Chrono24 Reviews 10,068

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 790 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the platform for its excellent service, making the process of buying a watch straightforward and secure. Many appreciate the user-friendly website and the robust buyer protection schemes, including the escrow service, which instills confidence, especially when purchasing high-value items from international sellers. The delivery service is frequently highlighted for its speed and efficiency, with many people receiving their watches promptly and well-packaged, often with continuous updates throughout the shipping process. However, some customers reported issues with product descriptions not matching the actual item received, noting discrepancies in condition or missing accessories. A few also experienced problems with the delivery process, such as packages being left without a signature for high-value items, or disputes regarding confirmed delivery.

What people talk about most

Product

People report positive experiences with product, often praising the condition and accuracy of items received,... See more

Service

Users describe positive interactions with service, highlighting faultless transactions, fair prices, and... See more

Website

Clients share positive opinions on the website, finding it easy to use, intuitive, and confidence-inspiring... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more

Rated 5 out of 5 stars

This purchase was my first for a watch of this value, plus I was dealing with someone I never met previously. Having the support of Chrono and the reassurance about my funds gave me reassurance and I... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10k reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great experience

Great experience, watch was shipped & verified quickly. The dealer was in Japan and it was delivered to the UK within a few days.

14 May 2026
Rated 1 out of 5 stars

I bought the watch from Germany and…

I bought the watch from Germany and paid a duty to take receipt in the UK.

I then decided not to keep the watch and to return it but have not been able to without the duty being paid again.

As a result I still have the watch.

This must have happened before to Chrono24 customers - why isn't there a solution?

18 May 2026
Rated 5 out of 5 stars

buy with confidence

I was concerned about lack of escrow service but transaction went very smoothly. Prompt responses from the dealer and watch was exactly as described.

21 April 2026
Rated 5 out of 5 stars

A purchase from the far side of the world!

First time purchasing an expensive watch. Add to that I was buying from a dealer on the other side of the world! Chrono24's escrow service took a lot of the worry out of the transaction. Communication with the dealer through the Chrono24 app was seamless and I was kept updated. All went smoothy and I was delighted with my purchase. Even after paying import duties my purchase was significantly less than an almost identical model for sale in this country. Without the reassurance of the Chrono24 system and its escrow service I would not have had the confidence to look so far afield.

5 May 2026

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