliveries and specific holiday orders placed around December that unfortunately failed to arrive entirely. A few people similarly experienced sluggish customer service, unhelpful communication, and ongoing difficulties when attempting to obtain proper refunds for missing items.

What people talk about most

Product

Clients share profound satisfaction with the product, frequently highlighting the outstanding craftsmanship,... See more

Quality

Consumers find quality to be positive, frequently highlighting the outstanding craftsmanship, perfect fits,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, as experiences varied significantly among... See more

Order

Customers consistently note ambiguous experiences with order, highlighting both praise and severe... See more

Customer service

Reviewers mention appreciation for the customer service, frequently highlighting responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made an account on looking at hats as quite fancied a couple. Got the new customer discount easily enough (just activate tab when account created). Bought the two caps after using the measuring advi... See more

Rated 5 out of 5 stars

Recently purchased Christy’s Field Flat Cap in Bond Gun Check. What a fabulous cap! Cap beautifully made and fit was perfect - a genuine pleasure to wear. Not the cheapest of purchases but one of t... See more

Rated 5 out of 5 stars

The hats a really nice. Heritage is perfect for the autumn and I have a few hats in different colours especially green. Love love love - most recommended - love getting parcels from them and the hat... See more

Rated 5 out of 5 stars

Christys hats are peerless. Great fits, quality materials, long lasting. Real craftsmanship and well worth paying for. Most recently I bought a tweed flat cap from them. Definitely the best flat cap I... See more


Company details

  1. Shopping & Fashion

Written by the company

British Hat Maker for 253 Years | Handcrafted Hats & Caps by Christys London. Under new ownership since 11 February 2026, with a renewed commitment to quality, craftsmanship, and customer experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

233 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(233)

90 reviews in the last 12 months

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Rated 4 out of 5 stars

I have bought four Canterbury hats over…

I have bought four Canterbury hats over the years, three under the previous owners and one under the new owner. Most importantly, the quality of the felt and the shaping of the hats are identical. Somewhat disappointingly, the newest hat was made with less lining fabric. In the older hats, the lining flowed into the brim's creases, providing more "breathing room" in the crown. The lining in the new hat does not hug my skull, but is tighter.

Some other differences between the past and the present: First, Christy's reclassified the Canterbury from a trilby to a fedora. The brim is wider than that of many trilbies and narrower than that of many full fedoras. The new designation will probably only matter to prior customers trying to find the model on the new website. Second, ordering time is now faster. Previously, hats were made to order, and it took a week or so from payment before shipping or pickup at their shop (now closed, I think?) on St. Christopher's Place in London. The new owners seem to have hats ready to ship as soon as the order is received. Third, perhaps due to this change in order-and-manufacturing practice, there is less selection. My first hat was in chocolate brown and came with a blue band. That version can still be purchased with some customization. My second and third hats were light putty with a brown band and dark blue-grey (think wet flagstone) with a blue band. These are no longer available. I can understand the need, but I also get quite a bit of use out of the putty hat in early fall and spring.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service, great quality hats. Overall experience has improved since the take over of the brand. And its nice to see that they are offering repairs on hat's that need some TLC

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I came across Christie hats Online and…

I came across Christie hats Online and purchased one as a Christmas present, I’ve since added three caps, boxes and other hats they’re great, really good lasting quality and even when you take the hat off to reveal the interior, it’s a pleasure

12 August 2026
Unprompted review
Rated 5 out of 5 stars

An authentic Panama…

I have longed for an authentic Panama for years. I now have a Christie’s Panama which is admired by all ‘those in the know’ who travel. The red crested tube packaging is exceptional as is the hat. I can 100% recommend the product.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

My hat

My hat arrived quickly and was accompanied by a cotton bag to keep it clean and safe. The hat is beautifully made and I couldn't be happier.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

The finest British hats

Christys hats are peerless. Great fits, quality materials, long lasting. Real craftsmanship and well worth paying for. Most recently I bought a tweed flat cap from them. Definitely the best flat cap I’ve ever had. Then it fell out of my pocket and I lost it. I’ll be buying another to replace it right away.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Top rate

Cracking service.
Beautiful well made hat.
Fits perfectly.
Will be looking to add more to my collection

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything is great

Everything is great! The service, the communication, the delivery, packaging and last but definitely not least, THE HAT! MAGNIFICENT!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

CAPItal!

Bought a superb corduroy flat cap. Excellent service. Fabulous material. Great fit as expected. Speedy delivery. Buy with confidence.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I am a big fan of the panamas

I am a big fan of the panamas. I have a multitude in different shapes and colours. I recently bought the Ibiza and another neutral coloured one, they are both gorgeous. Arrived promptly and fit perfectly. I would love to see some additional colours. I’ll be back next year for more!

11 August 2026
Unprompted review

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